Status Lifecycle of a Service

1. Status Lifecycle of a Service Hendershott Consulting Inc Web Presence: www.hci-itil.com Email: len.hendershott@rogers.com Service Design / Figure 3.7 The Service Portfolio & its Contents

2. Service Knowledge Management System A set of tools and databases that are used to manage knowledge and information. The SKMS includes the Configuration Management System, as well as other tools and databases. The SKMS stores, manages, updates, and presents all information that an IT Service Provider needs to manage the full Lifecycle of IT Services. SKMS Service Design / Figure 3.7 The Service Portfolio & its Contents

3. SKMS contains Service Portfolio SKMS The complete set of Services that are managed by a Service Provider. The Service Portfolio is used to manage the entire Lifecycle of all Services. Service Portfolio Service Design / Figure 3.7 The Service Portfolio & its Contents

4. Service Portfolio describes services SKMS Service Portfolio A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. Service Service Design / Figure 3.7 The Service Portfolio & its Contents

5. Services Transition through a Service Lifecycle SKMS Service Portfolio Service Lifecycle Service Pipeline Service Catalogue A series of states in the delivery of a service that are connected by allowable transitions. The service lifecycle represents progressive phases that represent change and transformation. Retired Service Service Design / Figure 3.7 The Service Portfolio & its Contents

6. Services Transition through a Service Lifecycle SKMS A database or structured document listing all IT Services that are under consideration or development, but are not yet available to customers. The Service Pipeline provides a business view of possible future IT Services and is part of the Service Portfolio which is not normally published to Customers. Service Portfolio Service Lifecycle Service Pipeline Service Catalogue A database or structured Document with information about all Live IT Services, including those available for. The Service Catalogue is the only part of the published to Customers, and is used to support the sale and delivery of IT Services. The Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes. Retired Service De-commissioned. No longer provided anywhere within the organization. Service Design / Figure 3.7 The Service Portfolio & its Contents

7. Service Transition Stages SKMS • Requirements: a set of outline requirements have been received from the business or IT for a new or changed service • Defined: the set of requirements for the new service are being assessed, defined and documented and the SLR is being produced • Analyzed: the set of requirements for the new service are being analyzed and prioritized • Approved: the set of requirements for the new service have been finalized and authorized • Chartered: the new service requirements are being communicated and resources and budgets allocated • Designed: the new service and its constituent components are being designed and procured, if required • Developed: the service and its constituent components are being developed or harvested, if applicable • Built: the service and its constituent components are being built • Tested: the service and its constituent components are being tested • Released: the service and its constituent components are being released • Operational: the service and its constituent components are operational within the live environment • Retired: the service and its constituent components have been retired.. Service Portfolio Service Lifecycle Service Pipeline Service Catalogue Retired Service Service Design / Figure 3.7 The Service Portfolio & its Contents

8. Hendershott Consulting Inc Email: len.hendershott@rogers.com ITIL process site: hci-itil.com Service Design / Figure 3.7 The Service Portfolio & its Contents