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COOP Is Not A Place

This document outlines essential elements of the Continuity of Operations (COOP) planning process utilized by FEMA. It emphasizes the flexibility and scalability of continuity functions, the importance of prioritizing essential activities, and the need for preparedness based on lessons learned from past hurricanes. The report discusses the necessary decision-making processes for activating COOP plans and highlights employee readiness, effective communication, and devolution as critical components for success. Agencies are encouraged to improve COOP awareness and integrate detailed checklists for various events.

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COOP Is Not A Place

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  1. COOP Is Not A Place November 14, 2013 For Official Use Only

  2. COOP is Not a Place • Continuity is scalable and flexible • Functions may be reprioritized depending on the situation • Continuity is performing FEMA HQ Mission Essential Functions (MEFs) and Essential Support Activities (ESAs) • MEFs can be performed from any place (primary, alternate, telework, or other location)

  3. What Does it Look Like? • Who: One size does not fit all • What: Essential functions, but do you need them all? • Where: Think multiple locations • When: Sooner than you think • Why: You can’t afford not to

  4. How Does it Work at FEMA? • FEMA Senior Leadership Group – Continuity uses a Decision Tree to determine activation of the Continuity Plan • Decisions determining activation: • Can we perform Essential Functions? • Do we need to perform all Essential Functions? • Who do we need to perform those Essential Functions? • Can we stay in the NCR? • What do we tell ERG and non-ERG personnel?

  5. Lessons Learned • Hurricane Andrew - August 1992 • National Hurricane Center • Burger King • Derecho - June 2012 • NoVa Local Emergency Services • Hurricane Isaac - August 2012 • National Finance Center

  6. Hurricane Sandy Continuity Hotwash • Readiness and Preparedness • Did your agency hold a senior leadership meeting to discuss agency COOP actions? 71% Yes • Was adequate COOP guidance given to your employees prior to the event? 78% Yes • Trends/Strengths/Weaknesses + Regular review of COOP plans, procedures and processes; COOP exercises - Lack of a COOP mindset; COOP programs lacked funding; focus on operations • Lessons Learned • Need detailed checklists and decision matrices for notice and no notice events • Employee readiness, including telework needs improvement • Increase continuity awareness across organization

  7. Hurricane Sandy Continuity Hotwash • Activation: • Did your agency activate it’s COOP Plan? 32 Before , 11 During, 8 After • Did your agency activate its Devolution Plan? 10% Yes • Were you able to successfully contact ERG and Non-ERG members to inform them of a COOP or Devolution activation or an alternate work schedule? 55% Yes • Trends/Strengths/Weaknesses + Employee Resourcefulness; Alert/Notification; Devolution for those who activated - Reluctance to use Devolution as an option; COOP locations too close; incident impact on employees not fully considered in plans • Lessons Learned: • Better transportation plan required to/from COOP site • Better ERG support at COOP site • Greater emphasis on Devolution as an option • ERG communication needs improvement

  8. Questions? COOP Is Not A Place For Official Use Only

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