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Total Quality Management (TQM). Instructor Abdel Fatah Afifi. Total Quality Management. Competitiveness is often measured by quality, price, and delivery. It is often a misconception that quality costs extra money in terms of inputs.
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Total Quality Management(TQM) Instructor Abdel Fatah Afifi
Total Quality Management • Competitiveness is often measured by quality, price, and delivery. • It is often a misconception that quality costs extra money in terms of inputs. • The theory behind a total quality management (TQM) system is that, as quality improves, costs actually fall because of lower failure and appraisal costs and less waste. • TQM involves much more than assuring product or service quality; it is a system of dealing with quality at every stage of the production process, both internally and externally. • TQM is truly a system requiring the commitment of senior managers, effective leadership, and teamwork.
TQM system The TQM system requires that every part of the organization is integrated and must be able to work together.
TQM system The main elements of the system are: • •Teamwork • •Commitment • •Communication • •Organization • •Control and monitoring
TQM system Teamwork. This is central to many parts of the TQM system where workers have to feel they are part of an organization. In addition, teams of workers will often be brought together into problem-solving groups, quality circles, and quality improvement teams.
TQM system Commitment. To be successful, TQM needs to be truly organization-wide, and therefore commitment is required at the top from the chief executive as well as from the workforce. Middle management have an important role to play in not only grasping the concepts themselves but also explaining them to the people for whom they are responsible.
TQM system Communication. Poor communication can result in organizational problems, information being lost and gaps occurring in the system. A good flow of accurate information, instructions and feedback is vital in maintaining the cohesion needed by the system.
TQM system Organization. A cohesive system needs to be an organized one, with clear channels of responsibility and clearly defined reporting procedures. Quality-related errors can be quickly rectified if an efficient organizational structure is in place.
TQM system Control and monitoring. The TQM system will not remove the need to monitor processes and sample outputs, neither will it simply control itself. Many organizations use after-the-fact control, causing managers to take a reactive rather than proactive position. The TQM system needs a more anticipative style of control.
TQM approach • TQM is an approach aimed at improving the effectiveness and flexibility of business as a whole through the elimination of wasted effort as well as physical waste (i.e., improving the effectiveness of work so that results are achieved in less time and at less cost). • The buying process is very relevant to TQM. • If quality is priceless, then the TQM diamond is appropriate!
TQM benefits TQM appears to be a better integrative process. The benefits: • Focuses individuals’ roles on customers and constant improvement. • Develops teamwork and commitment and innovation as vehicles for employee ownership of improvement process. • Identifies and eliminates waste of resources and costs. • Provides a basis for management development and training focused on company values and the shift from policing to enable style.
