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REQ.24.4.1 Enrollment in Demand Response Programs Process Flow

REQ.24.4.1 Enrollment in Demand Response Programs Process Flow. Engineering Firm. Retail Customer receives Authorization & reviews (24.3.2.4). Retail Customer. 1. Retail Customer negotiates with DSP (24.3.2.4.1.3). Demand Response Service Provider (DRSP). Yes. DRSP

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REQ.24.4.1 Enrollment in Demand Response Programs Process Flow

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  1. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm Retail Customer receives Authorization & reviews (24.3.2.4) Retail Customer 1 Retail Customer negotiates with DSP (24.3.2.4.1.3) Demand Response Service Provider (DRSP) Yes DRSP re-evaluates Authorization form (24.3.2.4.1.3) DRSP creates or revises Authorization & sends to Retail Customer for signature (24.3.2.2, 24.3.2.3 & 24.3.2.4.1.5) DRSP enters negotiation (24.3.2.4.1.3) DRSP identifies prospective client (24.3.2.2) Yes 2 Negotiation successful? (24.3.2.4.1.3, 24.3.2.4.1.4 & 24.3.2.4.1.5) No Negotiation necessary? (24.3.2.4.1.3) No Further Action No Distribution Company

  2. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm Authorization acceptable? (24.3.2.4, 24.3.2.4.1 & 24.3.2.4.2) Retail Customer fills in & signs Authorization & sends to DRSP (23.3.2.4.2) Yes 1 Retail Customer Retail Customer receives letter from DRSP (24.3.3.2) No Retail Customer returns rejected Authorization to DRSP (24.3.2.4.1) Receives rejected Authorization & re-evaluates (24.3.2.4.1.1) Yes DRSP receives Authorization & confirms Retail Customer not a client of another DRSP (24.3.3.1) DRSP sends letter to Retail Customer that unable to help (24.3.3.2) Demand Response Service Provider (DRSP) Still a viable client? (24.3.2.4.1.1, 24.3.2.4.1.2 & 24.3.2.4.1.3) Retail Customer a client of another DRSP? (24.3.3.1, 24.3..3.2 & 24.3.3.3) No Yes No DRSP sends Customer Information Request to Distribution Company (24.3.3.3 & 24.3.3.4) 2 No Further Action Distribution Company Receives Customer Information Request (24.3.3.5) 3

  3. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm Is Retail Customer eligible? (24.3.3.5, 24.3.3.5.1 & 24.3.3.5.2) Is Retail Customer a viable client? (24.3.3.6, 24.3.3.6.1 & 4.3.3.6.2) Retail Customer Retail Customer receives letter from DRSP (24.3.3.5.1.1) Retail Customer receives letter from DRSP (24.3.3.6.1) DRSP notifies Retail Customer that unable to help (24.3.3.5.1.1) Demand Response Service Provider (DRSP) Sends a letter to Retail Customer that DRSP cannot help (24.3.3.6.1) Receives necessary data & performs quick assessment (24.3.3.5.2 & 24.3.3.6) No DRSP receives rejection notice (24.3.3.5.1) Yes 4 Distribution Company Distribution Company compiles necessary data & sends to DRSP (24.3.3.5.2) Distribution Company sends rejection notice (24.3.3.5.1) No 3 Yes

  4. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm Receives request for assessment (24.3.3.7) Performs in-depth site assessment & sends to DRSP (24.3.3.8 & 24.3.3.8.1) 7 Is Retail Customer a viable client? (24.3.3.9, 24.3.3.9.1 & 24.3.3.9.2) Detailed on-site assessment needed? (24.3.3.6.2, 24.3.3.6.3 & 24.3.3.7) Retail Customer Receives notification that DRSP unable to help (24.3.3.9.1) Retail Customer receives contract & reviews (24.3.3.10) 5 Demand Response Service Provider (DRSP) Sends request for assessment to engineering firm (24.3.3.7) Notifies Retail Customer that unable to help (24.3.9.1) Receives in-dept Assessment (24.3.3.8 & 24.3.3.8.1) Yes No DRSP sends contract or revised contract to Retail Customer (24.3.3.9.2, 24.3.3.9.2.1, 24.3.3.6.3 & 24.3.3.10.2.2) 4 Yes 6 No Distribution Company

