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Using Communication Principles to Build Relationships

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Using Communication Principles to Build Relationships

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    1. Chapter 5 Using Communication Principles to Build Relationships

    2. Chapter 5 Topics

    3. The Communication Process

    4. The Communication Process

    5. The Communication Process

    6. The Communication Process

    7. The Communication Process

    8. The Communication Process

    9. The Communication Process

    10. Effectiveness of Different Methods of Communication

    11. Modes of Communication

    12. Making Verbal Communication Effective: Effective Use of Words

    13. Making Verbal Communication Effective: Effective Use of Words

    14. Making Verbal Communication Effective: Effective Use of Words

    15. I was sold this car yesterday!

    16. Making Verbal Communication Effective: Effective Use of Words

    17. Making Verbal Communication Effective: Effective Use of Words

    18. Making Verbal Communication Effective: Effective Use of Words

    19. Making Verbal Communication Effective: Modify Your Voice

    20. Guidelines for Asking Questions

    21. Guidelines for Asking Questions

    22. Guidelines for Asking Questions

    23. Guidelines for Asking Questions

    24. Guidelines for Asking Questions

    25. Guidelines for Asking Questions: Ask questions to collect information.

    26. Guidelines for Asking Questions: Ask questions to maintain information flow.

    27. Guidelines for Asking Questions: Ask questions to maintain information flow.

    28. Suggestions for Active Listening

    29. Reasons for Listening

    30. Good and Bad Listeners

    31. Reading the Customer’s Non-Verbal Communication

    32. Patterns of Nonverbal Reactions to Presentation

    33. Sending Non-Verbal Communication

    34. Eye Contact Exercise

    35. Distance Zones for Interaction

    36. Dress for Success: Men

    37. Dress for Success: Women

    38. Adjusting for Cultural Differences

    39. High and Low Context Cultures

    40. Any questions about the terminology?

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