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Emergency Capacity Building Project

In the chaotic phases of emergencies, effective management is vital for team success and individual well-being. Drawing from personal experiences, consider the qualities of a supportive manager during critical times: listening, coaching, collaborating, and planning collectively. Recognizing the unique pressures faced by staff—ranging from stress to trauma—can help enhance team dynamics. The ideal emergency manager balances decisiveness with empathy, fostering a culture of teamwork, resilience, and motivation while navigating unpredictable challenges.

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Emergency Capacity Building Project

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  1. Emergency Capacity Building Project People Issues in Emergencies

  2. Managing People in Emergencies

  3. Question • Think about your experience of working in the busiest phase of an emergency • At this time, think of the manager whose support you have valued • What did they do that helped you and the team?

  4. Good management practice in development work • Consulting with staff • Listening to staff • Coaching • Planning as a team • Careful reviewing • Performance management • Risks managed • Relatively predictable environment

  5. Why are emergencies different? • Plans can change every day – expect the unexpected • Life-saving often comes before staff consultation • Visibility increases – perception and acceptance is critical • Security situation/access can change every day • Staff are usually under personal pressures

  6. Staff in Emergencies - Facts • Some staff will be stressed • Staff may be traumatised • Most staff will be working very hard • Most staff will want to do their very best • Team issues and arguments can flare up quickly • Team size can change quickly

  7. The perfect emergency manager?

  8. The perfect emergency manager? • Can deal with staff issues quickly/bravely • Can manage own emotions/absorbs pressure • Security aware • Good with people • Cares about staff health, morale and motivation • Builds strong teams • Delegates and trusts • Leadership • Has a clear vision • Makes decisions with consistency, and explains why (not always consulting) • Leads by example – promoting teamwork, leading from behind

  9. Team Individual Task

  10. http://www.managing.peopleinaid.org/

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