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Enhancing Tax Appeal Process: Electronic Solutions by Jimmy Tanner, Director of Revenue

The Gaston County electronic appeal process aims to enhance taxpayer experience and improve the tax office's efficiency. By offering a convenient electronic platform, taxpayers can easily submit appeals, include necessary documents, and receive automatic confirmations. This modernization promotes better customer service, simplifies management for the tax office, and facilitates the education of the public on available resources. With 718 appeals filed electronically, the initiative has exceeded expectations and will be demonstrated live for further insights.

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Enhancing Tax Appeal Process: Electronic Solutions by Jimmy Tanner, Director of Revenue

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Presentation Transcript

  1. ELECTRONIC APPEALPROCESS PRESENTED BY: Jimmy Tanner Director of Revenue Gaston County

  2. Goals of Electronic Appeals • Provide an improved option for Taxpayers • Improve the appeal process for the Tax Office • Promote improved customer service and public relations by appearance of making this process easier and available for their use and benefit • Better management and tracking of appeals

  3. Benefits to Taxpayer • Electronic process is convenient • Allowed documents to be included • Provides copy of information filed for taxpayer • Automatic responses were simple • Appearance of helping the “Taxpayer” was greatly appreciated

  4. Benefits for Tax Office • Directions and Instructions were a requirement • Electronic copies retained, could not delete • Easy to retrieve and manage • Assign appeals for review electronically by “NBHD” • Contained more useful information • Educated public about website information

  5. Results • 718 appeals filed electronically • Process worked great • Exceeded all of our expectations

  6. Questions????? • (Hopefully) Demonstration of Process Live

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