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Business Travel Services . Travel Risk Management Solutions . Travel Guard: Who We Are. Worldwide leader in assistance services and travel insurance Multi-year award winner of world class service and high touch customer care
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Business Travel Services Travel Risk Management Solutions
Travel Guard: Who We Are Worldwide leader in assistance services and travel insurance Multi-year award winner of world class service and high touch customer care More than 9 million clients protected and more than 50 million clients have access to our services annually Wholly-owned subsidiary of Chartis, one of the largest insurance companies in the world 24/7/365 command center access 100% active, US or UK board-certified medical staff Six integrated Global Command Centers strategically located across 4 continents 3
Global Risks Landscape • Thailand Tsunami • London Bombings • Mumbai Bombings • Haiti Earthquake • North Korea Attacks • Hurricane Katrina • London, Paris, and Rome Riots • Avian Influenza, H1N1, SARS • Iceland Volcano Eruption • Air France Airbus A330 Crash (Rio de Janeiro to Paris) • Australian Jetstar A330 Cockpit Fire • Russian Dagestan Airlines Engine Fire • Portland , Oregon Holiday Bomber • Northeast Coast Blizzard • Embassy Bombings • American Tourists Kidnap & Ransomed • Time Square Car Bomber 5
Global Risks Landscape • Mumbai, India in November 2008 – more than 125 people were killed in ten separate attacks of terrorism • Aftermath of 2010 Volcano Evjafjallojokull eruption – estimated 60% of corporations affected by this disaster allegedly spent their entire contingency budgets for the year by the beginning of the second quarter of the year 6
Reality • Based on a study of health problems experienced by 100,000 individuals who traveled to a developed country for one month, the following could be expected to occur: • 1 in 2 will develop some health problem • 1 in 13 will see a doctor • 1 in 20 will be confined to a bed • 1 in 90 will be incapacitated in their work • 1 in 2,000 (50) will be admitted to a hospital • 1 in 3,300 will be evacuated • 1 will die 7
Business Travel Overview • Business travel is complex, stressful and demanding. • Business travelers need a resource to assist them and peace of-mind insurance protection while they are on the road. • Business travelers need Travel Guard • Travel Guard combines 24/7 personal assistance with critical Insured benefits. • We are a traveler’s Lifeline while traveling. • Whatever you need, whenever you need it, Travel Guard is there.
Duty of Care: What and Why? • A requirement that a corporation act toward employees and the public with watchfulness, attention, caution and prudence that a reasonable person in the circumstances would. • If a corporation’s actions do not meet this standard of care, then the acts are considered negligent, and any damages resulting may be claimed for negligence. • Employers have a duty to protect their employees while traveling and an obligation for the health, safety and security of their employees. 86% of corporate travelers believe that their firm has a legal obligation to support them while abroad 50% + would consider taking legal action in the event of an emergency being mishandled 9
Travel Risk Overview Companies with employees who travel • Have a Duty of Care to protect the health and safety of those employees • Need to protect their own liability • Need to focus on retaining key employees • Need a TMC and a travel insurance provider
Travel Risk Overview If an employee has a medical or security emergency while traveling • Who do they call for help? • Who pays for it?
Travel Risk Management • In 2009, more than 3.5 million international trips were made by employees 25% of which were to high or extreme risk destinations • According to the Visa 2008 Global Procure-to-Pay and Commercial Card Best Practices Study, centralizing travel management can reduce travel costs by as much as 20% By having well informed travelers you reduce your corporate risk exposure 12
Travel Insurance • Travel Guard is the one-stop shop for complete insurance coverage for Medical Evacuations and Medical Expenses. • Provides the travel risk management solution needed • Additional emergency assistance services and insurance benefits are included • Provides revenue stream to the TMC • 25% commission
Travel Insurance Business Traveler - $259 per person per year • $500,000 Evacuation (maximum 2 per year) • $50,00 Medical expense coverage • $100,000 Security Evacuation • $2,500 Trip Interruption (return air only) • $1,500 Trip Delay ($150/day/5 hour delay) • $500 Missed Connection • $2,500 Baggage & Personal Effects – covers business items • $1,000 Baggage Delay ($100/day) • $25,000 Accidental Death and Dismemberment • Emergency Medical Assistance • Concierge Services • Business Assistant • Emergency Travel Assistance • Personal Security Assistance • Optional trip cancellation insurance
Travel Insurance MedEvac - $219 per person per year • Emergency Medical Evacuation (unlimited $ amount, maximum 2 per person per year) • $50,000 Medical expense coverage • $100,000 Security Evacuation • $25,000 Accidental Death and Dismemberment • Optional Adventure Sports Coverage • Emergency Travel Assistance • Emergency Medical Assistance • Worldwide Travel Assistance • Concierge Services • Personal Security Assistance
Why Sell Business Traveler • Increase Your Bottom Line • Widen Your Selling Footprint to Frequent Business Travelers • Expand to Sales At Account Management Level • Includes 24/7 Assistance Services • Additional Value to Your Customers Provided By Travel Guard • Emergency Travel, Concierge, Medical, Business Assistance, Identity Theft, Personal Security • Dedicated Sales Rep Partnered With You
Travel Guard Support • Dedicated sales representatives available to assist with sales • Conference calls • In-person presentations • Questions and answers • Specific account consultation
Contact • West Region Susan Weiss, Director of Sales Direct: 715.295.0936 Mobile: 715.340.3411 Susan.Weiss@travelguard.com • East Region Tina Mower, Director of Sales Direct: 715.295.0430 Mobile: 715.889.2215 Tina.Mower@travelguard.com 18
Chartis is a world leading property-casualty and general insurance organization serving more than 40 million clients in over 160 countries and jurisdictions. With a 90-year history, one of the industry most extensive ranges of products and services, deep claims expertise and excellent financial strength, Chartis enables its commercial and personal insurance clients alike to manage virtually any risk with confidence. Chartis is the marketing name for the worldwide property-casualty and general insurance operations of Chartis Inc. For additional information, please visit our website at www.chartisinsurance.com.