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ISE 412: Human Factors Engineering. Dr. Laura Moody Fall, 2004. Course Goals. Upon completion of ISE 412, students will be able to: Develop, conduct, and evaluate the results of human factors research. Develop models of human-machine systems.
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ISE 412: Human Factors Engineering Dr. Laura Moody Fall, 2004
Course Goals • Upon completion of ISE 412, students will be able to: • Develop, conduct, and evaluate the results of human factors research. • Develop models of human-machine systems. • Develop information requirements based on understanding of human sensory processing and cognition. • Develop action requirements based on understanding of human response capabilities and limitations. • Design human-machine interactive systems based on appropriate models, information and action requirements, and an understanding of human abilities, limitations, and preferences.
Prerequisites and Grading • Prerequisites: • ISE 311 • EGR 252 • Grading • Homework/Labs 20% • Paper Review 10% • Team Project 20% • Exam 1 15% • Exam 2 15% • Final Exam 20% • Participation
Background: History of Human Factors EARLY DAYS … LATER … NOW … UNDERSTANDING COMPLEXITY PERVASIVE HUMAN FACTORS
Modern Human Factors Understands That … PEOPLE USE TECHNOLOGY … TO ACCOMPLISH THEIR GOALS … IN THEIR ENVIRONMENT.
Successful Products Human Factors And Product Design How a product connects with the user – 3 KEY FOCAL POINTS. USEFUL • Meets recognized needs • Supports goals & objectives • Improves the outcome • Enhances performance or efficiency • etc... USABLE DESIRABLE • Fit, reach, strength • Visible, audible, etc. • Understandable • Informative • Learnable • etc... • Pleasure in use • Satisfaction with outcome • Fit, feel, & finish • Cultural, social, lifestyle impact • Sense of empowerment • etc... SUCCESSFUL PRODUCTS connect on all levels – they are USEFUL, USABLE, & DESIRABLE
Hierarchy of User Needs (from Bonapace, 2002) Example … pleasure usability functionality safety and well-being A Framework for Understanding HF Now
‘Foundational’ Human Factors: Focus on Useful and Usable “Usability” : the extent to which a product can be used by specified users to achieve specified goals with effectiveness, efficiency, and satisfaction in a specified context of use. (ISO 9241-11) For Example:
pleasure usability functionality safety and well-being Towards the ‘New’ Human Factors: Adding ‘Desirable’ For Example: • “Break out of the ‘sea of white’” • Provide a ‘useful’ and ‘usable’ product. • Meet / exceed consumer needs.
Human Factors in the Product Development Process PRM PRODUCTION RELEASE MILESTONE POS PROJECT OBJECTIVE SUMMARY DRM DESIGN RELEASE MILESTONE CUSTOMER CUSTOMER MLM MARKET LAUNCH MILESTONE CSM CONCEPT SELECTION MILESTONE PRE IST CONCEPTUALISATION CONVERSION EXECUTION HF DESIGN REQUIREMENTS DESIGN GUIDANCE/RECCOMENDATION PROFESSIONAL ASSESSMENT CONCEPT EVALUATION BENCHMARKING IDENTIFY BEHAVIORS, PERCEPTIONS BELIEFS AND ATTITUDES DEVELOP USER EXPERIENCE MAP IDENTIFY USER TYPES / STYLES OF USE DEVELOP PROCESS MAPS AND/OR USER MODELS AND INTERACTION STYLES INVESTIGATE HABITS AND PRACTICES E-SCAN, TRENDS ( cultural life style, ..) IDENTIFY UNMET LATENT NEEDS/DESIRES BENCHMARKING DESIGN GUIDANCE PROFESSIONAL ASSESSMENT PRODUCT EVALUATION BENCHMARKING FIELD TESTING FOLLOW UP RESEARCH BENCHMARKING IST IDEA SCREEN TOLLGATE CET CONCEPT EVALUATION TOLLGATE BET BUSINESS EVALUATION TOLLGATE POST AUDIT Define Req’ts. Model Design Evaluation Research
