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Introduction to

Introduction to. MS3305 New Media Theory/Practice: User Experience Design MODULE LEADER: TONY SAMPSON Room EB1.31 Email: t.d.sampson@uel.ac.uk Office Hours: By email appointment. Module Info. Where are we? MS 3305 – NEW MEDIA THEORY-PRACTICE: USER EXPERIENCE DESIGN

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Introduction to

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  1. Introduction to MS3305 New Media Theory/Practice: User Experience Design MODULE LEADER: TONY SAMPSON Room EB1.31 Email: t.d.sampson@uel.ac.uk Office Hours: By email appointment

  2. Module Info Where are we? • MS 3305 – NEW MEDIA THEORY-PRACTICE: USER EXPERIENCE DESIGN • Tuesday Lecture 11.00 – 12.00EB.3.17 • Seminar in 12.00 – 2.00 WB.2.05 • User testing can be booked in the emotionUX lab in the MPS • http://ms3305.blogspot.com/ • Lecture notes • http://homepages.uel.ac.uk/T.D.Sampson/DocLand/MS3305/MS3305.htm • Full module guide

  3. Orientation The first lecture will map out the module with the subsequent seminar providing an opportunity to discuss what you can expect to get out of it, and what you need to put in. First lecture introduces a module debate

  4. Aims of the module • Main aim(s) of the module: • To explore ideas, debates and theories in the field of new media relating to media consumption, attention, emotion and cognition, memory, the “user”, usability, user experience design, HCI and neuromarketing. • To integrate theoretical ideas and research focused practice • To investigate the relationship between theory and practice in the new media field in general and in the context of user experience specifically

  5. Main topics of study • Concepts of new media theory and their relation to research and practice • Theoretical approaches to new media, including media consumption, labour, attention, emotion and cognition, memory, the “user”, usability, user experience design, HCI and neuromarketing. • Practical approaches to prototyping, testing and other user centred research methods. • The social and cultural power relations implicated in new media consumer/producer relations

  6. You are required to submit two pieces of course work. These course works are separate but related. Together they account for all available marks. CW1 Illustrated Essay of 1,500 words - with a minimum of 5 good quality printed colour images(50%) Choose one title from five titles CW2 Media/Multimedia Prototype (50%) To accompany a major project Assessment

  7. Illustrated Essay (50%) choose 1 from the 4 listed below • Apply Crary’s concept of the attentive subject to current marketing attempts to draw attention to products and brands? In your discussion refer to the techniques and theories used in neuromarketing. • Referring to Harrison et al’s Three Paradigm of HCI, and other relevant sources, discuss the continuities and discontinuities between all three paradigms. In your discussion consider what we have called the politics of HCI, particularly the relation HCI has with, for example, capitalism and work. • Use Norman’s model of experience processing to explain how consumers become emotionally and affectively connected to the brands and products they consume? Refer to an example, like Apple, to support and illustrate your discussion. • Affect and emotions are increasingly understood to influence cognitive processes such as decision making and memory. Discuss how the relations between affect, feeling, emotion and cognition is grasped and how it relates to consumption. Refer to a good mixture of theories, for example, from psychology, neuroscience, design, and cultural theory. • All written essays to use images to illustrate and support your analysis. This must be included in the layout of the printed essay.

  8. CW2 Media/Multimedia Prototype (50%) • You are asked to produce a “paper” prototype that can be used in the design of a larger project (MS2306/MS3308?). • The prototype must: • Adhere to methods introduced in the seminar sessions (or justify other methods) • Be logical and conform to stages of UXD design (user analysis, design concepts and implementation) • Include evidence of user testing • Demonstrate iterative modifications based on documented user tests • Engage in a creative way with the theoretical ideas discussed in the module (i.e. feature elements of criticality built into the design). The submission will take the form of (a) a slide presentation providing supporting evidence of the above, and (b) an actual paper prototype.

