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Citizen Centric Government

Citizen Centric Government. The future of government services and the technologies, approaches and innovations that are leading the way. Michigan Digital Government Summit October 15, 2009. Agenda slide. On tap today…. The changing landscape of government Economic cause and effect

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Citizen Centric Government

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  1. Citizen Centric Government The future of government services and the technologies, approaches and innovations that are leading the way Michigan Digital Government Summit October 15, 2009

  2. Agenda slide On tap today… • The changing landscape of government • Economic cause and effect • Evolving technology trends • Solutions you can share • Anticipating the next opportunity

  3. Key FactorToday’s economic crisisis changing the landscape of government services Skyrocketing unemployment has proven to be a catalyst for service transformation

  4. 15.2%Unemployment rate in Michigan Unemployment claims up 80% over 2008 levels

  5. Unemployment Online Tools Employers and claimants nowhave 24 x 6 access to critical information Self Service Internet and telephone intake are now the primary channel for filing a claim

  6. Public Assistance Tools Search for programs,submit an application for food assistance,and check application status Self Service Citizen services thru this site will continue to grow

  7. Technology TrendsA major factor influencing the landscape for citizen services is how people are using technology

  8. Mobile access to the Web The new Michigan.gov “mobile”site is optimized for Wireless enableddevices like PDAs and cell phones Technology Access has doubled in the past 12 months.

  9. Social Networking Michigan agencies now use Facebook and Twitterto keep citizens informed Technology Social Networking is BIG Visits to social networking sites have tripled in past twelve months

  10. Shared SolutionsSolutions shared across government are delivering significant cost savings and helping to counter shrinking staff resources

  11. Pooling IT Tools Through Project Management Offices in each agency,solutions from one organizationare extended to others Shared Solutions A 1,500 hour Treasury project is reduced to 300 hours thanks to the sharing of an ETL tool set

  12. Centers of Excellence Developed around “in demand”technologies, these centersreduce reliance on third party solutions Shared Solutions The FileNetCenter of Excellence leverages best practices for record and document management

  13. What’s next for citizen centric services?MDIT turned to the experts.We asked some Gen Xers that very question...

  14. Collegiate Insight We engaged MSU students in developing citizen centricsocial networking Future

  15. High School Visionaries We also discovered someexciting ideas amonghigh school IT projects Future

  16. Questions?

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