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Boosting Team Morale in High-Pressure Call Centers

In Silver Spring, MD, a dedicated call center team handles a high volume of anxious members seeking medical advice. To combat stress and frustration, they implemented engaging activities like "Crazy Hat Day," '70s costume contests, and lunchtime karaoke. These fun diversions help maintain morale and create a positive work environment. For more ideas and tools to support your team's well-being, visit LMPartnership.org. Discover how a happy workplace can enhance productivity and service quality at your call center.

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Boosting Team Morale in High-Pressure Call Centers

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  1. Morale and service go hand in hand at busy call center WHAT THEY DO This Silver Spring, Md, team manages high volumes of anxious members seeking medical attention or advice. To help staff members deal with their own stress and frustrations, the team created a series of fun, healthy diversions: “crazy hat day,” a ’70s costume contest and lunch-time karaoke, among other things. Visit LMPartnership.org for ideas and tools for your team.

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