1 / 24

Booking Systems

Booking Systems. Matt Bauerochse. TOPICS. Booking Systems Overview / History Usage Demonstrations Future Directions. Booking Systems. Booking Systems - History. SMS. Allows Bookings to be sent via SMS Requires GSM Unit attached to PC Windows XP Operator intervention

bernard-oneill
Télécharger la présentation

Booking Systems

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Booking Systems Matt Bauerochse

  2. TOPICS • Booking Systems Overview / History • Usage • Demonstrations • Future Directions

  3. Booking Systems

  4. Booking Systems - History

  5. SMS • Allows Bookings to be sent via SMS • Requires • GSM Unit attached to PC • Windows XP • Operator intervention • Superseded by Booking Posters

  6. Web Bookings • 2000 Bookings / month • Favourites • Auto-Complete • Status Updates • ASAP & Pre-Bookings • Configurable

  7. Web Bookings Demo

  8. Booking Posters • Premium SMS • Book from fixed locations • RSLs, Hotels, Pubs • SMS Unit Replacement • Can use QR Codes • Posters ordered from Fleet Management

  9. Booking Posters Demo

  10. Coin operated bookings • Book from fixed locations • Shopping Centres • RSLs, Hotels, Pubs • Provides a ticket • Fleets responsible for maintenance • Monitoring • Pre-Production stage • Ready 2013 Q3/4

  11. SmartVOIX - IVR • Uses previously used addresses • Reduces load on the call centre • Customer can still speak to an operator • Passenger limits can be set • Passengers can be blacklisted

  12. Mobile Bookings - Déjà vu • Launched early 2007 B.I. • Mobile Data Costly • Failed to take off!

  13. SmartHail • Vehicle Tracking • Driver Messaging • Status Updates • Location based bookings • Cancel Booking • Supports Blacklisting

  14. SmartHail - Usage • Over 3,500 Completed Bookings • 500 Completed Bookings • Reduced “No Show” rate

  15. SmartHail - Usage

  16. SmartHail - Feedback "Good product and service” "Can book a taxi within seconds”

  17. SmartHail – Feedback Negative “Please cancel my booking” ”Driver picked up someone else!”

  18. SmartHail – New Features • New Features based on Feedback • Destinations • Address Favourites • Improved Reasons • Status Updates • Driver Messaging

  19. SmartHail Demo

  20. SmartHail – Serviceable Areas • Defined using the Zone Editor • Serviceable • Outer Areas

  21. SmartHail – Marketing • Radio and Newspaper • Website and Social Media • Email Banner • Business card • Rebranding Option • Phone announcement

  22. SmartHail – Marketing (Phone Announcement)

  23. SmartHail – Future Plans • Android • Ready by Q3 2013 • Targeting version 2.1 • Payments • Cheaper service fee • Fleet kickbacks • Treated like an Account

  24. Questions?

More Related