Trust, Collaboration, e-learning, & Organisational Transformation Edinburgh February 11 th 2003

1. Trust, Collaboration,e-learning, & Organisational Transformation EdinburghFebruary 11th 2003 Jon Mason Paul Lefrere jmason@educationau.edu.au p.lefrere@open.ac.uk

2. Overview Three Models • Relationship between data, information, & knowledge and learning, education & training • Trust as a common & central component to activities & outputs of developing e-learning infrastructure • Seven facets of knowing One Schema • Scoping interoperability

3. Slide 3 • Argument: • Trust & Collaboration two sides of one coin – • … organising principles of knowledge economies • Assumptions & Observations: • E-learning industry only beginning • Convergence of KM & e-learning practices • Data, information, knowledge all intermeshed • Learning, Education, and Training best modeled as complex adaptive systems

4. A few words on Trust • Fundamental choice • Culture of Trust versus Culture of Suspicion: Value • Many cultural aspects • Hi-trust & Lo-trust societies (Fukuyama) • Organisational culture • Rarely a single factor (except in betrayal) • Trust is given, not conscripted • An enabler in sense-making • Performance • Teams & Teaming • Transactional costs • Trusted technologies are the winners

5. A few words on Collaboration • Not a virtue in itself • Al Q’aeda • Internet architecture & culture • Networks, networks, networks (Castells) • Information & Communications Technologies • Communities of Practice • Goal oriented • Fundamental tool for learning • Individuals still count!

6. A few words on Collaboration “The story of the creation and development of the Internet is one of an extraordinary human adventure. It highlights people’s capacity to transcend institutional goals, overcome bureaucratic barriers, and subvert established values in the process of ushering in a new world. It also lends support to the view that cooperation and freedom of information may be more conducive to innovation than competition and proprietary rights.” Manuel Castells

7. A few words on Learning “learning is the engine of practice, and practice is the history of that learning.” Etienne Wenger

8. verbs nouns Knowledge Communities of practice Context & Application Know Learn Meaning Information Reflect Organisations Sense-making Communicate Application Meaning Individuals Data context Complex Adaptive Systems Recursive Cycles

9. How What Who Why Where If When Knowledge Management Perspectives Know

10. TRUST Consensus Building Knowledge Sharing Collaborative Activities Outputs Technologies that Work Standards & Protocols

11. Interoperability PoliticalAgreeing to common goals & ground rules for achieving mutual benefit Jurisdictional Mapping legal, regional interests SemanticAchieving common understanding, common meanings (eg Dublin Core) CulturalCommunities of Practice, workflow SyntacticSharing grammars, templates, … TechnicalSystems exchanging data & services

12. Questions?

13. Transforming E-Knowledge Donald Norris, Jon Mason, Paul Lefrere www.transformingeknowledge.info