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Build good working relationships

Build good working relationships. Ease of communication or ‘rapport’. GOOD WORKING RELATIONSHIP. WAY OF RELATING AND COMMUNICATING (RESPECT, EMPATHY, COMPROMISE, CO-OPERATION ,ETC.). EASE OF COMMUNICATION OR RAPPORT: mutual understanding (indispensable to achieve common objectives).

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Build good working relationships

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  1. Build good working relationships

  2. Ease of communication or ‘rapport’ GOOD WORKING RELATIONSHIP WAY OF RELATING AND COMMUNICATING (RESPECT, EMPATHY, COMPROMISE, CO-OPERATION ,ETC.) EASE OF COMMUNICATION OR RAPPORT: mutual understanding (indispensable to achieve common objectives)

  3. Ease of communication or ‘rapport’ EASE OF COMMUNICATION / RAPPORT PERSONAL AND PROFESSIONAL RELATIONSHIP IT CAN OCCUR NATURALLY (BETWEEN SIMILAR PEOPLE) IT CAN BE CREATED/IMPROVED

  4. Ease of communication or ‘rapport’ It can be built or improved by: • Using correctly the name of the participant • Using short sentences • Finding something in common • Humor: finding something to smile about • Empathy: putting yourself in the participant’s shoes • Using ‘mirror techniques’ (non verbal- communication)

  5. ‘Mirror techniques’ They consist in taking on certain behaviors of the receiver: • Reflecting the body posture • Reflecting the movements • Adjusting the physical level • Holding eye contact • Following the volume, rhythm and tone SHOWING AUTHENTIC INTEREST

  6. DISTANCE LEARNING INDUCTION ACTIVITIES Preliminary information Welcome and introductions IMPORTANCE OF THE INDUCTION PROCESS Exploration of expectations Learning contract

  7. INDUCTION ACTIVITIES How to proceed in exceptional cases CONTINGENCIES SUPPORT SERVICES Functions, source of documentation, etc Detailed and appropriate information on the course Pre-requisites; objectives, contents, start date, duration, calendar of activities (if needed), type of assessment and certification PROGRAMME ADMINISTRATIVE MATTERS Costs, payment mechanisms, registration dates, etc.

  8. INDUCTION ACTIVITIES Use the name of the other person appropriately Use short sentences Use friendly and motivation language Humor Empathy Welcome and presentation During the ‘first session’ of the course Participants and tutors know each other The ‘ice’ is broken Several techniques: • The tree questions • Introduction with photos • Introduction by nicknames • Tec.

  9. INDUCTION ACTIVITIES Course contents Exploration of expectations • Which are the major needs of the participants? What are they looking for • What is the existence knowledge? • Course operations: • Group work • Facilitator’s performance • Personal performance • to define possible changes to made • to evaluate the course

  10. INDUCTION ACTIVITIES Learning contract and work plan Clarifying the regulatory and institutional frame of reference (including gender policy) ORGANIZATIONAL FRAMEWORK PERSONAL WORK PLAN The proposal put forward by each participant about how they are going to organize their participation It brings together the institutional framework, the group framework (if applicable) and the personal commitment AGREEMENT ON THE LEARNING CONTRACT

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