ELECTRONIC APPEAL PROCESS

1. ELECTRONIC APPEALPROCESS PRESENTED BY: Jimmy Tanner Director of Revenue Gaston County

2. Goals of Electronic Appeals • Provide an improved option for Taxpayers • Improve the appeal process for the Tax Office • Promote improved customer service and public relations by appearance of making this process easier and available for their use and benefit • Better management and tracking of appeals

3. Benefits to Taxpayer • Electronic process is convenient • Allowed documents to be included • Provides copy of information filed for taxpayer • Automatic responses were simple • Appearance of helping the “Taxpayer” was greatly appreciated

4. Benefits for Tax Office • Directions and Instructions were a requirement • Electronic copies retained, could not delete • Easy to retrieve and manage • Assign appeals for review electronically by “NBHD” • Contained more useful information • Educated public about website information

5. Results • 718 appeals filed electronically • Process worked great • Exceeded all of our expectations

6. Questions????? • (Hopefully) Demonstration of Process Live