1. Support for Technical Services and Technical Infrastructure operations AB/CO Viewpoint Alastair Bland AB/CO/IN

2. Contents • Thanks • Who we are • What we provide • Who supplies us • Good News • Bad News • What we want from you • Discussion • Lists of Machines

3. Thanks • Peter and Tono’s talks listed extremely well what AB/CO provide to TS AB/OP/TI • And we who provide this service have always been very happy to work for the TCR • One minor omission • We also provide HPs (HPSLZ18/HPTISDEV) and Front Ends (SVMTCR/S2MTCR/SVLSR*) for the Safety Commission Radiation Protection tools used in the TCR

4. Who we are Linux, HPs Front Ends Linux, HPs Alarms Proliants, HPs Alarms Front Ends Hardware Linux Linux

5. What we provide (1) • Managed machines, where you want them • This is not what IT normally provide, they only provide infrastructure, not daily management and assurance that the user’s application is working • 95% of our machines are very well managed (we know what is on them, what they do, how they are now, how to fix them) • We do not have time to clean up the other 5% due to work on new installations. Unfortunately the TIM machines (TCRPL1,2,3,4,7,8,9,10) are in this category • Considerable freedom for users • Main user as defined in NETOPS database can become root and “fix” things. However it will not come back after a re-install if you do not tell us what you did! • We will support/help you with almost anything you could want on a machine • Java • SonicMQ + Oracle Container for Java (oc4j) • VMWare + WindowsXP + Wizcon (we support the machine, you support these apps) • Multi-headed graphics cards in consoles • … • Exceptions: we would not support MySql, you have to use Oracle instead

6. What we provide (2) • Alarm System • The new LASER system is now available and operational • The Alarm Team aims at providing 24/7 support but it is always on a best effort basis • Now? • Cannot guarantee solving all alarm problems in 4 to 8 hours • There are dependencies on other systems

7. Who supplies us • IT/CS • Network: excellent service • IT/ADC • SLC3 and RHEL3 Linux: very good products • IT/DES • Oracle: good service but we need to work more closely with Nilo to get rid of dependencies on IT infrastructure at run time • IT/IS • Windows: very good product • PC Desktops: very good machines, now seem reliable • HP: • HPUX fileserver purchases and old workstation support going fine • Proliants working very well • If you are willing to pay for one!

8. Good News • TCRSRV1 (and ABSRV1) file servers work reliably. These machine have a backup • Linux SLC3 and RHEL3 work very well • Windows Consoles as provided by AB/CO (we usually add Exceed, Java and Yacoma console manager) work well as long as the user is in the Administrator group • Front Ends working reliably for your legacy systems • SLC3 and Windows updates generally do not destroy the machine • LEMON monitoring of Linux machines is a good example of CERN added value • XCLUC system is in good shape for the TCR • Will be able to provide surveillance of Schneider and Siemens PLCs as well through this system • Excellent Remote Reboot system for HP Proliants, Front Ends, Technical Consoles and in the future PLCs • Excellent Remote Console system for HP Proliants, Front Ends

9. Bad News • XCLUC system is in bad shape for the rest of our clients • No backup for any of the HP Proliants • Like Russian Roulette with more bullets • Send a petition to Pierre if you disagree with this • No life support systems should be run with any of machines! • We have no redundancy • Many single points of failure • For example: if TCRSRV1 is down then none of our Services machines can reboot correctly • We do not intend to provide Single Point of Entry Helpdesk service • Unless you can convince Pierre to set it up • We do not intend to provide Service Level Agreements (SLA) • Unless Pierre will do the paperwork • There is no Piquet Service for any Service machine • The CO Piquet only handles PS Front Ends and PS Linux consoles • Computer Security level very low • Mainly due to our need to use NFS

10. What we would like from you • Help us to remove the old HPUX 10.20 systems • Move remaining TCR home directories from STSRV1 to TCRSRV1 • Remove or upgrade • ACSPS1, ELSRV1, HAVANA, HAMAR, MMISRV1, SRVTDS1, SRVTDS2, STPUB1 • Help us to upgrade • Electrical Front Ends from LynxOS 2.5.1 to 4.0.0 • Services LHC Front Ends from LynxOS 3.1.0 to 4.0.0 • Use Servers and Consoles that are as similar as possible to your new PS, SPS and LHC colleagues Reliable Electricity and Cooling!

