1 / 14

Service Lifecycle

Lec . 8 May 6, 2010 ISM 158. Service Lifecycle. Instructor: Pankaj Mehra Teaching Assistant: Raghav Gautam. Introduction. Image courtesy http://interfacing.com/uploads/File/servicelfcycle.jpg. Agenda. ITIL v3 Widely adopted framework created by UK OGC

benito
Télécharger la présentation

Service Lifecycle

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Lec. 8 May 6, 2010 ISM 158 Service Lifecycle Instructor: Pankaj Mehra Teaching Assistant: Raghav Gautam

  2. Introduction Image courtesy http://interfacing.com/uploads/File/servicelfcycle.jpg

  3. Agenda • ITIL v3 • Widely adopted framework created by UK OGC • Identifies best practices to align business strategies with IT systems management • Service Lifecycle • An iterative framework for continuous refinement of: • Service design • Service transition • Service operation

  4. Service Lifeycle Management aspects standardized in ITIL v3 • Strategy • Financial mgmt, Business perspective • Design • Capacity, availability, continuity and security • Deployment • Support and testing • Operation • Incident mgmt, SLA monitoring • Continuous Improvement • Metrics, reporting and ROI

  5. Comprehensive Framework OGC’s Best ManagementPractice site

  6. Application Lifecycle Mgmt Software DevLifecycle II Software DevLifecycle I BusinessCaseDevelopment ApplicationPortfolioManagement ProjectPortfolioManagement Governance Maintenance Development Operations Roll outupdates Roll outupdates Roll outupdates Monitor Businesscase made Deployment Release

  7. IT Service Composition (Cloud)

  8. Topics for Discussion • Do you see the parallels between these? • Do you start to recognize common patterns of business-aligned IT? • Can you guess what kind of features will be offered in a project portfolio management software product?

  9. Example: HP BTO PPMC Consider the parallels between project portfolio management and product portfolio management

  10. Reading Assignment (by May 11) • Read the paper by Joshi, et al to learn about the metrics used at different stages of the service lifecycle • Points to ponder: • Which of the metrics apply broadly to all applications, and which are unique to IT services or the cloud setting?

  11. Where to learn more • UK OGC: • Best management practicehttp://www.best-management-practice.com/officialsite.asp?DI=597910&trackID=002192 • ITIL Lifecycle Streamhttp://www.itil-officialsite.com/Qualifications/ITILV3QualificationLevels/ITILLifecycleStream.asp • Introductory presentation by T.C. Kaiser available at ITSM Forum http://www.tb-tla.org/docs/TBTLA082007.ppt • K. Joshi, et al, Integrated Lifecycle of IT Services in a Cloud Environment, The Third International Conference on the Virtual Computing Initiative (ICVCI 2009)http://ebiquity.umbc.edu/get/a/publication/487.pdf Feel welcome to browse vendor product whitepapers about ITIL v3 and ITSM products from CA, HP, IBM and other vendors.

  12. In the next lecture … • Lecture by Raghav: • Techniques of Business Analytics • e.g., basket analysis for retail

  13. Questions?

  14. News PRESENTATION

More Related