1. Reading Body Language Non verbal communication, or body language

2. “First Impressions” • “A picture is worth a thousand words.” The picture “you” create will have great influence. Most impressions are formed within the first 7 seconds of meeting someone. Early judgment is based strictly on appearance. Furthermore, studies reveal that employers consistently ask the question, “does the individual look right for the job?”

3. “Psychology Today” • 7% is conveyed by words • 38% by vocal tones • 55% by facial and body expression Reading body language is an important skill!

4. First Impressions Positive gestures create impressions.

5. “Acceptance” • Hand to chest • Open arms and hands • Touching gestures • Moving closer, one to another • Preening

6. “Confidence” • Steepling • Hand behind back authority position • Back stiffened • Hands in coat pockets with thumbs out • Hands on lapels of coat

7. “Expectancy” • Rubbing palms • Jingling money openly • Crossed fingers • Moving closer

8. Cooperation, readiness, openness • Open hands • Hands on hips • Sitting on edge of chair • Arms spread, gripping edge of table or desk • Moving closer • Hand to face gestures

9. “Evaluation” • Head tilted • Stroking chin • Peering over glasses • Taking glasses off and, and cleaning • Putting eye glass ear piece in mouth • Getting up from table and walking around • Putting hand to bridge of nose

10. “Reassurance” • Touching • Chewing pen or pencil • Rubbing over thumb • Hands in pockets

11. Key Factors/Favorable First Impressions

12. “Your Appearance” • Good personal hygiene • Tasteful clothing • Clean, sharp, and ironed • Coordinated • Limited accessories

13. “Eye Contact” • Steady • Relaxed • About 5 seconds

14. “Your Smile” • Relaxed and sincere • Slightly open • Use all facial muscles

15. “Eyes” • Communicate more than any other part of the human anatomy. Staring or gazing can create pressure and tension. Maintained eye contact can show if a person is trustworthy, sincere or caring.

16. “Your handshake” • Dry • Firm • Maintain eye contact

17. “What to Avoid” • Playing with your hair • Crossing your arms • Fidgeting, foot tapping • Touching your face

18. “The Secret Language of Success” David Lewis, author and psychologist

19. It only takes a few seconds to make lasting first impressions.

20. “Manage your impression” • Practice good posture • Shape up • Demonstrate self-control • Banish negative thoughts • Be conscious of your body language (look alert, interested, pleasant)

21. Non-Verbal Behavior Let’s observe…… What “impression” do you formulate?

22. A brisk, erect walk?

23. The answer? Confidence!

24. Sitting with legs crossed, foot kicking slightly?

25. The answer? Boredom!

26. Arms crossed on chest?

27. The answer? Defensiveness

28. Walking with hands in pockets, shoulders hunched

29. The answer? Dejection

30. Touching, slightly rubbing nose?

31. The answer? Rejection, doubt, lying

32. Hands clasped behind back?

33. The answer? Anger, frustration, apprehension

34. Rubbing hands? The answer…… Anticipation

35. Sitting with hands clasped behind head?

36. The answer? Confidence, superiority

37. Tapping or drumming fingers?

38. The answer? Impatience

39. Tilted head?

40. The answer? Interest!

41. Social Skills • Work on vocal cues, space, and gestures. When you interact socially you develop listening and observation skills. • This is a great opportunity to practice “first impressions” and good body language.

42. If you want to win someone over a good rule of thumb is to mirror his or her body language.

43. Communication Begins with a First Impression

44. Every relationship whether personal or business starts with a first impression. Remember, the right body language and conversation takes just seconds to set the stage for a winning impression.

45. What do YOU see? Dogs communicate with nearly every part of their bodies.Can you read these dogs' body language? Look at eyes, ears, lips, posture, etc.