11. Discussion • The PS usually likes to move very quickly to new technologies or upgrades because they can shutdown for up to 2 months per year • On the SL side we normally run 364.5 days per year so our systems become fossilized • 0.5 day downtime for PCR Emergency Stop Tests • All this is due to TCR requirements • And many other little differences between PS and SL way of doing things which we must treat with a higher priority than putting in place support channels for your Services requests … • Mea Culpa: We will get later and later with delivering our promises due to the huge number of machines we are managing (see lists that follow)

12. HP Proliants abcmw1 bdisrv1 cs-ccr-q2ds1 lasertest1 abcopl1 cs-ccr-abpo1 cs-ccr-q2ds2 lasertest2 abcopl10 cs-ccr-cv1 cs-ccr-q4ds1 lsasrv1 abcopl11 cs-ccr-cv2 cs-ccr-q4ds2 sljas2 abcopl12 cs-ccr-cv3 cs-ccr-q6ds1 sljas3 abcopl2 cs-ccr-cv4 cs-ccr-q6ds2 tcrpl1 abcopl4 cs-ccr-cv5 cs-ccr-q8ds1 tcrpl10 abcopl5 cs-ccr-cv6 cs-ccr-q8ds2 tcrpl2 abcopl6 cs-ccr-cv7 cs-ccr-q8ds3 tcrpl3 abcopl7 cs-ccr-cv8 cs-ccr-sm18as tcrpl4 abcopl8 cs-ccr-leir1 cs-ccr-spareg3 tcrpl5 abjas1 cs-ccr-oas1 cs-ccr-spareg4 tcrpl6 abjas2 cs-ccr-oas2 elogsrv tcrpl7 abpvss1 cs-ccr-oas3laser1tcrpl8 absps1 cs-ccr-pic01 laser2tcrpl9 bdidev1 cs-ccr-pm1 Services Machines

13. Linux Workstations abinf1 abpc10168 abpc10309 abpc10883 cpsvistea mcrsrv pslinux2 pspc8471 abjas3 abpc10169 abpc10310 abpc10898 cpsvistef pcabco2 pslxgwis pspc8472 abjas99 abpc10170 abpc10311 abpc10912 ctfvistar pcatmel01 pslxgwmw pspc8473 abpc10002 abpc10171 abpc10312 abpc10921 cwo-197-rex pcgw10 pslxgwpc pspc8479 abpc10004 abpc10172 abpc10313 abpc10957 cwo-233-lei1 pcgw11 pslxstat pspc8501 abpc10005 abpc10173 abpc10314 abpc11037 cwo-363-lei1 pclnxabws01 pslxtst pspc8503 abpc10025 abpc10180 abpc10315 abpc11039 cwo-363-lei3 pclnxabws02 pspc7744 pspc8539 abpc10054 abpc10182 abpc10329 abpcl18 cwo-936-tst2 pclnxabws03 pspc7842 pspc8586 abpc10055 abpc10183 abpc10369 abpcl24 cwo-936-tst4 pcopav01 pspc7892 pspc8588 abpc10065 abpc10184 abpc10386 abpcl29 cwo-ccc-proto1 pcslbi61 pspc7900 pspc8592 abpc10102 abpc10185 abpc10388 abpcl30 cwo-ccc-proto2 pcslco69 pspc8061 pspc8602 abpc10103 abpc10186 abpc10390 abpcl33 cwo-ccc-proto3 pcslux10 pspc8064 pspc8623 abpc10115 abpc10187 abpc10409 abpcl37 cwo-ua83-hwc1 pcslux12 pspc8158 pspc8638 abpc10116 abpc10201 abpc10496 abpcl41 cwo-ua83-hwc3 pcslux13 pspc8284 pspc8688 abpc10117 abpc10209 abpc10511 abpcl53 cwo-ua83-hwc5 pcslux15 pspc8303 pspc8770 abpc10119 abpc10218 abpc10519 abpcl54 gpsvistar pcslux20 pspc8314 pspc8782 abpc10120 abpc10284 abpc10529 abpcl70 hpslmob14 pcslux4 pspc8339 pspc8809 abpc10132 abpc10298 abpc10553 abpctomo hpslmob15 pcslux5 pspc8367 pspcnmn abpc10133 abpc10303 abpc10794 adevistar hpslweb pcslux6 pspc8435 pspctomo abpc10165 abpc10306 abpc10851 athens hrsvistar pcslux7 pspc8447 seattle abpc10166 abpc10307 abpc10852 cernab10001 jena pcsps184 pspc8467 slwww abpc10167 abpc10308 abpc10862 cpsvistar linvistar psbvistar Services Machines

14. HPUX absrv2hamarmmisrv1srvtds2 absrv3havana modena stdev1 acsad1 hpdepot pcrsrv1 stdev2 acsean hpjvm pcrsrv5 stpub1 acserv1 hprfdev pcrsrv9 stspr acsps1 hpsld1 repsrv stsrv1 bomlep hpslz14 rfsrv1 sttds1 btsrv1 hpslz18 samoatcrsrv2 bursa hpslz20 sljas1tcrsrv3 eanorth hpslz22 spssrv tinos elsrv1 hpslz30 srvtds1zoralep haifahptisdev Services Machines

