Tom Ruggieri 301-314-8170

1. Joan Bellsey 301-314-8099 Tom Ruggieri 301-314-8170 www.umd.edu/fsap

2. FSAP Services • 10 free and confidential visits for assessment, referral & counseling • Coaching and Consultations • Mediation • Emergency Loans • Presentations • Critical Incident Debriefings

3. FSAP Clients(does not include ELF recipients)

4. FSAP Client Demographics

5. Presenting Problems

6. Size Does Matter

7. Starting Young

8. Substance Abuse Resources • Fitness for Duty Evaluations • Governor’s Executive Order • Standard FSAP Supervisor referral • Last Chance Agreement

9. Fitness for Duty Evaluations • Chronic vs. Acute • Signs that would warrant an Acute FFD: • Behavior is grossly out of character; • Judgment impaired; • Confused, unable to think clearly; • Unable to stay awake or alert; • Alcohol on breath, staggering, glassy-eyed; • Extreme change in mood, threatening; • Unable to calm down

10. Issues “Job Problems” presented as either Primary or Secondary represent 40% of all problems seen at FSAP

11. Job Problems Breakdown (1988-2005)

12. You Are Not Alone

13. Sometimes You Just Have to Know When It’s Time to Move On

14. Paying attention to little things like Ergonomics can Make a Big Difference

15. Emergency Loan Fund Vital Statistics • First loan provided in December, 1993 • Total loans: 821 • Total Loan Amount: $658,481 • Average Loan: $ 802 • Donations: $ 60,500 • Collections: $569,283 • As of 06/11/2013

18. ELF Eligibility Criteria • Employed for at least six months – off probation • Employee in good standing: *cannot use loan to recoup lost wages; *no danger of termination • Applicant has investigated other sources and been turned down, making ELF a “loan of last resort” • If second loan, must have paid off first for one year, without use of collections • ELF cannot be used to correct payroll mistakes

19. ELF Application Process • Applicant fills out application • Makes appointment with FSAP counselor • FSAP reviews application and provides any financial guidance and/or referrals, e.g: • Direct deposit; • Bankruptcy; • CCCS; • Financial planners; • Benefits office

20. ELF Application Process, con’t. • FSAP processes loan on-line: • Demographic and payment info in database; • MPR form • Promissory note requires applicant to have payments deducted from bank account every pay day. • Applicant brings paperwork to Comptroller’s Office where check made out and sent directly to creditor.

22. Conflict Resolution Network • Informal group of offices on campus to help individuals, groups and departments work through conflict; • Members include: FSAP; Staff Relations; CLOC; Faculty, Staff, Graduate Student and Student Ombuds Officers; Campus Compliance Office; • A call to any of these offices will be directed to the most appropriate resource

23. FSAP and Supervisors

24. General FSAP Policies • Self, peer, and supervisory referrals • Job security and promotional opportunities not jeopardized • Independent of disciplinary proceedings • Non-punitive • Participation entirely voluntary • Participation doesn’t protect employee from substandard job performance or rule infraction

25. FSAP Policies, con’t. • All records confidential; not part of personnel files • No one, including spouse or supervisor, knows if employee uses EAP without written release • Supervisory consultation encouraged • How to talk to individual • How to formulate wording for behavior • How to refer to EAP

26. Supervisory Consultations • Personal Coaching • Planning for organizational changes • Facilitate return to work meetings • Facilitate joint meetings with supervisee • Workshops/trainings tailored to department needs • Critical Incident Stress Management (CISM)

27. Supervisor’s Enabling Behaviors • Making special exceptions • Managing around the employee • Taking undue responsibility • Inflating performance reviews • Ignoring signs of poor performance • COMPROMISING OWN AND UNIVERSITY’S STANDARDS

28. “After just a few visits at the FSAP, I no longer FEAR anyone, And no one should ever FEAR me!”