  5. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm 7 8 Is contract acceptable? (24.3.3.10, 24.3.3.10.1 & 24.3.3.10.3) Negotiation Successful? (24.3.3.10.2, 24.3.3.10.2.1 & 24.3.3.10.2.2) Retail Customer Retail Customer signs contract & sends to DRSP (24.3.3.10.3) Yes 5 Retail Customer rejects contract (24.3.3.10.1) No 6 Receives signed contract (24.3.3.10.3) Demand Response Service Provider (DRSP) Yes Receives contract rejection & opens negotiation with Retail Customer (24.3.3.10.2) Sends Enrollment Request to Distribution Company (24.3.3.11, 24.3.3.12 & 24.3.3.13) No further action (24.3.3.10.2.1) No Distribution Company Distribution Company receives Enrollment Request (24.3.3.11, 24.3.3.12 & 24.3.3.13) 9

  6. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm 8 11 Retail Customer account confirmed? (24.3.3.15 & 24.3.3.17) Retail Customer already client of another DRSP? (24.3.3.14 & 24.3.3.16) Retail Customer Retail Customer receives Enrollment Confirmation & begins preparation to comply with its contract (24.3.3.20 & 24.3.3.21) Demand Response Service Provider (DRSP) DRSP receives Enrollment Confirmation, updates is information system, and notifies Retail Customer (24.3.3.20) Distribution Company sends Enrollment Confirmation (24.3.3.15 & 24.3.3.19) Distribution Company Distribution Company enrolls Retail Customer (24.3.3.15) 9 Yes No Distribution Company sends Enrollment Rejection (24.3.3.16, 24.3.3.17 & 24.3.3.18) 10 Yes No

  7. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm 16 Yes Engineering firm requests payment for in-depth assessment (24.3.4.1 & 24.3.4.1.1) Engineering firm receives rejection notice & re-evaluates (24.3.4.3 & 24.3.4.7) 11 No No further action Engineering Firm’s request validated? (24.3.4.2, 24.3.4.3 & 24.3.4.4) Corrective action determined? (24.3.4.7 & 24.3.4.7.1) Retail Customer Retail Customer receives notification (24.3.3.22) DRSP sends rejection notice to the engineering firm (24.3.4.3) Demand Response Service Provider (DRSP) DRSP receives Enrollment Rejection and notifies Retail Customer that unable to help (24.3.3.22) No DRSP receives request for payment from engineering firm (24.3.4.1 & 24.3.4.1.1) Yes 12 Distribution Company 10

  8. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm 16 15 Engineering Firm receives payment (24.3.4.4.2) Distribution Company is responsible for payment? (24.3.4.4, 24.3.4.4.1 & 24.3.4.4.2) Is request valid? (24.3.4.5, 24.3.4.5.1 & 24.3.4.5.2) Negotiations successful? (24.3.4.6.1, 24.3.4.6.1.1 & 24.3.4.6.1.2) Request for payment still valid? (24.3.4.6, 24.3.4.6.1 & 24.3.4.6.2) Retail Customer DRSP authorizes payment & sends to Engineering Firm (24.3.4.4.2 & 24.3.4.6.1.1) Demand Response Service Provider (DRSP) No Yes No 14 No 12 DRSP initiates dispute resolution (24.3.4.6.1.2) Yes Receives payment rejection & re-evaluates the request for payment (24.3.4.6) DRSP sends request for payment to Distribution Company (24.3.4.4.1 & 24.3.4.6.1.1) Yes Distribution Company Receives request for payment & evaluates request (24.3.4.4.1) Sends payment rejection to DRSP (24.3.4.5.2) No Yes 13

  9. REQ.24.4.1 Enrollment in Demand Response Programs Process Flow Engineering Firm 15 Engineering firm receives payment (24.3.4.5.1.1) Receives rejection notice, re-evaluates & determines corrective measures (24.3.4.7) Engineering firm sends revised request for payment to DRSP (24.3.4.7.1) Retail Customer Demand Response Service Provider (DRSP) DRSP sends rejection notice to engineering firm (24.3.4.6.2) DRSP receives payment & forwards to engineering firm (24.3.4.5.1 & 24.3.4.5.1.1) 14 Distribution Company Distribution Company authorizes payment (24.3.4.5.1) Distribution Company sends payment to DRSP (24.3.4.5.1) 13

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