Maximizing Your Personal and Professional Effectiveness Putting Your Best Foot Forward

1. Maximizing Your Personal and Professional Effectiveness Putting Your Best Foot Forward

2. Why are you here today? Perfect Access Speer ∙ A Kaplan Professional Company

3. Questions to Ask Yourself • What am I seeking? • Have I just begun…or have I lost my way? Perfect Access Speer ∙ A Kaplan Professional Company

4. It’s time to take a personal inventory. Perfect Access Speer ∙ A Kaplan Professional Company

5. Personal Inventory • Why do I do what I do? • What do I value most? Perfect Access Speer ∙ A Kaplan Professional Company

6. Personal Inventory • What do I model for others? • What do my colleagues think of me? Perfect Access Speer ∙ A Kaplan Professional Company

7. Personal Inventory If you could wake up tomorrow having gained any one ability or quality, what would it be? What do you want others to think of you? – Gary Ryan Blair President, The Goals Guy Learning Systems Source: Executive Leadership Magazine Perfect Access Speer ∙ A Kaplan Professional Company

8. Personal Inventory • Am I a professional? • If so, what makes me a professional? Perfect Access Speer ∙ A Kaplan Professional Company

9. Personal Inventory • Am I a leader? • If so, what makes me a leader? Perfect Access Speer ∙ A Kaplan Professional Company

10. An In-Depth Look • At Values • At Professionals • At Leaders Perfect Access Speer ∙ A Kaplan Professional Company

11. 1. What are values? Perfect Access Speer ∙ A Kaplan Professional Company

12. A Look At Values • Principles and standards • Ideals and beliefs Perfect Access Speer ∙ A Kaplan Professional Company

13. A Look At Values • Principles include our: • Philosophy on life (our attitude and beliefs about family, work, play) • Ideology on life (our credo and guidelines for how we live) • Morality (our ethics; moral compass of what is right and wrong and what is fair and good) Perfect Access Speer ∙ A Kaplan Professional Company

14. A Look At Values My core values: • Treat others the way you want others to treat you • Be honest at all times, even when it means facing difficult consequences • Gaining at someone else’s expense is not worth the gain • Work cannot be just a paycheck; it must be meaningful and provide both opportunities for growth and contribution Perfect Access Speer ∙ A Kaplan Professional Company

15. What are your core values? Perfect Access Speer ∙ A Kaplan Professional Company

16. A Look At Values Your core values: • … • … • … • … Perfect Access Speer ∙ A Kaplan Professional Company

17. How do you live by your core values at work? Perfect Access Speer ∙ A Kaplan Professional Company

18. While at work, we show our values by what we say and what we do. Perfect Access Speer ∙ A Kaplan Professional Company

19. A Look At Values • How you present yourself • How you communicate • How you act Represents your values to others… Perfect Access Speer ∙ A Kaplan Professional Company

20. 2. What is a professional? Perfect Access Speer ∙ A Kaplan Professional Company

21. Professional is not a label you can give yourself. It’s a description you hope others will apply to you. – David H. Maister Author of TRUE Professionalism Perfect Access Speer ∙ A Kaplan Professional Company

22. A Look At Professionals • Is being a professional • A set of skills? • An attitude? Perfect Access Speer ∙ A Kaplan Professional Company

23. Professionalism is predominantly an attitude, not a set of competencies. – David H. Maister Author of TRUE Professionalism Perfect Access Speer ∙ A Kaplan Professional Company

24. A Look At Professionals • People who are seen as professional have a certain “something” about them • Professionals have particular qualities or traits that identify them These are things you know intuitively… Perfect Access Speer ∙ A Kaplan Professional Company

25. A Look At Professionals • What are the top 20 characteristics identified in business professionals that make them so successful? Perfect Access Speer ∙ A Kaplan Professional Company

26. Traits of Exceptional Business Professionals Knowledgeable Self directed Goal oriented Organized Disciplined Punctual Objective Confident Courteous Positive Approachable Team player Listener Observer Speaker Writer Reliable Trustworthy Responsible Accountable Honest Respectful Poised Suitably dressed Perfect Access Speer ∙ A Kaplan Professional Company

27. Qualities of Exceptional Business Professionals • Exceptional competence • Organizational discipline • Right attitude • Excellent communication skills • Absolute integrity • Professional presentation Perfect Access Speer ∙ A Kaplan Professional Company

