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Exploring Personal Information Managers and Exchange Solutions at UW-Madison

This document examines the integration of Personal Information Managers (PIM) such as email, calendars, and task lists within the UW-Madison framework. It highlights the types of PIM software available, including Groupwise and smartphone options, as well as the current state of Exchange deployment on campus. The report discusses the challenges faced in implementing a robust Exchange system, staffing needs, and alternative solutions for collaboration. Stakeholder engagement and feedback will guide future developments to enhance personal information management and collaboration.

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Exploring Personal Information Managers and Exchange Solutions at UW-Madison

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  1. Minimal ApproachExchange without Exchange Roger Hanson UW-Madison

  2. What is a PIM Notecard

  3. PIM? PDA

  4. PIM? Groupwise

  5. PIM Smartphone

  6. PIM Whiteboard

  7. PIM Planner

  8. Definition • A Personal information manager is a piece of application software that keeps track of personal information such as: • E-mails • Address books • Calendars • Task lists • Wish lists • Task scheduling (invitations etc) • Notices

  9. Issue at UW-Madison

  10. What is Exchange • Email • Calendar • Contacts/Address book • Public folders • IM? • Workflow

  11. Exchange at UW • 30+ Interviews • Most using as simple mail server • Only two departments with major deployment

  12. Why Not? • Hardware • Domain Controllers • Front End Servers • Process Servers • Testing • AVAS

  13. Why not? • Licenses • Windows Enterprise Servers • Software Assurance • External Connector • Tivoli • AVAS

  14. Why not? • Directory integration

  15. Why not? • Staffing • Approx 2.5 FTE

  16. Why not? • Misc. • Storage • Backups • Training • Consulting • Tools • Migration • Support (Help Desk, etc.)

  17. Other options • Notes • Groupwise • Zimbra • Scalix • OpenExchange • Etc.

  18. Collaboration without Exchange • Widespread use of campus mail system • Growing acceptance of calendar system • Cost to support multiple infrastructure

  19. How? • Sun E-Mail system • Oracle calendar -- Outlook connector • Xythos • Integrated with Outlook

  20. What’s next? • Survey • Focus groups • Engage customers - Business school, others.

  21. Other considerations • Changing usage patterns • Differing use by groups • Changing access methods

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