1 / 22

Service improvement through E-Government

Service improvement through E-Government . Timothy Wheadon Chief Executive Bracknell Forest Borough Council. e-Gov @ Bracknell Forest. 115,000 population Unitary Council since 1998 Turnover £150m ( € 230m) Dynamic, globally significant economy 70%+ residents have web access

barton
Télécharger la présentation

Service improvement through E-Government

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Service improvement through E-Government Timothy Wheadon Chief Executive Bracknell Forest Borough Council

  2. e-Gov @ Bracknell Forest • 115,000 population • Unitary Council since 1998 • Turnover £150m (€230m) • Dynamic, globally significant economy • 70%+ residents have web access - MORI September 2002

  3. e-Gov @ Bracknell Forest:Local Drivers • Developing citizen focused services • Best Value - use of ICT as a key enabler • Budget pressures & MTO’s • Government’s National Strategy for Local eGovernment • Demand and expectation for • electronic service delivery • Strong Political support for e-vision

  4. e-Gov @ Bracknell Forest: Key Components • Members Online • Interactive web site/portal • Content management • Smartcard development • Modernise back office (e-Procurement & new financials) • New ways of working – flexible working • e-Learning

  5. Projects at Bracknell Forest

  6. e-Gov @ Bracknell Forest: Members On-line • Meetings, agendas & committee reports • Individual pages • Members’ allowances • Members’ services • Outside bodies database • Procedural documents etc • Newsgroups • Members’ networked and equipped with a PC & printer • Broadband • LGA ‘councillor.info’ project

  7. e-Gov @ Bracknell Forest:Online/Interactive Services Developed in partnership with Novell: • 24/7 access to services/information • Build on existing relationship and products • Secure access and authentication to personal data • Develop infrastructure, skills, experience • Share development costs • Initial Focus - Council Tax, Rents; payments to secure personalised environment - Planning - back-end integration, UK planning portal, EMS web box - Citizen focused applications - housing repairs, forms etc • Employee and citizen portal bracknell-forest

  8. e-Gov @ Bracknell Forest: Citizen Portal

  9. e-Gov @ Bracknell Forest: Online Service

  10. e-Gov @ Bracknell Forest: Online Service

  11. e-Gov @ Bracknell Forest: Staff Portal

  12. e-Gov @ Bracknell Forest: Personalisation • Select information and services that are of particular interest to you • Receive up to date information • Create your own personal home page which looks the way you want it to and highlights the services you are most interested in • Authentication where appropriate

  13. e-Gov @ Bracknell Forest: Partnership Approach

  14. e-Gov @ Bracknell Forest

  15. The Edge SmartCard

  16. e-Gov @ Bracknell Forest • Over 30,000 loyalty cards deployed • Pathfinder Sixth form attendance (connexions) • School meals • Youth membership • e-Purse • Libraries • Car parking – technically complex

  17. e-Gov @ Bracknell Forest • Sponsorship • Full libraries roll-out – 45,000 cards • Leisure centres – live May 2004 • Truancy scheme plus other quick wins • Investigate transport, homecare & proof of age • Marketing/awareness • Potential for partners and other agencies joint schemes • Delivered national and regional projects • National project phase 1 complete – phase 2 in development

  18. Smartcard National Project

  19. e-Gov @ Bracknell Forest: Edge Card Benefits • Powerful awareness tool • Promotes social inclusion • Seamless local authority boundaries • Attracts central government support and business sponsors • Compliments other projects to create a ‘Smart Community’

  20. E-Government @ Bracknell Forest e-Learning Strategy • South East & National Grid for Learning – schools broadband • Laptop & ICT training for teachers • Interactive whiteboards • BSF “building schools for the future • New networks in all primary schools

  21. e-Gov @ Bracknell Forest: Steps to Success Need to start somewhere • Key Success Areas - Efficiency and Effectiveness - Capabilities - Information - Communication - Performance Management • Consider Three Themes - unlearn ….. - but don’t forget - Information as knowledge • Organisational Leadership

  22. e-Gov @ Bracknell Forest: Integrating e-Government not one-off or self-contained impact on citizens beware the e-Government equation - CO + NT = ENO C = current O = organisation N = new T = technology E = expensive future comparisons will be with private sector

More Related