28. Personal Inventory What three traits are your strengths? Perfect Access Speer ∙ A Kaplan Professional Company

29. Traits of Exceptional Business Professionals Knowledgeable Self directed Goal oriented Organized Disciplined Punctual Objective Confident Courteous Positive Approachable Team player Listener Observer Speaker Writer Reliable Trustworthy Responsible Accountable Honest Respectful Poised Suitably dressed Perfect Access Speer ∙ A Kaplan Professional Company

30. Personal Inventory What three traits do you need to develop? Perfect Access Speer ∙ A Kaplan Professional Company

31. Traits of Exceptional Business Professionals Knowledgeable Self directed Goal oriented Organized Disciplined Punctual Objective Confident Courteous Positive Approachable Team player Listener Observer Speaker Writer Reliable Trustworthy Responsible Accountable Honest Respectful Poised Suitably dressed Perfect Access Speer ∙ A Kaplan Professional Company

32. Professionalism and Communication • Is directly related to the success of your work Every time you communicate with others, you have an opportunity to either enhance or diminish a relationship Perfect Access Speer ∙ A Kaplan Professional Company

33. Convey the impression that everyone with whom you come in contact is important to you; make and maintain eye contact with the people you meet and greet; listen to people and show you are listening; talk with and not at people. Of such skills, effective leadership is built. – Alan Axelrod Author of Elizabeth I, CEO Strategic Lessons From the Leader Who Build an Empire Perfect Access Speer ∙ A Kaplan Professional Company

34. Real professionalism has little to do with which business you are in… rather, it implies a pride in work, a commitment to quality, and a sincere desire to help others. – David H. Maister Author of TRUE Professionalism Perfect Access Speer ∙ A Kaplan Professional Company

35. A Look At Professionalism • Pride in your work • Commitment to quality • Sincere desire to help others Perfect Access Speer ∙ A Kaplan Professional Company

36. This is how you model professionalism. Perfect Access Speer ∙ A Kaplan Professional Company

37. 3. What is a leader? Perfect Access Speer ∙ A Kaplan Professional Company

38. A Look At Leadership • What is it that leaders do? Perfect Access Speer ∙ A Kaplan Professional Company

39. Primarily they lead, guiding others. Perfect Access Speer ∙ A Kaplan Professional Company

40. A Look At Leadership • Are leaders born, or is leadership something that can be learned? Perfect Access Speer ∙ A Kaplan Professional Company

41. It’s not the position that makes the leader; it’s the leader that makes the position. Perfect Access Speer ∙ A Kaplan Professional Company

42. A Look At Leadership • Management focuses on maintaining systems and processes • Leadership is about influencing people to follow Perfect Access Speer ∙ A Kaplan Professional Company

43. A Look at Leadership Elizabeth I, CEO Strategic Lessons From the Leader Who Built an Empire Perfect Access Speer ∙ A Kaplan Professional Company

44. Being a leader is being a leader… Perfect Access Speer ∙ A Kaplan Professional Company

45. … whether your enterprise is a renaissance kingdom, a small business, a major corporation, a corporate department, or a three-person work group with a job to do. – Alan Axelrod Author of Elizabeth I, CEO Strategic Lessons From the Leader Who Build an Empire Perfect Access Speer ∙ A Kaplan Professional Company

46. “The burden that has fallen upon me maketh me amazed.” – ELIZABETH I Three days after becoming queen of England Perfect Access Speer ∙ A Kaplan Professional Company

47. A Look At Leadership • Value loyalty • Be loyal to others and they will reciprocate • Learn • Intellect is a gift, but learning is hard work ELIZABETH I, CEO Perfect Access Speer ∙ A Kaplan Professional Company

48. A Look At Leadership • Keep a clear head • Do not become overwrought; do what is needed to remain fully calm • Kill rumors, not people • Complaining about others and getting them in trouble ultimately backfires on you; instead propose positive action to stop rumors ELIZABETH I, CEO Perfect Access Speer ∙ A Kaplan Professional Company

49. A Look At Leadership • Stay alive • Behave in a manner that is necessary to ride out the storm; go with the flow • Have guts • Have the courage of your convictions; have the courage to take responsibility for your decisions ELIZABETH I, CEO Perfect Access Speer ∙ A Kaplan Professional Company

50. A Look At Leadership • Never be crushed under the weight of a grudge • An effective leader realizes that sometimes it is best to put aside personal feelings and let bygones be bygones; a leader’s eye should not be fixed on the past, about which nothing meaningful can be done, but rather on the present and future, which offer both perils and possibilities ELIZABETH I, CEO Perfect Access Speer ∙ A Kaplan Professional Company