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Accountability of health and social services staff

Accountability of health and social services staff. Health/social services staff are accountable when they: develop trust in user consultants - this emerges over time through consistent, caring and committed relationships

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Accountability of health and social services staff

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  1. Accountability of health and social services staff • Health/social services staff are accountable when they: • develop trust in user consultants - this emerges over time through consistent, caring and committed relationships • are willing to acknowledge mistakes or the bad effects of their behaviour or decisions • take action to rectify mistakes and prevent them recurring • are genuinely listening to users • respect users and see them as knowledgeable 1A

  2. Accountability of health and social services staff • Health/social services staff are accountable when they: • are positive in their responses to users, even if they have a different perspective • believe users have abilities • respect different opinions • do not impose their opinion but are honest about it • develop mutual understanding with user consultants • step out of ‘expert status’ and pay attention to the ideas and concerns of users 1B

  3. Responsibilities of user consultants • User consultants are taking responsibility when they: • are reliable • respect confidentiality • carry out the specified job role • are accountable to other users and carers • are accountable to your link person in the service • are committed to the service 1C

  4. Responsibilities of user consultants • User consultants are taking responsibility when they: • undertake training as requested • ask for support when you need it • give notice before you leave the service • value and support other team members • carry out work you have agreed to do responsibly and ethically 1D

  5. Focusing on user consultant accountability • You often need to be accountable to more than one person or group: • you will be accountable to someone in the organisation who is coordinating the user involvement activity • it is always useful to find out who is the senior person above them • sometimes you may want to talk to him/her 1E

  6. Focusing on user consultant accountability • You are also accountable to other users, carers and the public • You may be directly representing a users’ or carers’ group • You need to work out what communication you will have with other users, carers or groups • This helps you gain the perspectives of a wide range of people and give them feedback on what happens 1F

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