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KDE Customizations Overview for FY13: Insights and Trends from Kyocera Partner Conference

The KDE Customizations Overview for FY13 provides a comprehensive analysis of customization requests from Kyocera Support Centers. A total of 172 requests were made in FY13, highlighting trends such as a focus on firmware customization (43% of requests). Key insights include high involvement from the KDC and TCSD in handling these requests, with a 58% success rate reported. Notable issues raised include paper handling, fax server functionality, and support for alternative operating systems. This overview serves as a valuable resource for partners and teams attending the KDIS Partner Support Conference.

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KDE Customizations Overview for FY13: Insights and Trends from Kyocera Partner Conference

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  1. Customization list Shingo UENO, Development Support Manager, KDE

  2. KDE CUSTOMIZATIONS OVERVIEW FOR FY 13 • 172 Customizations requests by KDE SCs in FY 13 • Peek of 32 requests in October 2012 • 56 in last quarter (Jan13-Mar13) Origin of requests (For reference) "Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 2013 2

  3. KDE CUSTOMIZATIONS OVERVIEW FOR FY 13 • 172 Customizations requests by KDE SCs in FY 13 • Most requests had to be handledby KDC (88  50%) • Followed by TCSD(CSSD) (65  37%) • Others (Janus, MSE, etc) were involved 5 times (3%) Requests handled by: Result of requests • 58% successful done already • 18% still worked on "Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 2013

  4. KDE CUSTOMIZATIONS OVERVIEW FOR FY 13 • 172 Customizations requests by KDE SCs in FY 13 • FW customization is still mainrequest with 43% (74 requests) Purpose of requests: *) Requests taken care by CSSD "Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 2013 4

  5. CUSTOMIZATIONS -> VOICE OF CUSTOMER • In FY 13 some issues have been recorded multiple times • here some interesting examples: • Paper handling: Cassette switching and ignore paper size 7 requests • Fax server and international Fax number entries 4 requests • G-Arp implementation 3 requests • Alternative OS support (Linux, Citrix) 3 requests • Scan file size 2 requests • Scan to DFS 2 requests • Port blocking 3 requests • Print from custom box with preset of finishing options 2 requests • These 26 requests clearly mark limitations, weaknesses of our products • We asked / will ask KDC to implement as standard solution "Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 2013 5

  6. Thank you very much. "Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 2013 6

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