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A Local Passport for Concessions within a Suffolk Framework. Smart Card Networking Forum 19 July 2004. Suffolk Key Context. Started as DISC ount card 1997 Part of Anti – Poverty strategy Partnership between Suffolk County Council and Mid Suffolk District Council
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A Local Passport for Concessions within a Suffolk Framework Smart Card Networking Forum 19 July 2004
Suffolk KeyContext • Started as DISCount card 1997 • Part of Anti – Poverty strategy • Partnership between Suffolk County Council and Mid Suffolk District Council • Re-launched as Stowmarket Key pilot 2003/4
Suffolk KeyFramework • The technology link – smart cards • ODPM National Smart Card Project • Broad Partnership Agenda Suffolk Strategic Partnership Suffolk Accessible Government Partnership Suffolk Technological Partnership (JV with BT/CGI)
Stowmarket KeyThe Early Challenges • Create an easily used SINGLE opt-inconcession and ID card scheme • VALUED, therefore desired, by the citizen • Deliver MEASURABLE cash benefits to citizens on low incomes • Create a TRANSFERABLE scheme across the county • Create MORE BUSINESS for local traders • REDUCE COSTS by centralising card management • DE-STIGMATISE concessions where possible • Enable E-GOV EFFICIENCIES to flow
Suffolk KeySome later issues • Increasing need for secure ID authentication • Who are you? • Are you who you say you are? • Person not present (phone/internet) • Front office/back office modernisations + IEG • CPA audits – delivering measurable results • Cross-border transactions • More accessible government – the STP • Bridging the “digital divide” – social inclusion
Suffolk KeySimple Steps – No Big Bangs! • Step 1 – Card Audit • Step 2 – PILOT, PILOT & PILOT • Step 3 – Adopt best of breed tools • Step 4 – Create specifications – card, terminals, management tools, branding • Step 5 – Finalise business cases • Step 6 – Implement larger scheme(s) Review at each step – network like mad and watch for opportunities!
Stowmarket KeyLocal Partnering Local partnerships = Many local access points for information, enrolment & dissemination + Shared resources & sustainability
Suffolk Card Audit • 30 - 40 schemes across Suffolk LAs • Suffolk Saver, Library, Leisure, Tenants, Employees, Access, Disability registration, buses etc. • >480,000 LA cards held by Suffolk citizens – 140,000 renewed annually • Multiple application processing by LAs • Multiple enrolments for citizens • £1.5 – 2m spent on card schemes across the county Find out what you’ve got….. Join it up…. …one smart card scheme COULD do it all!
Stowmarket KeyWho Gets It? • Benefit claimants • Elderly • Disabled • Students in full time education • Referrals from agencies such as CAB, Help the Aged, benefit teams (JobCentre Plus & MSDC)
Stowmarket KeyCardholder uses Discounts & concessions • up to 50% at leisure centre • 25% library sound & vision loans • free energy check; local fuel price watch • car parking concession • 5-15% trader discounts • concessionary travel tokens & vouchers Personal “organiser” • personal health & organ donor (with local PCT) • proof of age • form filling Coming Summer 2004 - library card - loyalty programme
Stowmarket KeyStow High School • Partnership between school, Suffolk Catering and Stowmarket Key for trial • Fast track implementation (3 months) • 1100 pupils & 140 staff • Cashless catering including vending machines • Healthy eating loyalty points scheme • Workstation access control OBJECTIVES: • Ensure parents’ money is spent in school; increase sales • De-stigmatise free meals • Healthy eating points reward scheme And later, in town: • Proof of age (alcohol & tobacco sales, pubs, nightclubs)
Suffolk CCShuttle Bus • Partnership between Suffolk CC Transport, Ipswich Bus Company & Suffolk Key • Fast track implementation (3 weeks) • Basis for ITSO trials • Using low cost Thyron terminals – going GPRS wireless in July • Mifare contactless card OBJECTIVES: • Get usage data by smart card (SCC employees) and non-card carrying public • Trial low cost wireless implementation for rural routes • Gain operating experience ready pre-ITSO
Suffolk KeyNSCP toolkit • Early adopter/beta tester (live since January) • Currently managing Stow Key scheme • CCDA + 3 services (personal health, organ donation, loyalty) • Adding concessionary leisure, Suffolk saver bus pass, library services • Developing multiple brand options from single database • Need to manage all card types (incl. non-smart, Mifare, JCOP30) • Open Source solution preferred option • Simple installation & configuration(externally hosted by Smart Citizen)
Suffolk KeyWider Suffolk use 2004/5 In progress now: • Stowmarket Key expansion across district • Stowmarket High School cashless catering • Suffolk CC Ipswich shuttle bus • Social Services (“No Limits”) special needs families + disabled registration scheme Planning: • 4 more schools Jan 2005; possibly most secondary by 2006 • “Moving People” concession travel card 10-20 yr olds (95k cards by Jan 2005) • Forest Heath new leisure concession scheme (Oct 2004) • Suffolk Coastal new leisure concession scheme (Oct 2004) • IBC i-Card conversion to citizen card (Dec 2004) • Incorporate with Suffolk Saver bus concession (60k by May 2005) Perhaps 150k cards by this time next year…..? Strategising: • Interoperability trials & regional consortium – Cambs, Essex, Norfolk, Suffolk
Suffolk KeyCurrent Thinking • Build into Public Access strategy • Use NSCP lifecycle management tools to manage multiple local schemes & brands • Franchise enrolment loads • Use IIN card numbering • Embrace existing card schemes based on card audit • Develop family of cards • Exploit Mifare & develop contactless where possible • Procure effectively • Develop life event schemes • Develop citizen, business, visitor strategies & databases • Create Anglian regional framework
Thank you - Suffolk welcomes you at any time! Geoff Doggett t: 01449 727114 m: 07971 563510 geoff.doggett@midsuffolk.gov.uk www.onesuffolk.co.uk