15. Windows Consoles c1l864 c1npcr c2lsh8 cwo-a-labce1 c1lsdh2 c1nx80 c2npcr cwo-ccc-proto4 c1lsh4 c1sb80 c2sba3 cwo-ccc-proto5 c1lsh8 c1sb81 c2sba5 cwo-ccc-proto6 c1m036 c1sba3 c3l864 cwo-sa6-q1 c1m269 c1sba4 c3sba3 cwo-sh2-q3 c1n117 c1sba5 cs-a-hepcs1 cwo-sh4-q3 c1n201 c1sba6 cwe-36-qin1 cwo-sh6-q1 c1n351 c1sba7 cwo-36-q1 cwo-sh8-q1 c1n394 c1sca4 cwo-363-lei2 cwo-shc4-q1 c1n403 c1spcr cwo-363-lei4 cwo-ua83-hwc2 c1n438 c1w272 cwo-936-tst3 cwo-ua83-hwc4 c1n472 c2l864 cwo-a-anrs1 pcslco57 c1n494 c2lsdh2 cwo-a-anrs3 qsc1hcows1 c1na58 c2lsh4 cwo-a-hepcs1 qsc1hcows2 c1na60 Services Machines

16. LynxOS and Linux Front Ends (1) aadevxi1 blr61s cfc-sr1-rr1i dadebsyn dctfrfm2 dpsbbdi2 gpsba2 pcgw17 aadevxi2 blr80s cfc-sr1-rr1j dadedgtz dctfrfm3 dpsbbdr gpsba3 pcgw18 abcpci01 bmu02t cfc-sr1-sl1b dadeec dctfshb dpsbbgen gpsba4 pcgw19 abcpci02 bmu10s cfc-sr1-sr1a dadekik1 dctfstr2 dpsbblm gpsba5 pcgw20 abcpci03 bmu10t cfc-sr2-rl2b dadekik2 dctfstrk dpsbblmlhc gpsba6 pcgw21 abcpci04 bmu20s cfc-sr2-rr2f dadepow1 dctftim dpsbbtu gpsba7 pcgw22 abdsc01 bmu30s cfc-sr7-bt7ab dadepow2 dctfumal dpsbbume gpsbb4 pcgw23 acmccr bmu40s cfc-sr7-dl7de dadepow3 dctfvacu dpsbejec gpsccr pcgw24 acmmnr bmu40t cfc-sr7-dr7bc daderf dfbdv3 dpsbfbs gw1sm18 pcgw97 aspsvxi1 bsmn87t cfc-sr8-rl8b dcpsfil dleirf dpsbtrg m1sba7 ppcbidv4 aspsvxi2 bsp50s cfc-sr8-rl8c dcpsfmr dleirf2 dpsbtsm m1sbb3 ppcbidv5 aspsvxi3 bsp80s cfc-sr8-rl8g dcpsft16 dleirfbt dpsbttr m1sbb4 ppcbidv6 aspsvxi4 bstpcr cfc-sr8-rl8h dcpsinrg dleiripu dpsbvacu m1ssr8 ppcbidv7 aspsvxi5 btv10s cfc-sr8-rr8d dcpsk45 dleitim drfqtst m2sba1 ppcbidv8 aspsvxi6 btv40s cfc-sr8-rr8e dcpsk71 dleitraf dsps01 m2sba2 ppcbidv9 bco20s btv41s cfc-sr8-rr8f dcpsllg dleitst1 dsps05 m2sba3 ppcbiht1 bco50s btv50s cfc-sr8-rr8i dcpslls dleitst2 dsps15 m2sba4 ppcbipm1 bco80s btv60s cfc-sr8-rr8j dcpsmsf dlinins2 dsps18 m2sba5 ppcbiql1 bct10s btvi87t cfc-sr8-sl8b dcpsmsf2 dlininst dsps20 m2sba6 ppccodv1 bct30s bws40s cfc-sr8-sr8a dcpsph dlinpow1 dsps32 m3sba2 ppccodv10 bct40s bws41s cfv-170-rxpow dcpspow dlinrf dsrf01 m3sba3 ppccodv11 bfct02t bws50s cfv-sr1-blmc dcpspuct dlinstim dtstbd m3sba6 ppccodv14 bfct10t bws51s cfv-sr1-blml dcpsqmea dlintraf dtstgunp m4sba6 ppccodv15 bfct30s cfc-170-rxplcgw cfv-sr1-blmr dcpsrfm1 dlinvacu ellse1 mosba6 ppccodv16 bfct40t cfc-ba7-bti2cd cfv-sr1-bpmb1la dcpsrfm2 dln3ecr ellse2 mrsba3 ppccodv18 bfct60t cfc-hca4-bti8cd cfv-sr1-bpmb1lb dcpsrg1 dln3ins1 ellse3 nasb80 ppccodv2 bfct87t cfc-sh8-ql1mi cfv-sr1-bpmb1ra dcpsrg2 dln3ins2 ellse4 nasb81 ppccodv20 bfgwba5 cfc-sh8-ql1nj cfv-sr1-bpmb1rb dcpsrg3 dln3pow ellse5 nasb82 ppccodv3 bfp40s cfc-sh8-ql8cd cfv-sr1-bpmb2la dcpstej dln3rf ellse6 nesba2 ppccodv4 bfp50s cfc-sh8-ql8ef cfv-sr1-bpmb2lb dcpstest dln3rf1 ellse7 nxsba2 ppccodv5 bfs10s cfc-sh8-qr7ua cfv-sr1-bpmb2ra dcpstfb dln3tim ellse8 pcbttj ppccodv6 bfs20s cfc-sh8-qr7zb cfv-sr1-bpmb2rb dcpstinj dln3tra1 ellse9 pcbtts ppccodv7 bht40s cfc-sh8-qr8gh cfv-sr8-blmc dcpstof dln3vacu elms04 pcdev5 ppccodv8 Services Machines

