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REQ.24.4.2 Drop from Demand Response Programs Process Flow

REQ.24.4.2 Drop from Demand Response Programs Process Flow. Drop Request Submitted (24.3.5.1, 24.3.5.3 & 24.3.5.4). Retail Customer Re-evaluates Drop Request (24.3.5.18). Retail Customer. Re-submit Drop Request (24.3.5.18.1). Yes. No. Retail Customer receives Drop Rejection

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REQ.24.4.2 Drop from Demand Response Programs Process Flow

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  1. REQ.24.4.2 Drop from Demand Response Programs Process Flow Drop Request Submitted (24.3.5.1, 24.3.5.3 & 24.3.5.4) Retail Customer Re-evaluates Drop Request (24.3.5.18) Retail Customer Re-submit Drop Request (24.3.5.18.1) Yes No Retail Customer receives Drop Rejection (24.3.5.7 & 24.3.5.14) No Further Action (24.3.5.18.2) Demand Response Service Provider (DRSP) Drop Request Submitted (24.3.5.1, 24.3.5.3 & 24.3.5.4) DRSP re-evaluates Drop Request (24.3.5.18) Re-submit Drop Request (24.3.5.18.1) Yes No DRSP receives Drop Rejection (24.3.5.7 & 24.3.5.14) No Further Action (24.3.5.18.2) Should Drop Request continue? (24.3.5.18.1 & 24.3.5.18.2) Should Drop Request continue? (24.3.5.18.1 & 24.3.5.18.2) Drop Request contains all required elements? (24.3.5.7) Send Drop Rejection to DRSP or Retail Customer (24.3.5.7 & 24.3.5.14) Retail Customer account confirmed? (24.3.5.4, 24.3.5.5 & 24.3.5.7) Drop Confirmation Letter required? (24.3.5.8) No Further Action Distribution Company No No No Distribution Company receives Drop Request (24.3.5.1, 24.3.5.3 & 24.3.5.4) Yes Yes Yes 1

  2. REQ.24.4.2 Drop from Demand Response Programs Process Flow Retail Customer Sends Reinstatement Request to Distribution Company (24.3.5.9) Retail Customer receives Drop confirmation letter (24.3.5.8) Yes Retail Customer No No further action Demand Response Service Provider (DRSP) Receives Drop confirmation letter (24.3.5.8) DRSP sends Reinstatement Request to Distribution Company (24.3.5.9 & 24.3.5.15) Yes No No further action Retail Customer decides to cancel Drop Request? (24.3.5.9) DRSP decides to cancel Drop Request? (24.3.5.9) Distribution Company Send Drop confirmation letter to Retail Customer & DRSP (24.3.5.8) 1 Distribution Company receives Reinstatement Request (24.3.5.9) 2

  3. REQ.24.4.2 Drop from Demand Response Programs Process Flow Retail Customer Retail Customer receives Reinstatement Confirmation (24.3.5.18) Demand Response Service Provider (DRSP) Receives Reinstatement Confirmation (24.3.5.10) Yes 3 No No further action Drop Request contains all required elements? (24.3.5.10 & 24.3.5.12) Retail Customer account confirmed? (24.3.5.10 & 24.3.5.12) A pending Drop exists? (24.3.5.10 & 24.3.5.12) Reinstatement confirmation letter required? (24.3.5.811 No Further Action Reinstatement confirmation letter required? (24.3.5.11) No Distribution Company Distribution Company sends Reinstatement Confirmation (24.3.5.10, 24.3.5.13 & 24.3.5.16) 2 Yes Yes Yes Yes 4 No No No 5

  4. REQ.24.4.2 Drop from Demand Response Programs Process Flow Retail Customer Retail Customer receives confirmation letter (24.3.5.11) Receives Reinstatement Rejection (24.3.5.12 & 24.3.5.17) Demand Response Service Provider (DRSP) Send confirmation letter (24.3.5.11) Receives Reinstatement Rejection (24.3.5.12 & 24.3.5.17) 3 Send confirmation letter (24.3.5.11) Distribution Company 4 Send Reinstatement Rejection (24.3.5.12 & 24.3.5.17) 5

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