  9. CW1: Illustrated Essay of 1,500 words (50%) Final Deadline:Submit ONE hardcopy of CW1 to the Student Enquiries Desk Deadline: before 4pm Tues April 22nd CW2: Media/Multimedia Prototype (50%) Draft Deadline 1: Email plan for CW2 presentation to the module leader Deadline 1: End of day April 22nd Final Deadline 2:Submit ONE copy of CW2 presentation to the Student Enquiries Desk! Deadline 2: before 4pm Tuesday May 13th Deadlines

  10. Lectures The theoretical frameworks Debate Prototyping/Three Paradigms HCI focus on attention Attentive subjects (2 weeks) Recap on Affect Persuasion User experience design/economy After student vacation focus on coursework Seminars The practical work Stages Methods Demonstrations Presentations Week-by-Week

  11. Week-by-Week • Week One: Today 4th Feb 2013 • Introducing Assessments and Context • Lecture and Seminar: The Module Debate • The Politics of User Testing • Reading Tony’s CTheory Paper

  12. Week-by-Week • Lecture Series and Seminars begins • Week Two 11th Feb • Lecture: The Politics of HCI: Human Machine Coupling and the Prototype(continuing from MS2306) • Seminar: The Stages of User Testing

  13. Week-by-Week • Week Three 18th Feb • Lecture - The Attentive User • HCI and Approaches to User Testing – Focus on Cognitive Framework - HCI by Jenny Preece et al • Seminar: Scoping the Prototype Project • Learning from Users

  14. Week-by-Week • Week Four 25th Feb • Lecture - Crary’s Cultural History of Attention: The Attentive Subject • Seminar: Scoping the Prototype Project • Looking at Users

  15. Week-by-Week • Week Five March 4th • Lecture - Crary’s Cultural History of Attention: Pathologies of Inattention, Freewill and Media Hypnosis • Seminar: Scoping the Prototype Project • Asking Users

  16. Week-by-Week • Week SixMarch 11th • Lecture - Recapping Affect and Looking at Persuasion (advancing from MS2306) • Seminar: Scoping the Prototype Project • Users Trying Out Experiences

  17. Week-by-Week • Week Seven March 18th • Lecture - The User Experience Economy • Seminar: Focus on approach to prototype – what methods have you used and why? (Tony and Mary) • Group discussion • What to include in the essay? • What to include in the presentation plan?

  18. Week-by-Week • Focus shifts to Assessments and Presentations • Week Eight March 25th • Entire session dedicated to essay development (pre booked tutorials with Tony) • Groups to visit emotionUX lab to use kit (Mary)

  19. Week-by-Week • Week Nine April 1st • Entire session dedicated to essay development (pre booked tutorials with Tony) • Groups to visit emotionUX lab to use kit (Mary)

  20. Week-by-Week • Vacation (week starting April 7th and week starting April 14th)

  21. Week-by-Week • Week Ten April 22nd • CW1 Illustrated Essay Deadline • Office drop in session (Mary and Tony) • CW2 Draft Prototype Deadline (plan for presentation to be emailed to Tony before end of day)

  22. Week-by-Week • Week Eleven April 29th • Demonstration of Prototype Assessments

  23. Week-by-Week • Week Twelve May 6th • Demonstration of Prototype Assessments • Week ThirteenMay 13th • Review And Evaluation • CW2 Final Prototype hand in deadline • New Media Student Show (15th and 16th May)

