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1. Using Research for Change: Knowing what influences confidence Professor Betsy Stanko
Commander Rod Jarman
Metropolitan Police Service
2. MPS Corporate Model of Confidence Community Commitment/
Engagement
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Taking everything into account how good a job do you think the police IN THIS AREA/IN LONDON are doing?
Source of performance data: MPS Public Attitude Survey, 5000 resident Londoners per quarter; 3 years of trend data available
8. Boroughs which identify and action the local peoples concerns see a greater increase in local confidence.
Problem identification by borough residents can be a positive driver of local confidence if police officers are seen to be dealing with local problems.
9. Mainstreaming Safer Neighbourhoods into the complexity of the delivery of all policing services is key to improving local confidence.
Providing the right information, to the right people in the right way, LOCALLY is essential.
Remember, any contact with the police can still be a negative driver of confidence in some boroughs.
However, positive contact can have a positive effect on confidence.
10. What key themes are emerging around confidence from our 4 year ongoing study of neighbourhood policing?
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Four years of SN research (qualitative research in conjunction with survey analysis) can direct police activity toward desired outcome confidence. Four key delivery levers:
Visibility (including seen to be engaging)
Community Engagement (mixed menu of talking to people in different settings)
Problem Solving (noticing that problems shift or change)
Information Provision (sharing local knowledge about problems and problem solving through direct contact)
12. High levels of visibility are necessary to boost confidence, but
Foot patrol alone is not likely to lead to substantial changes in public confidence.
People also see what police are doing: where they walk, what they do and how they are seen to engage
People need to perceive a police presence that is at ease with engaging and reassuring and treats people fairly
People need to perceive the police as an accessible resource for them
13. Wards are not homogenous areas and people who live side by side have different attitudes toward the police and policing;
So we need to be creative about how to effectively capture local understanding of areas, problems and policing;
But: We also know from our research that people do agree on what the most serious problems are locally;
And: that some people are more likely to see problems than others (younger people, those in employment, those whose immediate local area is in poor condition, victims of crime);
This means that some people (e.g. victims) are good starting points for finding out where and what local problems are.
14. Our MPS research tells us that local problems are not static. The key aim is for people to know that police and partners are minimising harm locally.
This links to anti-social behaviour (ASB): across London the top two local priorities are ASB related
Problem-solving is not yet robustly developed and is the weakest area in neighbourhood policing.
15. People who feel very well informed feel more confident in their local police and are more likely to say that crime and ASB are improving locally.
Information and communication by the police is key to telling people about the kinds of problems in their area and what the police are doing about them.
Information can promote reassurance people want to know the police are an accessible resource for them.
Local information is a form of direct contact. MPS research suggests that an MPS newsletter is the most preferred form of finding out about local policing and can quickly have an impact on engagement opportunities and public perceptions.
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Performance managing change
..over to Commander Rod Jarman
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20. More information: Research@met.police.uk SRAU 17th Floor East Empress State Building Empress Approach, Lillie Road London SW6 1TR