17. LynxOS and Linux Front Ends (2) blmi40t cfc-sh8-qr8kl cfv-sr8-blml dcpstr6t dmcrgwtg elms23 pcgw00 ppccodv9 blmi70t cfc-sr1-bt1ab cfv-sr8-blmr dcpstrct dmcrmtga elms59 pcgw01 ppcfip4 blmi87t cfc-sr1-dl1de cfv-sr8-bpmb1la dcpstrdc dmcrmtgb elmtcr pcgw02 ppcpcdv1 blmn41t cfc-sr1-dr1bc cfv-sr8-bpmb1lb dcpstrtt dmcrmtgc elsa85 pcgw03 ppcpcdv2 blr10s cfc-sr1-dt1fa cfv-sr8-bpmb1ra dcpsvac1 dmcrmtgd elsb81 pcgw04 ppcpcdv3 blr11s cfc-sr1-gl1ab cfv-sr8-bpmb1rb dcpsvac2 dmcrmtgl elsba3 pcgw05 ppcpcdv4 blr20s cfc-sr1-rl1a cfv-sr8-bpmb2la dctfblm dmcrmtgp elshdm pcgw06 ppcpcdv5 blr21s cfc-sr1-rl1c cfv-sr8-bpmb2lb dctfgunp dmcrpls gplsr2 pcgw07 ppcpcdv6 blr30s cfc-sr1-rl1d cfv-sr8-bpmb2ra dctfimag dmcrsos gplsr6 pcgw08 ppcpcdv7 blr40s cfc-sr1-rl1g cfv-sr8-bpmb2rb dctfmdk dmcrsync gplsr8 pcgw09 ppcrf1 blr41s cfc-sr1-rl1h cfv-sr8-cibti8 dctfmtv1 dmcrtest gpsb80 pcgw12 ppcrf2 blr50s cfc-sr1-rr1b cfv-us85-ctdis1 dctfpow1 dmcrtrg2 gpsb81 pcgw14 ppcrf3 blr51s cfc-sr1-rr1e cpcidv1 dctfpow2 dmcrvos gpsb82 pcgw15 ppcrf4 blr60s cfc-sr1-rr1f dadebdr dctfrfm1 dpsbbdi gpsba1 pcgw16 ppcrf5 ppcrf6 psdsc10 radb80 rvlsr1svlsr5 v11d17 v1n494 v2n472 ppcstie1 psdsc11 radba3 rvsba6 svlsr6 v1ebcr v1nb80 v2nb80 ppcstmc1 psdsc12 radmon s2mtcrsvlsr7 v1n117 v1nx80 v2nb81 ppctigs1 psdsc13 rflinux00 sosba1 svlsr8 v1n201 v20d17 v2nb82 psdsc01 psdsc14 rflynx sosba3 svmtcr v1n351 v21d17 v2nx80 psdsc04 psdsc15 rfsba2 sosca4 tango v1n394 v2n117 v31d17 psdsc05 psdsc16 rfscf1 svlsr1 v10d09 v1n403 v2n201 v3n351 psdsc07 psdsc17 rfscf2 svlsr2 v10d17 v1n438 v2n351 v3n438 psdsc08 psdsc18 rmspcrsvlsr3 v11d04 v1n472 v2n438 wxsba6 psdsc09 pspc7996 rmstcrsvlsr4 Services Machines