Putting the “i” back in “i-t” Sanjeev Gupta Manager, Professional Services

1. Putting the “i” back in “i-t” Sanjeev Gupta Manager, Professional Services FUJI XEROX GLOBAL SERVICES

2. The Key Question “From 1998 through 2000, businesses spent $65 billion on technology in the U.S. alone. Where’s the return?” Anne Mulcahy Chairman & CEO Xerox Corporation Big “T”

3. Key business requirements • Managing new compliances • Corporate governance & management accountability • New/Ongoing regulations & deregulations • Privacy issues – access in general • Risk management, Business Continuity Planning, Disaster Recovery • Managing operational efficiency • Best of breed processes, standards & products to achieve a more efficient & effective process • Reduction of manual steps • Policies and procedures understood by all • Managing the consistency of various publications channels • Disparate business processes – paper vs. electronic vs. ‘hybrid’ • Digital paper, digital assets – content re-usability • Connectivity & scalability

4. “If only HP knew what HP knows, we could be three times more productive.” -- Lew Platt, Former CEO, Hewlett Packard Unstructured Information is difficult to organise and manage Is stored in thousands of machines Lacks structure Is in various formats The result: Timely access to content is rare Inefficient content reuse Brain drain – valuable knowledge lost with every employee that exits Unstructured Information Represents the Bulk of Corporate Intelligence Where is the problem? - Ineffective Intellectual Asset Utilisation Little “i” and Big “T”

5. Big “I” Little “t” Convergence Complexity Embedded Process Costs Reside Here The World of Data The World of Documents Data = Information Structured for Machine Processing Document = Information Presented for Human Comprehension “More than 75% of enterprise data is unstructured and document-related, rather than being neatly sorted numbers in a database.” Source: Gartner Inc., “CIO Update: Four Steps to Raise the Value of Real-Time Content Management,” Mark R. Gilbert, 28 May 2003

6. 90% of business communications is through documents. 82% of companies view documents as crucial to the successful operation of their organisation – Source: IDC. • Direct Mail • Newsletters • Product Marketing Brochures • Product Specifications • Market Attack Plans Marketing • Letters • Vouchers • Coupons • Checks • Sales ProgramInformation • Product Literature Customer Call Centre • Sales Manuals • Proposals/RFPs • Event Invitations • Sales Collateral • Parts Catalogues CRM ERP Sales • Recruiting Collaterals • Employee Benefit Communications • Employee Education Enterprise Information • Statements • Invoices • Reporting MRP SCM Human Resources Accounting • Office Printing • Commercial Print • Publishing/Reprographics • Forms • Transactional Documents • Product Drawings • Work Orders • Safety Data Sheets • Change Orders • Process Sheets • Product Documentation General Services Manufacturing

7. The focus on “I” in “I-T” It involves the use of people, process, and technology to manage the cradle to grave (whole life) of the Information Lifecycle Deliver & Transform Create & Capture Information Lifecycle Store & Share Manage & Maintain & Dispose • AP-AR processes • Policy holder communications for insurers • Account Opening Process

8. What do you have? How well is it supporting your business? Where is it? How much is it costing your business? How well is it working? Information Life Cycle Management Gap Analysis

9. Manage Integrated Delivery Platform Capture Deliver Integrate Workflow & Repository DecisionSupport CentralizedImaging Print WebDelivery TranslationInitiation IndexTransformStructure DistributedCapture End-to-EndBusinessProcess New Formsof Capture How Do You Bridge the Document/Data Gap? Structured Data Unstructured Documents

10. Streamlining AP/AR Using Capture-Manage-Deliver Platform Receive goods transaction documents and automate capture and index Raise Purchase Requisition Workflow for Approval Send out PO • Take advantage of early payment discounts and reduce late payment penalties • Enable direct cost reduction • Migrate from paper to electronic digital repository Firewall Internet ERP Systems Send paper or electronic transaction documents Matching, verification and approval

11. In Summary • Information Lifecycle Managementpresents many tangible but hidden opportunities to improve your bottom line • and help you meet your legislative and compliance obligations • These opportunities are everywhere: • Business records and transactions • Financials • Customer charter communications • Work processes (workflow)