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B ARRIE R S TO

B ARRIE R S TO. COMMUNICATION. B ARRIE R S. There are three levels at which communication takes place Noticing is done with the senses, and is at the physical level Understanding is at the level of intelligence Acceptance is at the emotional level

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B ARRIE R S TO

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  1. BARRIERS TO COMMUNICATION

  2. BARRIERS There are three levels at which communication takesplace Noticing is done with the senses, and is at thephysical level Understanding is at the level ofintelligence Acceptance is at the emotionallevel Anything that hinders the process of communication at any of these levels is a barrier tocommunication Barriers to communication can be defined as the aspects or conditions that interfere with effective exchange of ideas or thoughts.

  3. FACTORS • HaloEffect • Misinterpretation Fear • Stress Status • Chain of command Trust Issues Negative SelfImage • Environmental • Technological Organizational Jargons External Noise Emotions Distance • PersonalInterests

  4. CLASSIFICATION OFBARRIERS PHYSICALBARRIERS SEMANTIC AND LANGUAGE BARRIERS SOCIO-PSYCHOLOGICAL BARRIERS ORGANIZATIONALBARRIERS CROSS-CULTURALBARRIERS

  5. PHYSICALBARRIERS

  6. Faulty OrganizationalStructure • Large workingarea • Closed office doors • Separate areas for people of differentstatus • It forbids team member from effectiveinteraction with eachother.

  7. Noise • Physical noise (outsidedisturbance) • Psychologicalnoise (inattentiveness) • Written noise (badhandwriting/typing) • Visual noise (late arrival ofemployees)

  8. Time andDistance • ImproperTime • Defects in Medium ofcommunication • NetworkFacilities • MechanicalBreakdowns

  9. InformationOverload • Piling up of tasks due to improper timemanagement. • Excess number of people assigned for sametask • Work overload/Informationduplication.

  10. SEMANTIC & LANGUAGE BARRIERS Those who speak do notknow Those who know do notspeak - Random JapaneseGuy

  11. SEMANTICS • What do you mean bySEMANTICS? • Why is SEMANTICSrequired? • When does SEMANTIC BARRIERarises?

  12. SIMILAR SOUNDINGWORDS • These words are known asHomophones • Pronunciation Spelling Meaning • Examples: • pale/pail • alter/altar • buy/bye/by • rain/reign

  13. WORDS HAVE MULTIPLE PRONUNCIATIONS • These words are known asHomographs • Spelling Pronunciation Meaning • Examples • The bandage was wound around thewound. • We must polish the Polishfurniture. • He could lead if he would get thelead out.

  14. WORDS HAVE MULTIPLEMEANING • These Words are also known ashomonyms • Spelling Pronunciation Meaning • Examples • Never desert your friends in thedesert. • Close the window before the bee gets tooclose

  15. DENOTATIONS ANDCONNOTATIONS • Denotation: The literal meaning of aword • Connotaions: The emotions and associations connected toa word • Favourable Connotation: 'honest', 'noble','sincere’ • Unfavourable Connotation: 'cowardly', 'slow','incompetent‘ Examples: They gave us cheapstuff. At this shop, they sell thingscheap

  16. LANGUAGEBARRIERS • DifferentLanguages • No Clarity inSpeech

  17. LANGUAGEBARRIERS • UsingJargons • Not beingspecific

  18. SOCIO-PSYCHOLOGICAL BARRIERS

  19. What isPyschological barrier Psychological barriers can be described as the cause of distorted communication because of human psychologyproblems.

  20. Psychologicalbarriers • Attitude and opinions: • Emotions • Filtering and distortion of message • Statusdifference • Inattention • Closedmind • Fields of experience

  21. Othersinclude: • Groupidentification • Self-image • Prematureevaluation • Distrust • Poorretention

  22. CROSS-CULTURALBARRIERS

  23. Cross CultureCommunication • Culture refers to the cumulative deposit of knowledge, experience, beliefs, values, attitudes, meanings, hierarchies, religion, notions of time, roles, spatial relations, concepts of the universe, and material objects and possessions acquired by a group of people in the course of generations through individual and group striving. • Cross-cultural communication has become strategically important to companies due to the growth of global business, technology, and the Internet. Understanding cross-cultural communication is important for any company that has a diverse workforce or plans on conducting global business. This type of communication involves an understanding of how people from different cultures speak, communicate, and perceive the world around them.

  24. Different Cross CulturalBarrier • Language • Values

  25. Different Cross CulturalBarrier • SocialRelation • Concept oftime

  26. Different Cross CulturalBarrier • Concept ofspace • Gestures

  27. ORGANISATIONAL BARRIERS

  28. Organizationalbarriers • Loss or distortion of messages as they pass from one level toanother • Filtering of information according to one’sunderstanding/interpretation • Messages not read completely or not understoodcorrectly • Deliberate withholding of information from peers perceived asrivals • Information gap if upper level does not know the true state ofaffairs

  29. ….cont • Lack of communicationpolicy • Authoritarian attitude ofmanagement • Poorly Defined Authority andResponsibility • Too Many Levels in OrganizationStructure • Insufficient CommunicationTraining

  30. Overcoming CommunicationBarriers • IndividualSkills • Activelistening • Select the appropriate channel for themessage • Make a special effort to understand each other'sperspective • Managers should practiceMBWA.

  31. Overcoming CommunicationBarriers • Organizational Actions • Create a climate of trust andopenness • Develop and use formal information channels in alldirections • Encourage the use of multiple channels including formal andinformal • communications • The organizational structure should fit communicationneeds.

  32. Ways To Overcome Barriers to Communication- • For PhysicalBarriers- • Appropriate SeatingArrangement • Ensure Visibility &Audibility • EnvironmentalComfort • Minimise Visual/OralDistractions • For SemanticBarriers- • Use of SimpleLanguage • Symbols &Charts • Active Listening/ Constructivefeedback

  33. Contd.. • For Socio-PsychologicalBarriers- • Calling Attention &Motivation • Assistance &Sympathy • For Cross CulturalBarriers- • Understanding of Traditions &Customs • Information of all Sides ofCulture

  34. Contd.. • For OrganisationalBarriers- • Simple OrganisationalStructure • Avoiding InformationOverload • Flexibility in MeetingTargets

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