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Key Success Factors for ERP Implementation: Governance, Team Dynamics, and Flexibility

This discussion emphasizes critical elements for successful ERP implementation led by Janice Johnson and Garry Sagert. Key areas include effective governance, clear organizational structures, and fostering a supportive working environment. It highlights the importance of adaptive project management methods, such as iterative development, and emphasizes vendor management's role in maintaining accountability and revenue focus. Effective communication strategies are essential for ensuring clarity and alignment across teams. Trust in instincts and simplifying processes are also crucial for navigating complexities and achieving success.

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Key Success Factors for ERP Implementation: Governance, Team Dynamics, and Flexibility

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Presentation Transcript

  1. ERP: Critical Elements for Success Janice Johnson Garry Sagert

  2. Discussion Areas • Governance • Organization • Working Environment • Project Management • Vendor Management • Communication • Beyond the Tangibles

  3. Governance • Decision making & issue escalation • Core Team • Leadership Team • Sponsorship Team • Issue socialization • Faculty Forum

  4. Organization • Adjust throughout project to address challenges faced at different times • Need to be flexible • Select roles based on aptitudes • Clearly define roles and responsibilities

  5. Working Environment • Co-locate core project teams • Joint forum for complex issues • Build strong teams • Share offices • Bring food • Provide slippers • Celebrate success

  6. Working Environment (Con’t) • Encourage people to grow • Work outside comfort zone • Start with areas of strong aptitude • Role of Leadership • Take responsibility for decisions • Remove obstacles • Support team • Mistakes are learning opportunities

  7. Project Management • Means to an end, not an end in itself • Adapt methodologies that make sense • Need to remain flexible, pragmatic • Articulate vision carefully • Iterative development • Waterfall doesn’t work • Impossible to define all requirements • Keep it simple

  8. Vendor Management • Important partners, but still earning money • Put arguments in context of revenue • Deadline-driven billing • Clear escalation path for issues • Disengage if not working • Keep your lever ready • Never pre-pay for anything

  9. Communication • Use consistent messaging • Use multiple forums • University governance structures • Departmental meetings • Staple to pay stubs • Campus newspapers • Email • Cannot communicate too much

  10. Beyond the Tangibles • Trust your instincts • Vendors are not always right • Keep it simple • Complex methodologies are difficult to use effectively

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