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Good to Great

Good to Great. College of Technology Workforce Training Presented by Geoff Ranere. Good to Great. “If you want what you’ve never had, you must be willing to do what you've never done” Walt Disney. Good to Great.

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Good to Great

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  1. Good to Great College of Technology Workforce Training Presented by Geoff Ranere College of Technology Office of Workforce Training

  2. Good to Great • “If you want what you’ve never had, you must be willing to do what you've never done” • Walt Disney College of Technology Office of Workforce Training

  3. Good to Great • “All your dreams can come true, if you have the courage to pursue them.” • Walt Disney College of Technology Office of Workforce Training

  4. Good to Great • “I have been up against tough competition all my life. I wouldn’t know how to get along without it.” • Walt Disney College of Technology Office of Workforce Training

  5. Good to Great • “If you can dream it, you can do it.” • Walt Disney College of Technology Office of Workforce Training

  6. Good to Great • “The way to get started is to quit talking and start doing.” • Walt Disney College of Technology Office of Workforce Training

  7. Good to Great • “It’s kind of fun to do the impossible.” • Walt Disney College of Technology Office of Workforce Training

  8. Good to Great • “ I believe in being an innovator.” • Walt Disney College of Technology Office of Workforce Training

  9. Good to Great • “Of all the things I’ve done, the most vital is coordinating those who work with me and aiming their efforts at a certain goal.” • Walt Disney College of Technology Office of Workforce Training

  10. Structure of Presentation • Walt Disney • Good to Great Jim Collins • Leadership Warren Bennis College of Technology Office of Workforce Training

  11. Objective • Realize there are NO HOME RUNS • Get you thinking • Take notes • Have an epiphany College of Technology Office of Workforce Training

  12. Introductions "You can design and create, and build the most wonderful place in the world, but it takes people to make the dream a reality." Walt Disney College of Technology Office of Workforce Training

  13. 7 Rules to Greatness College of Technology Office of Workforce Training

  14. Rule 1 • How does your company’s service compare? • Who else might your customers compare you to? Seven Principles of Success Rule #1 The competition is anyone the customer compares you with. College of Technology Office of Workforce Training

  15. Rule 2 Seven Principles of Success Rule #2 Pay fantastic attention to details. College of Technology Office of Workforce Training

  16. College of Technology Office of Workforce Training

  17. Rule 2 • What details get in the way of you being easy to do business with? • What details could be improved to keep your customers coming back? Seven Principles of Success Rule #2 Pay fantastic attention to details. The best time to kill a sacred cow is now! College of Technology Office of Workforce Training

  18. Rule 3 • What does “walking the talk” mean for your business? • How could you do an even better job of “Walking the Talk” than you do right now? Seven Principles of Success Rule #3 Everyone walks the talk. College of Technology Office of Workforce Training

  19. Rule 4 • What one thing could you change, so that it did a better job of walking the talk? Seven Principles of Success Rule #4 Everything walks the talk. College of Technology Office of Workforce Training

  20. Rule 5 • How could the process of gathering information be made more meaningful and effective? • What formal or informal listening posts are you not using, that you should be using? Seven Principles of Success Rule #5 Customers are best heard through many ears. College of Technology Office of Workforce Training

  21. Rule 6 • How often does good performance go unrecognized? Seven Principles of Success Rule #6 Reward, recognize, and celebrate. College of Technology Office of Workforce Training

  22. Rule 7 • Do all employees understand the importance of their roles in the organization? • There are NO unimportant people Seven Principles of Success Rule #7 Everyone makes a difference. College of Technology Office of Workforce Training

  23. Sustaining Success In order to realize your full potential, you must be willing to change. College of Technology Office of Workforce Training

  24. The Change Process • Key Concepts • First Who, Then What • Confront the Brutal Facts • Disciplined Action • Building Greatness to Last College of Technology Office of Workforce Training

  25. The Change Process • Get the right people on the bus • Get the right people in the right seats College of Technology Office of Workforce Training

  26. The Change Process • Confront the brutal facts College of Technology Office of Workforce Training

  27. The Change Process • Disciplined Action College of Technology Office of Workforce Training

  28. The Change Process Aladdin Gaming, LLC (Las Vegas Hotel Casino) (2001) ABB Lummus Global, Inc. (Petroleum Refining) (2006) American Banknote Corporation (1999) American Federation of Television and Radio Artists / AFTRA (1982) America Online Latin America, Inc. (2005) American Restaurant Group, Inc. (2004) Ameridebt (2004) AMF Bowling Worldwide, Inc. (2001) Atkins Nutritionals, Inc. (2005) Baldwin Piano & Organ Company (2001) Bethlehem Steel Corporation (2001) Big Buck Brewery & Steakhouse, Inc. (2004) Birch Telecom, Inc. (2005) Burlington Industries Inc. (2001) Carolco Pictures Inc. (1995) Chiquita Brands International Inc. (2001) Continental Airlines Inc. (1967 & 1984) Converse Inc. (2001) Dairy Mart Convenience Stores Inc. (2001) Delphi Corporation (2005) Delta Airlines Inc. (2005) Dow Corning Corporation (1995) Eastern Airlines Inc. (1991) Enron Corporations (2001) eToys Inc. (2001) • Building Greatness to Last “At Disney, we hold ourselves to a higher standard” Walt Disney College of Technology Office of Workforce Training

