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Treasury Strategies

Treasury Strategies . Lockbox Case Study Analysis. Problems and Concerns. UBOTA isn’t entirely sure about their internal cost allocations and aggressive pricing for certain deals, which makes them question their profitability.

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Treasury Strategies

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Presentation Transcript

  1. Treasury Strategies Lockbox Case Study Analysis

  2. Problems and Concerns • UBOTA isn’t entirely sure about their internal cost allocations and aggressive pricing for certain deals, which makes them question their profitability. • UBOTA has lost customers recently to a competitor that is offering better lockbox features to companies at cheaper rates. • UBOTA customer surveys show decline in customer satisfaction recently, mainly due to account set up taking too long.

  3. Facts Drawn from Data • Based off of the data provided, 93% of the total costs are direct costs and the remaining 7% are the indirect costs. • On an average, UBOTA’s cost per item is $1.03 greater than average. • Even though new account set up department denies the claims of taking longer than usual to set up lock boxes, stating their performance metrics are at 100% level, the data givenshows that certain services provided, like data and process transmission weren’t up to par and competitors had higher account set up metrics.

  4. Analysis Drawn from Facts • UBOTA shouldlook at their total costs, if the direct cost is less than 93%, they may be at risk of not making any profit. • Considering that UBOTA’s cost per item is significantly greater than their competitors, they will need to make changes in their cost allocations to be able to deal with the second issue that addresses the loss of customers. • Metrics for new account set up need to be revised to accurately reflect the completion of new setups.

  5. Graph showing differences in cost

  6. Recommendation Based on Facts and Analysis • Addressing the first problem,

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