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This chapter explores decision-making models that provide structured approaches for making choices using both quantitative and qualitative analyses. The five-step decision-making process is a key focus, illustrating how managers can effectively evaluate options. Relevant information is defined by its future occurrence and its differentiation between alternative courses of action. Additionally, the concepts of relevant costs and revenues are discussed, emphasizing how expected future expenses and income influence strategic decisions.
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1. CHAPTER 11 Decision Making
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Relevant Information
2. Decision Models A decision model is a formal method of making a choice, often involving both quantitative and qualitative analyses.
Managers often use some variation of the five-step decision-making process.
3. Five-Step Decision-Making Process
4. Relevance Relevant information has two characteristics:
It occurs in the future
It differs among the alternative courses of action
Relevant costs—expected future costs
Relevant revenues—expected future revenues
5. Relevant Cost Illustration