Enhancing Standards through Accreditation: Insights from Simon Kemp, National Code Administrator
This article explores the role of accreditation in raising standards within the landlord and provider industry. Simon Kemp, the National Code Administrator, discusses how accreditation serves as a voluntary process that differentiates good landlords from bad ones, addresses local needs, and adapts to shifting standards. Essential components include the requirement for public declarations, verification processes, and transparent complaints procedures. The focus is on establishing high benchmark standards, encouraging continuous improvement, and providing a fair resolution system for tenants.
Enhancing Standards through Accreditation: Insights from Simon Kemp, National Code Administrator
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Presentation Transcript
Using Accreditation to Raise Standards: An Example Simon Kemp National Code Administrator
What is Accreditation? • A voluntary process which landlord/provider agrees to join • A means of differentiating ‘good’ from ‘bad’ landlords/providers • A local initiative to deal with specific needs? • Different approaches taken so meaning is diluted? • ANUK’s 4 core values to accreditation devised
Core Values to test Accreditation Schemes by • Require a declaration – landlords/providers to publicly declare membership • Need to be verified – to maintain provider and consumer confidence in scheme • Not set in stone – capable of adapting to new and improved standards • Allow for complaints – via a transparent and inclusive system
Declaration Required • Annual renewal required – with details of any changes to property list • Providers to notify tenants of properties covered by the codes and details to appear on website (EU requirement) • List of members posted on ANUK website and submitted to CLG on an annual basis
Verification • SAQ used to identify areas of perceived strengths and weaknesses in standards • All members visited once every 3 years to check compliance • Improvement plans agreed if shortcomings are identified • Reports also highlight good practice
Continuing Improvement • Benchmark standards that exceed legal requirements – mainly management stds so plenty of scope • Standards are reviewed on a regular basis to take account of new legislation, best practice and new demands/products • Full consultation before alteration of standards
Complaints Procedures • In the first instance the tenant/s and the provider should aim to resolve any problems that arise. • If resolution is not possible, or there is a serious breach of health and safety, then tenant/s can access National Codes Complaints Procedure • Complaint will be investigated and both parties will be able to state their case in writing. • A Complaints Tribunal Panel exists – with representatives of providers and tenants – and is chaired by someone independent of the CoM • Tribunal Panel will make final decision on whether the Codes have been breached and, if so, what action may be taken
How are standards being raised? • Providers and consumers aware of benchmark management standards expected • Clear which providers have an on-going commitment to meeting high standards • An independent verification process checking compliance and identifying best practice • Access to an independent complaints procedure
