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June 10, 2014

eBenefits and Stakeholder Enterprise Portal Training. NACVSO Conference 2014. June 10, 2014. eBenefits and Stakeholder Enterprise Portal Training Agenda. Introduction & Overview eBenefits Registration 526EZ: Disability Benefit Application (Video) SEP Overview SEP and D2D Comparisons.

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June 10, 2014

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  1. eBenefits and Stakeholder Enterprise Portal Training NACVSO Conference 2014 June 10, 2014

  2. eBenefits and Stakeholder Enterprise Portal TrainingAgenda • Introduction & Overview • eBenefits Registration • 526EZ: Disability Benefit Application (Video) • SEP Overview • SEP and D2D Comparisons

  3. eBenefits and Stakeholder Enterprise Portal Training

  4. eBenefits Overview • Joint Veterans Affairs (VA)/ Department of Defense (DoD) self-service web portal • A secure, personalized point of entry that offers 24/7 access • Research and development of the concept was initiated in March 2007 through the Dole/Shalala Commission • Quarterly software updates and releases keep this one-stop shop up to date

  5. eBenefits Overview Did you know eBenefits can help you: • Access VA Transition Assistance Program (TAP) Online Courses • Access the Employment Center • Access the National Resource Directory • Check on and Transfer Post-9/11 GI Bill Benefits • Access Specialty Adapted Housing Grant Application and Claim Status • Complete a Health Benefits Eligibility Check • Access Service Member Group Life Insurance (SGLI) and Veterans’ Group Life Insurance (VGLI)

  6. eBenefits Registration View Claims Status To Register click here View all available Features

  7. eBenefits Registration • Obtaining a DS Logon Credential:

  8. eBenefits Registration • Obtaining a DS Logon Credential:

  9. eBenefits Registration • Obtaining a DS Logon Credential:

  10. eBenefits Registration: Veteran is not in DEERS If a Veteran is not in DEERS, they will receive an error. • There are 3 types of Error Codes that could display on the screen when a Veteran is unable to register for eBenefits because they are not in DEERS: • Error Code[P1]: The personal information you provided was not found in DEERS. • Error Code[P6]: Based on the information you provided, your DEERS record reflects that you may be ineligible to obtain a DS Logon. • Error Code[P7]: The personal information you entered does not match the information found in DEERS • If these problems persist, call the DMDC/DEERS Support Office (DSO) at 800-538-9552 for assistance. Currently, Veterans can be validated and request to be added to DEERS by contacting a regional office or by calling our call centers at 1 800-827-1000 option 7, if they are in receipt of VA payments and have a direct deposit account. Normal turn around time is 2 business days.

  11. eBenefits Registration Next, the Veteran will be required to create a password. Once a password is created and confirmed, click Continue.

  12. eBenefits Registration User will select “Challenge Questions” from those provided. After completing five challenge questions, click Continue.

  13. eBenefits Registration Select one image and create a short phrase.

  14. eBenefits Registration Veteran now has an eBenefits account. The process is almost complete. • Note: Username should be saved somewhere safe as shown below. Note: May also have a number for common last names.

  15. eBenefits Registration Select “I have none of the above” if you do not have a DFAS account.

  16. eBenefits Registration Click on ‘Begin’ to proceed with the Remote Proofing process.

  17. eBenefits Registration You are required to give your consent in order to use the Remote Proofing service.

  18. eBenefits Registration You must have a U.S. domestic address in order to use the Remote Proofing service:

  19. eBenefits Registration The user will have four minutes to select the correct answers to the Remote Proofing Quiz. Once this is complete, click Submit. If more than one question is answered incorrectly, an extra question will be asked.

  20. eBenefits Registration If you get one question wrong, you will get another. If you cannot pass the Remote Proofing process the system will lock you out for 72 hours

  21. eBenefits Registration Congratulations! You are registered for an eBenefits Premium account!

  22. eBenefits Registration Registering for a Premium eBenefits Account Check this out on the US Dept. of Veterans Affairs Veterans Benefits YouTube page: https://www.youtube.com/watch?v=QojXqc_TwUk&list=PLA93A5833057D78B7&index=2

  23. Stakeholder Enterprise Portal Overview • Secure web-based (Internet) portal • URL: www.sep.va.gov • Electronic way of doing business with the VA • Users are external business partners who support Veterans • Veterans Service Organizations

  24. Stakeholder Enterprise Portal Overview • Current Features Available: • Manage form 21-22, Request for Representation (Power of Attorney) • Prepare the form 526EZ, Request for Disability Compensation Benefits • Submit the 686c and 674 • SEP Representative Work Queue • View claim status and payment history • Upload supporting evidence

  25. Stakeholder Enterprise Portal Overview • Features Coming Summer/Fall 2014: • SUBMIT the 526 via SEP • Master Veteran Index (MVI) integration • Enhance the SEP Registration Process • Notify Veteran of 21-22 Accept and Decline decision • Updated 526EZ • Unauthenticated Chat with a Representative • View VBMS via SEP

  26. Stakeholder Enterprise Portal Overview Who is using the Stakeholder Enterprise Portal?

  27. Stakeholder Enterprise Portal Overview

  28. Stakeholder Enterprise Portal OverviewPerformance Metrics Who is the Stakeholder Enterprise Portal? Registered SEP Users: • 1500+ Average Use Time: • 01:32 Pages Per Session: • 1.49

  29. Stakeholder Enterprise Portal OverviewPerformance Metrics Electronic Claims Submitted via eBenefits and SEP *Data captured between 2/2013 – 6/2014 526ez Apply for Compensation 686C Add a Dependent 21-22 Request for Representation

  30. Stakeholder Enterprise Portal Overview • Help the VA meet the 125 days/ 98% Goal!! • Become knowledgeable in how the VA is transforming • Transition from paper to electronic Faster FasterFaster! • Continue submitting more Fully Developed Claims (FDC)…. ONLINE • Embrace the culture change the VA is rapidly going through • Let’s give the Veterans the Benefits they Deserve!!

  31. SEP and D2D: Comparisons • D2D Release 1 Scope • Submit Fully Developed Claims (FDC) • Submit the 21-22 Electronically, First if needed • Submit the 526 Electronically with attachments • Attach all other supporting documents to the 526 • Integrate with MVI • Challenges of D2D • VA will only accept the submission date of the claim, 4138 can be submitted • Dependency claims will not go through the Rules Based Processing System (RBPS) • Cannot view claim status or payment history • Work queue to review applications is in a future release

  32. Questions ?

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