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Enhance Calgary’s ServiceNow Platform: New Features and Data Certification Updates

Discover the latest enhancements in Calgary's ServiceNow, focusing on the new Data Certification application, which includes automatic verification schedules for incoming data accuracy. The updates also introduce automation enhancements, web service import sets for seamless data transformation, and improved field creation processes. Key features like encryption support for sensitive fields and cloud provisioning capabilities streamline the management of virtual machines, making overall infrastructure governance more efficient. Stay connected with the latest changes and ensure data integrity throughout.

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Enhance Calgary’s ServiceNow Platform: New Features and Data Certification Updates

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Presentation Transcript

  1. Calgary Enhancement Mariliza

  2. Agenda • Application • Data Certification • Expense Line • Development, Email & Integrations Enhancements • Schema Map • Web Service Import Sets • Platform Enhancements • Comparing Field Values • Fields • Encryption Support • Automation Enhancements • Cloud Provision • Data Collected by Discovery

  3. Dictionary • Plugin activation is needed • Automatic for all instances • Automatic for new instances for new

  4. Data Certification • A Data Verification. Information coming to the CMDB from Discovery needs to be checked for accuracy. A schedule is automatic created with list of data to be verified by individuals.

  5. Expense Line for new It is tracing costs and represent a point-in-time expense incurred. NEW

  6. Schema Map Instead of this….

  7. We will have this!

  8. Web Service Import Sets • It provides a web service interface to import set tables. • This type of web service will transform the incoming data synchronously based on the associated transform maps by default.

  9. Comparing Field Values • New operators for filtering: • is same • is different • is less than • is more than NEW

  10. Introdution to Fields Enhancements: • When creating a new field, administrators can now select these types directly, without converting an existing field: • Document ID • Percent complete • Workflow • The list of available field types is streamlined and relabelled for clarity. • A new property counts the number of additional characters allowed in multi-line text fields while users are typing in the field.

  11. Encryption Support • Encryption can “hide” fields and values depending on roles. Enhancements: • A new business rule automatically encrypts the value of any system property with the type password or password2.

  12. Cloud Provisioning for Runbook The ServiceNow Cloud Provisioning application facilitates the provisioning and management of virtual machines (VM) within a company's infrastructure. Cloud provisioning delivers the key benefits of private (VMware) and public (Amazon EC2) virtual machine management in a single application that is fully integrated with ServiceNow. It offers the following capabilities: • Abstraction of virtualization systems • Reuse of virtual machine configurations • Improved service cataloginterface • Role-based access • Dedicated service portals • Controlled lease duration • Automatic cost adjustment • Fully integrated with the ServiceNowplatform NEW

  13. How it works

  14. Data Collected by Discovery Enhancements: • MSSQL: • Probe Changes: Two existing probes were reconfigured. • New requirements: New requirements were added for the MID Server host and target computers. • Data: New data is discovered for MSSQL • Windows: The following data collected on Windows is new:

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