  24. Key readings for the essay • Harrison, S. Tatar D, and Sengers, P (2007) “The Three Paradigms of HCI,” Proceedings of CHI, San Jose, CA,. Archived at: http://people.cs.vt.edu/~srh/Downloads/TheThreeParadigmsofHCI.pdf (accessed 5th April, 2011). • Chapter one of Crary, J Suspensions of Perception: attention, spectacle, and modern culture. The MIT Press, Cambridge, MA, 1999 • Picard R W (1999) “Affective Computing for HCI”. Proceedings of HCI International (the 8th International Conference on Human-Computer Interaction) on Human-Computer Interaction: Ergonomics and User Interfaces, Volume I - Volume I 829 - 833   - http://affect.media.mit.edu/pdfs/99.picard-hci.pdf • Chapter one of Thrift, N. Non-Representational Theory: Space, Politics, Affect. London and New York, Routledge, 2008 • See online journal version: http://nigelthrift.files.wordpress.com/2008/02/reinventing.pdf • Various chapters in Preece, J., Rogers, Y., Sharp, H., Benyon, D., Holland, S. & Carey, T. Human-Computer Interaction. Wokingham, UK: Addison-Wesley, 1994 • Norman, D. Emotional design: Why we love (or hate) everyday things New York: Basic Books, 2004 • See online version of chapter one: http://www.jnd.org/dn.mss/CH01.pdf • Prologue - http://www.jnd.org/dn.mss/CH00_Prolog.pdf • Epilogue - http://www.jnd.org/dn.mss/CH-Epilog.pdf • Sampson T. D. (2011) “Contagion Theory Beyond the Microbe” Special Issue: In the Name of Security, Theory Beyond the Codes, Ctheory Journal (Archived here: http://www.ctheory.net/articles.aspx?id=675) • McCarthy and Wright (2004), Technology as Experience, MIT Press, see chapter one “Living with Technology.” http://mitpress.mit.edu/sites/default/files/titles/content/9780262633550_sch_0001.pdf Additional reading: Brennan, T. The Transmission of Affect, Ithaca & London: Cornell University Press, 2004 Key reading for prototyping • See chapter ten in Moggridge, B. Designing Interactions. Cambridge, MA: The MIT Press, 2007 • Norman, D. The Design of Everyday Things. New York: Basic Books, 1988 Journals and Website Resources • Media and Culture Journal “Affect” 8/6 2005 • http://journal.media-culture.org.au/0512/ Look at Eric Shouse’s article. • Brun, A “Some Exploratory Notes on Produsers and Produsage”, snurb.info, http://snurb.info/index.php?q=node/329, accessed May 10, 2006 There is a number usability resources that you should make use of: • http://www.usabilitynet.org • www.useit.com/

  25. Producer/Consumer Relations in the Age of Networks

  26. Producer/Consumer Relations in the Age of Networksor The Politics (criticality) of User Testing Tony D. Sampson Presentation for MeCCSA Conference: National Media Museum Bradford Jan 09

  27. Broadly – to think critically about the role of the “user” and user experience design. To follow up on various approaches to understand the role of design (UCD and UX) in developing relations between humans, and machines, and producers and consumers Specifically – look at eyetracking as a new technique in user testing What was the presentation about?

  28. Video Examples of Eye Tracking Software Look at first two http://uk.youtube.com/watch?v=lo_a2cfBUGc&feature=related http://www.youtube.com/watch?v=AEa8sFFU4a8&feature=related http://uk.youtube.com/watch?v=PW4WrUeSoAY&feature=related http://uk.youtube.com/watch?v=xKdOMgu0C5Q&NR=1 http://uk.youtube.com/watch?v=sVXjMXnU56E&feature=related http://uk.youtube.com/watch?v=bZOVcmwHZZk&feature=related Eye tracking in user testing – measurement of attention and spontaneous and unconscious attraction of the user

  29. New Media Research New Media education as a convergence of humanities and engineering (see The New Media Reader - MIT Press) • Software engineering = focus on how to make things work • Early focus on ergonomic relation between human and machine • Social factors, HCI and cognitive psychology • User experience (affect, emotions at MIT) • Media theory tradition in humanities = critical exploration of social power relations in the new media = what are things all about Practical concern: MS3305 • How to make two cultures coherently fit each other

  30. UCD/UX: Literature Literature Review… • Mainly written by usability experts, design gurus & industrial consultants • How user testing can improve the design of products • Treats user as a consumer – customer experience • Academic framework: HCI – hybrid of cognitive psychology, sociology and industrial design • Interdisciplinary - How to focus the attention of the user on products

  31. Critical Intervention • Usability celebrates itself… • Decidedly uncritical ‘Nobody is ever against usability’Donald A. Norman Emotional Design New York: Basic Books 2004 p. 39

  32. The User/Producer Debate • User/Programmer = Consumer/Produce (Galloway and Thacker, 2007) The tragedy of interactive software • User passive experience • Programmer “executes” the user User Generated Content (Web 2.0) • Social factory producing consumer subjectivities See Immaterial Labour 2.0 Coté and Pybus, 2007 http://www.ephemeraweb.org/journal/7-1/7-1cote-pybus.pdf

