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Western Michigan University Facilities Management

Western Michigan University Facilities Management. Personal Digital Assistant. August, 2010. Overview. Maintenance Services Aspects Of The Personal Digital Assistant System What Did We Want To Achieve What Items Did We Include Paperless Implementation. What did we want to achieve.

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Western Michigan University Facilities Management

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  1. Western Michigan UniversityFacilities Management Personal Digital Assistant August, 2010

  2. Overview • Maintenance Services • Aspects Of The Personal Digital Assistant System • What Did We Want To Achieve • What Items Did We Include • Paperless Implementation

  3. What did we want to achieve

  4. Improve the work order process Technician Enters Comments On Work Orders and Fills Out Time Sheets Service Center Enters Exact Same Information What did we want to achieve

  5. Accuracy Of Information Between trades & Service Center Loss of paperwork Real-Time Data Information of work order is updating several times a day No lag time between completed work orders and Service Center entering information What did we want to achieve

  6. What were our requirements • Defined Requirements • Wireless • Bar coding • Durability • Time clock capability • PM task procedures • Technician’s comments • User-friendly • Researched Hardware & Software • Compatible with our CMMS TMA (The Maintenance Authority)

  7. Purchase Hardware & Support Equipment Personal Digital Assistant Implementation

  8. 3 Trade 1 Supervisor Zone Supervisor 4 Trades 1 Supervisor Zone Supervisor 4 Trades 1 Supervisor Zone Supervisor 4 Trades 1 Supervisor 4-6 Trades 6 Trades 6 Trades 6 Trades 4-6 Trades Personal Digital Assistant Implementation 1 Month 1 Month • Created A Systematic Training Program Gradually Across the Organization • 2-day training – classroom / field per phase

  9. Methods of receiving requests CampusCommunity Phone Web Email

  10. Customer Interface Student/Faculty/Staff Request

  11. Customer Interface Student/Faculty/Staff Request Web Request

  12. Customer Interface Student/Faculty/Staff Request Web Request Email Response

  13. Service Center Interface Service Center Receives Web Requests

  14. Service Center Interface Service Center Receives Web Requests Coverts Request To Work Order

  15. Service Center Interface Service Center Receives Web Requests Coverts Request To Work Order Email Response

  16. Service Center Interface Service Center Receives Web Requests OR Accepted REJECTED Coverts Request To Work Order Email Response

  17. Transferring Data Electronically Service Center

  18. Transferring Data Electronically Zone Supervisor Service Center

  19. Transferring Data Electronically Zone Supervisor Service Center TMA Scheduler

  20. Transferring Data Electronically Zone Supervisor Service Center Field Technician TMA Scheduler

  21. Service Call/Do It Now Reads request Performs tasks Completes technician comments Post labor tasks Preventative Maintenance Reads PM procedure Performs task/ “checklist” Completes technician comments Post labor hours Types of Work Orders

  22. Track labor hours Buy materials Locate and verify utility shut offs Additional Features

  23. Trade Completes Work Order and “hot syncs” Requester Receives Email Customer Survey Closing Out Work Orders

  24. PDA Returned to Docking Station Supervisor Review and Analyze Closed Work Orders Daily At the End of the Work Shift

  25. Thank You Questions?

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