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ASTWG Organizational Meeting May 14, 2001 Customer Satisfaction Final Analysis

ASTWG Organizational Meeting May 14, 2001 Customer Satisfaction Final Analysis. Prepared By: Jean Matkovich Customer Assurance & Analysis May 21, 2001. Agenda. Executive Summary Methodology Question Responses. Executive Summary. Attendance: 121 Membership: 57 (7 subgroups with10 -25)

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ASTWG Organizational Meeting May 14, 2001 Customer Satisfaction Final Analysis

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  1. ASTWG Organizational MeetingMay 14, 2001Customer SatisfactionFinal Analysis Prepared By: Jean Matkovich Customer Assurance & Analysis May 21, 2001

  2. Agenda • Executive Summary • Methodology • Question Responses

  3. Executive Summary • Attendance: 121 • Membership: 57 (7 subgroups with10 -25) • Survey Responses: 56 • Working Group Meeting • 88% Satisfied • 3% Dissatisfied • Recommendation to Continue • 90% Strongly Agree or Agree • 0% Strongly Disagree or Disagree

  4. Methodology • Survey administered with Membership form at the end of the day

  5. Overall Question Responses 1 Very Dissatisfied 5 Very Satisfied 2 Dissatisfied 3 Neutral 4 Satisfied Mean Satisfaction

  6. Comment Data

  7. Comment Data

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