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18th SFO Meeting: Key Insights on the Evolution of Fellowship Insurance and Services

The 18th SFO meeting in Paris, led by Mr. Benedikt Butaye, Key Account Manager at Vanbreda International, highlighted the evolution of Fellowship Insurance from October 2009 to September 2010. With 345,000 expat lives covered across 192 countries, the meeting discussed the stability of premiums since 2003 for Group Life, Disability, and Medical Insurance, alongside significant claims processing statistics. Key services such as customer service, provider networks, and claims management were reviewed, emphasizing real-time support and direct payment systems for enhanced client experience.

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18th SFO Meeting: Key Insights on the Evolution of Fellowship Insurance and Services

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  1. 18th SFO Meeting – Paris BenediktButaye (Mr), Key Account Manager

  2. Agenda • Vanbreda International • Evolution of the Fellowship Insurance • KeyfiguresOctober 2009-September 2010 • Medical • Life/Permanent Disability • Renewal 2011 • Focus onsomeVanbreda International services

  3. Vanbreda International Local offices Regional claims offices Local representations

  4. Vanbreda International 345,000 expat lives covered Serving clients in 192 countries 3.7m medical bills processed representing € 430m 400 employees

  5. Evolution of the Fellowship Insurance • “Fellowship insurance” = Group Life, Disability and Medical Insurance Policy • Negotiated by IAPSO/UNDP in 1982 • Separate experience and independent premium evolution for fellows, scientific visitors, training course/study tour/meeting participants since 2003 • Result: stable premiums since 2003 (medical unchanged, life & PD 10% decrease in 2009) • Estimated number of fellows in 2010 = 1,400 • 23 declaring organizations

  6. Premiums and Reimbursements (medical)

  7. Reimb. by type of service (10/09-09/10)

  8. Compare 09/10 with 07/08

  9. Reimbby Country of Expense (10/09-09/10) – Top 10

  10. ReimbbyOrganization (10/09-09/10)

  11. Life & Permanent Disability

  12. Renewal 2011 • Medical: unchanged • Life & Permanent Disability: unchanged

  13. Focus onsome services offeredby VBI • Customer Service • Provider Network

  14. Dedicated Website • www.vanbreda-international.com • How to sign up?Log-in code: “242/IAPSO01” (Personal Reference Number) in combination with “06/06/1963” (Date of Birth) • Info on: • Coverage • Direct Payment • Claims Filing • My Pages • Contacts • VBI’s Network Provider list • Disease Management

  15. TAT • 94% of claims settledwithin 4 workingdays • 100% within 10 workingdays

  16. Medical Claims Center 24/7 multi-channel availability

  17. Uniform administrative platform Real-time information Central administrative platform

  18. Multi-language capability

  19. Provider Network 77% through direct payment system (10,000 providers) Hospital Patient

  20. Local network

  21. Local network Case management Health care rate queries Second opinions Provider information

  22. Free visibility Online provider search

  23. Thankyou & Questions

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