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Chapter 6 Leadership - Communication

Chapter 6 Leadership - Communication. Summarize The_Art_and_Science_of_Leadership.doc Group : LODC L earning how to o rganizational d evelopment and c hange. Communication.

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Chapter 6 Leadership - Communication

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  1. Chapter 6 Leadership - Communication Summarize The_Art_and_Science_of_Leadership.doc Group : LODC Learning how to organizational development and change Ahmad J. BaniShamsah

  2. Communication Ahmad J. BaniShamsah

  3. Managers are people who do things right, while leaders are people who do the right thing. - Warren Bennie, Ph.D. "On Becoming a Leader" • No one would talk much in society if they knew how often they misunderstood others. - Johann Wolfgang Von Goethe • problems in a organization =failing in communicate • Effective communication occurs only if the receiver understands the exact information or idea that the sender intended to transmit. • communication process is important Why? -1- coach, coordinate, counsel,evaluate, and supervise through this process! -2-It is the chain of understanding that integrates the members of an organization from top to bottom, bottom to top, and side to side. Ahmad J. BaniShamsah

  4. What is involved in the communication process? • IdeaFirst, information exists in the mind of the sender. This can be a concept, idea, information, or feelings. • EncodesNext, a message is sent to a receiver in words or other symbols. • DecodingThe receiver then translates the words or symbols into a concept or information. Ahmad J. BaniShamsah

  5. Can The Same Message Different? • two processes will be received by the receiver: • Content is the actual words or symbols of the message which is known as language. • Context is the way the message is delivered and is known as Paralanguage - tone of voice, the look in the sender's eye's, body language, hand gestures, state of emotion (anger, fear, uncertainty, confidence, etc. Ahmad J. BaniShamsah

  6. How do you know it has been properly received? • two-way communication or feedback: • feedback will tell the sender that the receiver understood the message, its level of importance, and what must be done with it. • Communication is an exchange, not just a give, as all parties must participate to complete the information exchange Ahmad J. BaniShamsah

  7. Barriers to Communication Nothing is so simple that it cannot be misunderstood. - Jr. Teague Anything that prevents understanding = of the message is a barrier to communication • Culture, background, and bias • Noise, Environmental • Ourselves, Stress • Perception • Message Ahmad J. BaniShamsah

  8. few traits of active listeners: • Spends more time listening than talking. • Does not finish the sentence of others. • Does not answer questions with questions. • Are aware of biases. We all have them...we need to control them • Never daydreams or become preoccupied with their own thoughts when others talk. • Plans responses after the other person has finished speaking...NOT while they are speaking Ahmad J. BaniShamsah

  9. Cont’d • Provides feedback, but does not interrupt incessantly. • Analyzes by looking at all the relevant factors and asking open-ended questions. Walks the person through your analysis (summarize). • Keeps the conversation on what the speaker says...NOT on what interests them • akes brief notes. This forces them to concentrate on what is being said. Ahmad J. BaniShamsah

  10. Feedback • When you know something, say what you know. When you don't know something, say that you don't know. That is knowledge." - Kung Fu Tzu (Confucius) • The purpose of feedback is to change and alter messages so the intention of the original communicator is understood by the second communicator Ahmad J. BaniShamsah

  11. Carl Roger listed five main categories of feedback • Evaluative: Making a judgment about the worth, goodness, or appropriateness of the other person's statement. • Interpretive: Paraphrasing - attempting to explain what the other person's statement means. • Supportive: Attempting to assist or bolster the other communicator. • Probing: Attempting to gain additional information, continue the discussion, or clarify a point. • Understanding: Attempting to discover completely what the other communicator means by her statements. Ahmad J. BaniShamsah

  12. Nonverbal Behaviors of Communication • "Without knowing the force of words it is impossible to know men." - Confucius • To deliver the full impact of a message, use nonverbal behaviors to raise the channel of interpersonal communication: -Eye contact -Posture and body orientation - Facial Expressions -Vocal -Gestures -Proximity Ahmad J. BaniShamsah

  13. Speaking Hints • "Speak comfortable words!" - William Shakespeare • When speaking or trying to explain something, ask the listeners if they are following you. • Ensure the receiver has a chance to comment or ask questions. • Try to put yourself in the other person's shoes - Consider the feelings of the receiver. • Be clear about what you say. • Look at the receiver. • Make sure your words match your tone and body language (Nonverbal Behaviors). • Vary your tone and pace. • Do not be vague, but on the other hand, Do not complicate what you are saying with too much detail. • Do not ignore signs of confusion. Ahmad J. BaniShamsah

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