1. The idea • Policy • Process • Procedure

2. Policy • One to three sentence statement of intent The lab will collect and process samples from study patients with laboratory orders.

3. Process • Flow Chart of the process to implement the policy Collect Sample Label Sample Send Transport Sample Spin or send Spin Spin & Aliquot

4. Process • Each step in the flow chart process can become a procedure Collect Sample Label Sample Send Transport Sample Spin or send Spin Spin & Aliquot

5. A Procedure is -- • Step-by-step instructions Collect Sample • Receive patient’s lab orders • Enter lab orders into computer • Gather collection tubes and equipment • Prepare patient • Etc.

6. A Good Procedure is -- • Like a recipe • A reasonably skilled employee can follow the procedure and produce the desired outcome.

7. A Good Procedure describes -- • Purpose (But) • Scope (Etendue) • Responsible parties (Responsabilités) • Describes the equipment, materials and supplies needed • The step-by step instructions (Procédure) • Result interpretation and actions needed • References