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Exceptional Operations Management at Little Canada Pharmaceutical Distribution Center

Little Canada’s Pharmaceutical Distribution Center is led by a team of experienced managers, including Neil Rafferty (DCM), Doug Bennett (Supervisor), and Tracy Morrison (Operations Manager), who have been with us since the early 1970s. Serving 90% of Minnesota and 75% of North Dakota, our DC handles 22,000 active SKUs, including prescription medications, OTC, and DME products. We pride ourselves on our extraordinary order quality of 99.992% and have received multiple "DC of the Year" awards. Our operations are focused on delivering excellence in service to over 500 active accounts.

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Exceptional Operations Management at Little Canada Pharmaceutical Distribution Center

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  1. Current Operations Management Staff • Experienced stable managers • Neil Rafferty DCM - 1972 • Doug Bennett Supv.- 1973 • Tracy Morrison OM - 1974 • Jane Kirkholm DCIM – 1978 and 1994 • Dave Arens CRS -1991 • Shaughn Osterkamp Supv. – 1992 • Dreanna Alston Supv. - 2000

  2. Current Service Area • Little Canada Services 90% of Minnesota and 75% of North Dakota. Our furthest delivery points are over 500 miles away but 75% of our volume is concentrated in the Twin Cities area less than 50 miles. • Address: 3230 Spruce St, Little Canada MN 55117 • Phone: 651-484-4811 Fax 651-484-6228

  3. Products and Services • Little Canada is a full range Pharmaceutical DC servicing over 500 active accounts. The DC currently has 22,000 active SKU’s comprised of prescription medications, OTC, and DME products. • Customer Mix includes 30% Retail, 38% Chain, and 32% Hospital

  4. Current Success • DC of the Year FY98, FY99, FY00, FY03, FY07 • Top performing DC on the operations scorecard FY04, FY05, FY06, FY07 • Physical inventory net variance $103 at last physical inventory Feb. 2007 • Order Quality 99.992%, #1 in McKesson network. Less than 1 error per 10,000 lines picked.

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