Best Practices for Submitting Invoices to HP Entities in Europe via OB 10

1. Best Practices for Submitting Invoices to HP Entities in Europe via OB10

2. Index Click on these links to visit specific topics • Objectives • OB10 Invoicing • Information to be provided on the invoices billed to HP • United States and Canada • United Kingdom and Ireland • Germany • France • Netherlands • Spain • Points to Remember • Procedure to get the invoices re-processed • Return to Vendor • Invoice submitted with wrong/missing information • Contact Information • OB10 • HP Customer Response Center Click on the HP billing entity/country, to which you are sending your invoices to HP Restricted

3. Objectives • To ensure speedy and accurate processing of invoices. • To ensure ONTIME PAYMENTS Back HP Restricted

4. OB10 Invoicing • To increase efficiency and improve cycle time in the invoicing process, HP has joined the OB10 electronic invoice delivery network run by OB10. • OB10 complies with local tax regulations and allows paper invoices to be completely removed from the invoicing process. • OB10 is economical as compared to cost involved in sending and following up on paper invoices. • The invoices which are submitted through OB10 should not be sent again or faxed to the local mailroom or HP Customer Response Center. Back HP Restricted

5. Information to be Provided on the Invoices billed to various HP countries HP Restricted

6. Essentials to be provided on Invoices billed to HP United States and Canada Back HP Restricted

7. Essentials to be provided on the invoices billed to HP United Kingdom and Ireland Back HP Restricted

8. Essentials to be provided on the invoices billed to HP Germany Back HP Restricted

9. Essentials to be provided on the invoices billed to HP France Back HP Restricted

10. Essentials to be provided on the invoices billed to HP Netherlands Back HP Restricted

11. Essentials to be provided on the invoices billed to HP Spain Back HP Restricted

12. Points to Remember • Please provide the detailed descriptionof the goods or parts sold/servicesrendered. This is required to determine the correct applicability of sales/use tax on the invoice which will in turn ensure speedy payments. • In the “Ship To “ field, please enter the destinationwhere the goods or parts are delivered/services rendered. • Please mention the supplier contact information below the “Bill From“ Field. • Avoid raising multiple cases with the Customer Response Center for payment of an invoice Next HP Restricted

13. Points to Remember • In case of invoices with Purchase Order number, please include the complete purchase order number from Hewlett Packard, without any other marks, symbols or characters. Prefixing or suffixing the HP-supplied purchase order number with details like “PO”, “PO#”,”V3”, “SU2”, “-”, “/" etc may cause the invoice to be rejected by Accts Payable. (For example: enter SBY41326, not PO#SBY41326)." • In case of Non Purchase Order Invoices, please mention the correct name of requestor (HP Contact)along with the Telephone number and the booking information (if available)in the “contact” field on the Invoice Generator. Absence of this information ormentioning this information in the wrong/any other place may result in invoices being returned to the vendor. • Please provide all the essential information listed in the previous slides while sending invoices to various HP entities for payment. If any one or more of the essential information is missing on the invoice, it will be Returned. Back HP Restricted

14. What is the procedure to get an invoice re-processed? Please click on the reasons below to know the Steps to be taken in each case An invoice can be re-processed in 2 cases namely: • Invoice has been returned to Vendor • Vendor has submitted the invoice with the wrong details/missing details. Please Note Anything processed via OB10 MUST be re-corrected via OB10 HP Restricted

15. What is the procedure to get an invoice re-processed? Invoice has been Returned to Vendor: • An invoice can be returned to vendor in 2 situations: • One or many of the essentials required to pay the invoice is missing. • As per the HP Contact (buyer/Requestor). • Once the invoice is returned, the vendor will receive a paper copy of the OB10 invoice along with the letter stating the rejection reason. • The vendor is required to either credit and rebill with new inv number and all required information via OB10(Please make sure to mention the corresponding invoice number to which the credit refers to, in order to avoid taking credit against wrong invoices)orresubmit the same invoice via OB10 with all the required information , by adding an additional letter to previous the invoice number. This is because, OB10 does not accept the same invoice number which has been successfully transmitted through their network more than once. Example: Invoice number 123A. • Please contact the HP Customer Response Center in case of any queries. Back HP Restricted

16. What is the procedure to get an invoice re-processed? • When the invoice has been submitted with wrong details/missing details • Please submit a credit note through OB10 to cancel the earlier invoice submitted with wrong details/missing details. Please make sure to mention the corresponding invoice number to which the credit refers to, in order to avoid taking credit against wrong invoices. • Please resubmit the new invoice with all the required information via OB10 with a new invoice number. • Please contact the HP Customer Response Center for any assistance. Back HP Restricted

17. Contact Information HP Restricted

18. Issues with OB10? • For any OB10 registration issues/ invoice submission issues, Please contact OB10 Support at: • ob10support@ob10.com • NL - 0031207121386 • DE - 004969222220293 • FR - 0033170708109 • ES – 0034914141473 • IE - 0035312477710 • UK - 0870 1657430 • CA - 1 888 621 0638 • US - 1 877 752 0900 Back HP Restricted

19. Payment / Invoice Questions For any payment related issues or queries relating to invoice status, kindly contact the HP Customer Response Center at: • Phone – 800-325-5372, preceded by your country code available on the AT&T website: http://www.business.att.com/bt/international_dialing.jsp • Email - • United States - vendor-payables-us-support@hp.com • Canada - cnd-vp-crc@hp.com • United Kingdom – uk-ireland-vp_crc@hp.com • Other European countries – ec.crc@hp.com After raising a ticket with the HP CRC, please do not send another invoice, unless you are instructed by HP CRC. Back HP Restricted