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Innovative Strategies for Efficient Operations in Ontario Universities

Explore new ways to streamline processes, leverage existing technology, and prioritize projects strategically in Ontario universities to enhance operational efficiency and user experience. Learn from successful case studies and practical tips to do more with less.

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Innovative Strategies for Efficient Operations in Ontario Universities

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  1. Doing More with Less… Ontario Universities Computer Conference John Marrazzo JM Associates john@higheredinfo.com http://higheredinfo.com

  2. What’s Wrong Anyway? • Projects are always delivered on budget • Systems are intuitive to use • More signatures mean better audit • Committees add value • Low bid is a great decision criterion • Vendors always deliver what they promise

  3. Thinking Outside the Box • Develop Differently • Exploit Existing • Stay Simple • Plan Properly • Pursue Partnering

  4. Develop Differently • Throw out the old rules • Performance is not a measurement • Documentation is not an issue • Think rapid development and disposal • Don’t strive for perfection • Switch focus to the end user

  5. Exploit Existing • Leverage functionality • Find synergy among technologies • Educate about existing capabilities

  6. Digital Library • UVa Institute for Advanced Technology in the Humanities

  7. Exploit Existing • Create awareness

  8. Exploit Existing • Expand access

  9. Infoed.org SPIN system

  10. Stay Simple • Streamline processes

  11. UBC Self Admission Process • 25,000 undergrad applications & staff evaluations • 12,000 offers • 6,000 registrations • minimum of 4 to 8 weeks from application to early offer of admission Even with web applications, this is a lot of work and slow response!

  12. Self-Admission Statistics

  13. Stay Simple • Simplify scope • Deliver intuitive solutions • Deploy simplified interfaces

  14. Simple Interfaces • Harvard • UBC

  15. UBC Ask Me • Responded to approximately 428,000 questions • Averages about 1,700 questions per day • Enrolment Services has reduced by 85% the number of student inquiry emails

  16. Stay Simple • Create new polices • Trust people • Information is a good thing • Publish first to the web

  17. Plan Properly • Create a vision • Generate a Strategic Tech Plan • Prioritize projects institutionally • Use a tactical plan

  18. Pursue Partnering • Use open source solutions • Outsource processes and services

  19. Electronic Portfolios • Interfolio, inc. • Chronicle of Higher Education

  20. Pursue Partnering • Share with peers • Partner with vendors

  21. What can be…wireless • Study Buddy • eSuds

  22. What can be…wireless • Security Web cams • Palm campus tours • Real-time sports scores • Online reference materials • Improved customer service • OUCC logo contest

  23. How to start… • Create an STP and use it • Communicate everything to everyone • Change processes then systems

  24. Talk To Me Like I Am 4!

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