  29. eToys Inc. (2001) Excite@Home (2001) Frank’s Nursery & Crafts, Inc. (2004) Frederick's of Hollywood Inc. (2000) Fruit of the Loom Inc. (1999) Gadzooks, Inc. (2004) Happy Kids, Inc. (2005) Hollywood Casino Shreveport (2004) KB Toys, Inc. (2004) Kmart Corporation (2002) Lionel Corporation (1967 & 1984) Loews Cineplex Entertainment, Inc. (2000) Maidenform Inc. (1997) Marvel Entertainment Group (1996) Montgomery Ward Inc (1997 & 2000) Motor City Five/MC5 rock group of the 1960s (1970) Musicland Holding Corp. (2006) Northwest Airlines (2005) Orion Pictures Corporation (1992) Owens Corning Corporation (2000) Pan Am Corporation (1998) Planet Hollywood International Inc.(1999 & 2001) Polaroid Corporation (2001) Purina Mills Inc. (1999) Regal Cinemas Inc. (2001) Resorts International Inc. (1994) Schlotzskys Inc. (2004) Silicon Graphics, Inc. (2006) Singer Company (1999) Sizzler International (1996) Smith Corona Corporation (1995) Southland Corporation (7-11 stores) (1990) Sunbeam Corporation (2001) Swissair Group Inc. (2001) Texaco Toysmart.com (2000) TLC rock group (1995) Trans World Airlines Inc. /TWA (1995 & 2000) US Airways Group, Inc. (2004) US Office Products Company (mail boxes etc. stores) (2001) Vlasic Foods International Inc. (2001) Western Union Corporation (1993) Winn-Dixie Stores, Inc. (2005) Zenith Electronics Corporation (1999) The Change Process College of Technology Office of Workforce Training

  30. At Disney, we hold ourselves to a higher standard” Walt Disney What is your standard? Is “Good” good enough? What is stopping you from reaching the next level of performance? The Change Process College of Technology Office of Workforce Training

  31. The Change Process • Staying Power Developing Lasting Effective Teams Warren Bennis College of Technology Office of Workforce Training

  32. Warren Bennis7 Leadership Essentials College of Technology Office of Workforce Training

  33. Technical competence: Business literacy and grasp of one's field What is your level of technical competence? What is the technical competency of the individuals who work with you? Is that adequate? Developing an Effective Team College of Technology Office of Workforce Training

  34. Conceptual skill: An ability for abstract or strategic thinking How advanced are your conceptual skills? How advanced are the conceptual skills of the individuals who work with you? How can you improve? Developing an Effective Team College of Technology Office of Workforce Training

  35. Track record: A history of achieving results What is your track record of success? Are you as successful as you want to be? Are you as successful as you could be? What do you intend to do about it? Developing an Effective Team College of Technology Office of Workforce Training

  36. People skills: The ability to communicate, motivate, and delegate How are your people skills? What skills do you need to improve? Developing an Effective Team College of Technology Office of Workforce Training

  37. Taste: The ability to identify and cultivate talent Who is your up and coming talent? Who shows the greatest potential in your organization? Developing an Effective Team College of Technology Office of Workforce Training

  38. Judgment: Making difficult decisions in a short time frame with imperfect data How are your decision making abilities? When is making a decision hard? Do all decisions have to be “right”? Developing an Effective Team College of Technology Office of Workforce Training

  39. Character: The qualities that define who we are How would you define yourself? What is your best quality? What is your worst quality? Developing an Effective Team College of Technology Office of Workforce Training

  40. What does it All Mean? College of Technology Office of Workforce Training

  41. Keys to Success • Be Present College of Technology Office of Workforce Training

  42. Keys to Success • Focus on your customers’ needs College of Technology Office of Workforce Training

  43. Keys to Success • Don’t settle for mediocrity College of Technology Office of Workforce Training

  44. Be Fearless Make a decision and then make the decision right. Keys to Success College of Technology Office of Workforce Training

  45. Create a “Can Do” Culture People aren't interested in what you can't do for them! Keys to Success College of Technology Office of Workforce Training

  46. A Story How badly do you want to be successful? College of Technology Office of Workforce Training

  47. Connellan, T. Inside the Magical KingdomCollins, J. Good to GreatBennis W. Leadership References College of Technology Office of Workforce Training

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