  33. The User “…the consumer becomes producer as the public become participant role player” McLuhan and Nevitt. Take Today: The Executive as Dropout. Ontario: Longman Canada, 1972 p. 4

  34. The User Toffler’s ‘prosumer’ economics”Alvin Toffler, 1971, Future Shock, Pan, London. See also Toffler, A. The Third Wave. London, Glasgow, Sydney, Auckland. Toronto, Johannesburg: William Collins, 1980 p. 27

  35. The Produser(see Bruns 2006) Bruns (2006) Towards Produsage: Futures for User-Led Content Production. In Sudweeks, Fay and Hrachovec, Herbert and Ess, Charles, Eds. Proceedings Cultural Attitudes towards Communication and Technology 2006, pages pp. 275-284, Tartu, Estonia. http://eprints.qut.edu.au/4863/1/4863_1.pdf

  36. The User-Producer Debate (see Bruns 2006) • Commercial sectors promotion of user participation in media production(Bruns, 2006) • Harnessing the Hive • Herz, J.C.: 2005, Harnessing the hive, In J. Hartley (ed.), Creative Industries, Blackwell, Malden, Mass., pp. 327-41. • Customer-madeTrendwatching.com, 2005a: Customer-made, available at http://www.trendwatching.com/trends/CUSTOMER-MADE.htm • How users can make and customize products • Role of user in production process • Captured in the electronics company Philips’ identification of Lead Users: • ‘those consumers that face the needs that will be general in the marketplace, but face them months or years ahead of the rest of the marketplace’ • Co-creation

  37. New Economy

  38. Critical Approach • Critique of the managerial aims of HCI to focus user attention and memory on software products (control of cognitive consumption) • Critique the move to capture the affective and emotional landscapes of users (control of noncognitive consumption) • Critique the role of experience research in establishing relations between consumers, products and brands

  39. Goals of UsabilityFocusing User Attention ‘If we know that people are distracted, often involuntarily, how is it possible to get their attention again without allowing them to miss the “window of opportunity”’ (Preece et al p. 101)

  40. Crary’s Thesis on AttentionAs a way of rethinking attention • Capitalist production and management of… • ‘The attentive subject’ • ‘through the… control of external procedures of stimulation as well as a wide-ranging technology of “attraction”’ (Crary p. 25)

  41. ‘The attentive subject’ • Traces the ‘disciplinary goals’ of communication products • Implicit enforcement of attentiveness • Modes of fixation • Sedentary lifestyles • Production of docile bodies always linked to intensified patterns of consumption

  42. Technology of “attraction”’ • Eye tracking produces attentive subjects

  43. Crary’s Sinister Turn • Attention posed as normative and implicitly natural function • Its impairment disrupts social cohesion • Inattention and distraction are pathologized • Inattention characterized by impulsiveness, short attention span, low frustration tolerance, distractibility, aggressiveness and… linked to feeling of underachievement(Crary pp. 35-36)

  44. Emotional Design 2. Shift toward the capture of affective and emotional landscapes of users

  45. Emotional Design • Not just the measurement of behavioral use and reflection, but user testing of spontaneous and unconscious responses to products • Norman’s addition of the visceral level of user interaction • The ‘affective processing’ of the user • The ‘automatic, prewired layer of human interaction’(Norman pp. 22-23)

  46. Emotional Designusers as consumers • Emotional design occurs ‘in the world of products…’ • ‘Brands are all about emotions’ • They ‘draw the consumer towards the product’ • Emotional branding is about building relationships with users… (Norman pp. 59-60)

  47. 3. The role of experience design in establishing [affective] relations between consumers, products and brands

  48. New Media Producer/Consumer RelationNigel Thrift (2008) • Producers of commodities and brands establish passionate, affective relationship with consumers (p. 245). • The corporate exploitation of noncognitive and pre-discursive realm of the user

  49. Corporations are in the business of making ‘hormonal splashes through increasing contact with consumers' Attempts to manipulate the emotional mood of consumers To affect the consumer’s senses Thrift Consumer arousal

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