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Navigating Language Proficiency Challenges for Air Traffic Controllers

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16 diapositives · 276 Views · Oct 09, 2014

This presentation by Esteban Mendoza at ICAEA 2011 in Buenos Aires explores the complex journey of Air Traffic Controllers (ATCOs) towards achieving English language proficiency. It addresses the various challenges faced, including initial confusion, changes in training programs, and the evolution of attitudes among ATCOs. With focus on the development of course structures aligned with ICAO requirements and the psychological aspects of learning, Mendoza highlights the importance of commitment from both educators and controllers. The presentation emphasizes the need for continuous improvement in service quality and safe operations.

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  1. ICAEA 2011 BUENOS AIRES - ARGENTINA LEVEL 4Language ProficiencyThe Challenge for ATC Esteban Mendoza

  2. ICAEA 2011 BUENOS AIRES - ARGENTINA CHALLENGE“A call to engage in a contest, fight or competition.Situation that must be faced” • A situation defined by external factors: stages, environment, problems, rules, policies. • Attitudes and Actions: personalities, skills, behaviors, defense mechanisms, expertise, experience.

  3. ICAEA 2011 BUENOS AIRES - ARGENTINA STAGES: a historical timeline (planning, design, implementation, review, improvement and development of training programs) • PERSONALITIES: ATCO profiles (different ways to face the challenge of language proficiency)

  4. ICAEA 2011 BUENOS AIRES - ARGENTINA STAGES TIME ZERO: Confusion • English: Phraseology? Plain English? A combination of both? • Teachers: qualified personnel? • Training Programs: compendium of phraseology with non routine situations • Deadlines for certification?: nobody knew anything! (time – duties) • What was the reaction of ATCOs?

  5. ICAEA 2011 BUENOS AIRES - ARGENTINA WHY ME? WHAT? WHEN? HOW? WHERE? WHAT FOR?

  6. ICAEA 2011 BUENOS AIRES - ARGENTINA STAGES FIRST STEPS: Learning • Trial and Error: Natural Evolution • Teachers: New teachers interact with ATCOs • Programs: Heavy load of grammar • Courses: compulsory attendance • Deadlines for certification?: a rumor that runs fast and is rapidly approaching • What was the reaction of ATCOs?

  7. ICAEA 2011 BUENOS AIRES - ARGENTINA DISCOURAGEMENT ANGUISH DEMOTIVATION ANXIETY

  8. ICAEA 2011 BUENOS AIRES - ARGENTINA STAGES THE TIME IS NOW: Desperation • Teachers: Part of the aviation family • New working groups: expertise and knowledge • Programs: Focused on the requeriments of ICAO • Courses: voluntary attendance (more stable and better organized) • Deadlines for certification?: NOW! • Proficiency examination?: A mystery! • What was the reaction of ATCOs?

  9. ICAEA 2011 BUENOS AIRES - ARGENTINA BRAVE AND SUICIDAL ATCOs • They take the exam almost without knowing what it was like • Certifications: Level 4 and 5 • The were some failures • Evaluation methodology • ATCOs are involved in the design and implementation of new programs

  10. ICAEA 2011 BUENOS AIRES - ARGENTINA STAGES LET IT FLOW!: Organization • A Change Management Process is implemented • A new profile of future ATCOs is implemented (entrepreneurial, high level of English, positive attitude) • Commitment of the directors of the new administration. • New courses: 4B intensive (experienced ATCOs) • What is the reaction of ATCOs?

  11. ICAEA 2011 BUENOS AIRES - ARGENTINA GONE ARE BOLD ATCOs • They are now aware of their professionalism • They are willing to participate in this challenge • They want to improve their status • They want to be part of this new species: CERTIFIED ATCOs

  12. ICAEA 2011 BUENOS AIRES - ARGENTINA NOT TO DENY ERRORS! WE HAVE TO RECOGNIZE, ACCEPT, PREVENT AND CORRECT THEM IN ORDER TO IMPROVE THE SERVICE QUALITY AND TO ENSURE SAFE OPERATIONS

  13. ICAEA 2011 BUENOS AIRES - ARGENTINA PERSONALITIES The selfless ATCO • Main question: WHAT FOR? • Main answer: NO WAY! • ATCOs in their final years of their careers • Newest ATCOs • Paranoid ATCOs

  14. ICAEA 2011 BUENOS AIRES - ARGENTINA PERSONALITIES The motivated ATCO • Young people: new generations • Older people: great effort and interest • ATCOs that have understood and accepted ICAO guidelines from the begining

  15. ICAEA 2011 BUENOS AIRES - ARGENTINA PERSONALITIES The ATCO has lost his/her compass • Still continue asking: WHAT IS THIS? • ATCOs that need more help and guidance • A NEW CHALLENGE?...

  16. ICAEA 2011 BUENOS AIRES - ARGENTINA THANK YOU VERY MUCH FOR YOUR ATTENTION! ESTEBAN MENDOZA emendoza@anac.gov.ar Air Traffic Controllers Around the World