SlideServe
Télécharger Obtenir Pro
Menu
Accueil Pro
Préférences
ApparenceLight Aide et commentaires
© SlideServe · v2026

Enhancing Standards through Accreditation: Insights from Simon Kemp, National Code Administrator

aysha avatar
aysha
8 diapositives · 226 Views · Sep 05, 2014

This article explores the role of accreditation in raising standards within the landlord and provider industry. Simon Kemp, the National Code Administrator, discusses how accreditation serves as a voluntary process that differentiates good landlords from bad ones, addresses local needs, and adapts to shifting standards. Essential components include the requirement for public declarations, verification processes, and transparent complaints procedures. The focus is on establishing high benchmark standards, encouraging continuous improvement, and providing a fair resolution system for tenants.

#enhancing standards through accreditation: insights from simon kemp, national code administrator #enhancing standards through accreditation: insights from simon kemp, national code administrator ppt #powerpoint #presentation
Enhancing Standards through Accreditation: Insights from Simon Kemp, National Code Administrator - slide 1
01 / 8Enhancing Standards through Accreditation: Insights from Simon Kemp, National Code Administrator
1 / 17

Télécharger la présentation

Enhancing Standards through Accreditation: Insights from Simon Kemp, National Code Administrator
Une image / un lien ci-dessous est fourni (tel quel) pour télécharger la présentation

Politique de téléchargement : le contenu du site vous est fourni TEL QUEL pour votre information et votre usage personnel ; il ne peut être vendu, concédé sous licence ni partagé sur d’autres sites sans l’accord de son auteur.Le contenu vous est fourni TEL QUEL, pour votre information et votre usage personnel uniquement. Téléchargez la présentation en cliquant sur ce lien. Lors du téléchargement, si vous ne parvenez pas à télécharger une présentation, l’éditeur a peut-être supprimé le fichier de son serveur.Pendant le téléchargement, si vous ne parvenez pas à obtenir une présentation, le fichier a peut-être été supprimé par l’éditeur.

F I N

Plus de contenu associé

Transcription de la présentation

  1. Using Accreditation to Raise Standards: An Example Simon Kemp National Code Administrator

  2. What is Accreditation? • A voluntary process which landlord/provider agrees to join • A means of differentiating ‘good’ from ‘bad’ landlords/providers • A local initiative to deal with specific needs? • Different approaches taken so meaning is diluted? • ANUK’s 4 core values to accreditation devised

  3. Core Values to test Accreditation Schemes by • Require a declaration – landlords/providers to publicly declare membership • Need to be verified – to maintain provider and consumer confidence in scheme • Not set in stone – capable of adapting to new and improved standards • Allow for complaints – via a transparent and inclusive system

  4. Declaration Required • Annual renewal required – with details of any changes to property list • Providers to notify tenants of properties covered by the codes and details to appear on website (EU requirement) • List of members posted on ANUK website and submitted to CLG on an annual basis

  5. Verification • SAQ used to identify areas of perceived strengths and weaknesses in standards • All members visited once every 3 years to check compliance • Improvement plans agreed if shortcomings are identified • Reports also highlight good practice

  6. Continuing Improvement • Benchmark standards that exceed legal requirements – mainly management stds so plenty of scope • Standards are reviewed on a regular basis to take account of new legislation, best practice and new demands/products • Full consultation before alteration of standards

  7. Complaints Procedures • In the first instance the tenant/s and the provider should aim to resolve any problems that arise. • If resolution is not possible, or there is a serious breach of health and safety, then tenant/s can access National Codes Complaints Procedure • Complaint will be investigated and both parties will be able to state their case in writing. • A Complaints Tribunal Panel exists – with representatives of providers and tenants – and is chaired by someone independent of the CoM • Tribunal Panel will make final decision on whether the Codes have been breached and, if so, what action may be taken

  8. How are standards being raised? • Providers and consumers aware of benchmark management standards expected • Clear which providers have an on-going commitment to meeting high standards • An independent verification process checking compliance and identifying best practice • Access to an independent complaints procedure