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Global Client Training Presentation Recovery Management Database System (RMDS)

Global Client Training Presentation Recovery Management Database System (RMDS). Purposes of the RMDS. To improve the quality of service that a Lender receives from its outside recovery companies (ORCs). To facilitate a real-time flow of data between Lenders and ORCs.

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Global Client Training Presentation Recovery Management Database System (RMDS)

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  1. Global Client Training Presentation Recovery Management Database System (RMDS)

  2. Purposes of the RMDS • To improve the quality of service that a Lender receives from its outside recovery companies (ORCs). • To facilitate a real-time flow of data between Lenders and ORCs. • To facilitate real-time communication between Lenders and ORCs. • To increase recovery rates and decrease recovery time. • To provide Lenders with better management oversight of the recovery process and the ORCs providing such services.

  3. Functionality of the RMDS • Assign accounts directly to a Lender approved ORC and it is immediately available in the ORC’s database for acceptance and immediate assignment to a driver. • Immediately notifies the ORC that a new account is pending acceptance. • Immediate notification to Lender that the ORC has either accepted or declined a new account. • View all updates posted by the ORC in the database. • Update the ORC with new information and the system simultaneously updates the driver assigned to the account. (Ex. New address, Close/Hold Account, etc.)

  4. Functionality of the RMDS Cont’d • Automatic notification of a successful Recovery and the ability to immediately view recovery information. • View C/Rs, Invoices, and Pictures of collateral. • Sort data in multiple formats.

  5. To Log on to theLender Global Client Access Point http://www.recoverydatabase.net/

  6. Select Lending Institution Login

  7. Enter Username, Password, and ID Code (See Your Vendor Manager or Other Internally Designated RDN Representative)

  8. RMDS Main Menu Page Click at any time to return to this Main Menu Page

  9. Quick Search Mechanisms Search By Last Name Search by Lender Acct. Number Search by RRSP Acct. Number Search By Last Six of the VIN

  10. How to Assign an Account to an RRSP Click to Add a New Case and Assign to a RRSP

  11. Zip Code Lookup & VIN Decoder Enter Zip Code & VIN

  12. Outside Agency Selection Choose Outside Agency and Click Continue

  13. Enter Case Information Information Pre-Populates Based On Previous Data Entered or We Can Create an Import for the Entire Lender Order and Eliminate Data Entry Completely

  14. Orders Pending RRSP Acceptance Orders that are Pending RRSP Acceptance

  15. Orders Declined by an RRSP Order(s) that were not Accepted by the RRSP

  16. My Orders Open with all RRSPs Your Orders that are Open With all RRSPs

  17. My Open Orders Lender’s Collector Lender Acct # Vehicle Information RRSP Acct # Customer Name View Case Information RRSP

  18. My Open Orders Click To Print Order Close Account And Reassign to Another RRSP Add Another RRSP Click To View All Updates Last Two Updates Click to Request An Update From RRSP

  19. Inside the Case Area

  20. Close Case With RRSP Click to Close the Case With an RRSP

  21. Reason For Closing Case

  22. Awaiting RRSP Acknowledgement of Close Pending Acknowledgement By The RRSP That The Case Has Been Closed

  23. RRSP Acknowledged Close Status is Now Closed and Close/Hold/Edit Buttons Are Gone

  24. Place Case On Hold With RRSP Click to Place the Case On Hold With an RRSP

  25. Reason For Placing Case On Hold

  26. Awaiting RRSP Acknowledgement of Hold Pending Acknowledgement By The RRSP That The Case Has Been Placed On Hold

  27. RRSP Acknowledged Hold RRSP Acknowledged That The Case Has Been Placed On Hold

  28. Re-Open On Hold Case With RRSP Click to Re-Open a Case That is On Hold With a RRSP

  29. Reason For Re-Opening an On Hold Case

  30. Edit Case (Controlled by Lender ) Click to Edit The Case

  31. Case Area Cont’d Set a Reminder For The RRSP View All Case Updates/Post An Update For RRSP

  32. Case Area Cont’d View All Case Updates/Post An Update For RRSP

  33. Case Area Cont’d Add/Approve an Additional Fee (Ex. Outside Storage Fee)

  34. Add The Additional Fee

  35. Case Area Cont’d Upload Documents Needed By The RRSP (Ex. Copy of Title, Signed Hold Harmless)

  36. Find/Upload Document

  37. Recently Recovered Vehicles Recently Recovered Vehicles by all RRSPs (Note the Collector Must View the Recovery Information to Remove Out of this Alert List)

  38. Recently Recovered Vehicles

  39. View Recovery Information Recovery Information From RRSP (Once You Have Viewed This Info This Case Will Be Removed From the “Recovered” Tab On the Main Menu)

  40. View Condition Report Click to View Condition Report From RRSP

  41. Vehicle Condition Report This Form Can Be Customized For Any Lender or the Lender Can Use the RDN Template Form

  42. View Condition Report Click to View Condition Photographs Of The Collateral

  43. Photographs of Collateral

  44. Recovered/Stored Vehiclesand Report Filter Click to View Recovered Vehicles That are Still Stored

  45. View Recent Updates Click To View Recent Updates

  46. Filter/Sort Recent Updates

  47. View Repossessions For This Month

  48. View Accounts Closed This Month

  49. View Redemptions (This Tab is Customizable)

  50. Technical Support Online Technical Support Request

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