Chapter 4 Listening

1. Chapter 4Listening Succeeding as a receiver

2. Listening is the "receiving" part of communication. • A skill that requires conscious hearing • We don't do it well • 25% of what we hear is remembered

3. What is the cost of poor listening? • If each American prevented just one $10 mistake it would save… Over $1 Billion

4. Rate Gap Between Speaking and Listening • Listening spare time • We speak 120 to 180 words per minute • But we hear and process must faster

5. How we hear and process • Hear 50 words • Tune In and Think • Hear Next 60 Words • Tune Out and Mind Wanders • Hear Next 70 Words • Tune Back In and Think

6. What are the 4 Ways to Listen? • Appreciative Listening • Most basic -- music, nature, etc. • Discriminative • Single out sounds from a noisy environment • Empathetic Listening • Acting as a sounding board -- hear to offer solutions • Critical Listening • Evaluate if what you hear has value

7. Why is listening difficult? • PROBLEM - Tune out dull topics - MEGO (my eyes glaze over) • PROBLEM - Fake attention • PROBLEM - Yield to distractions • PROBLEM - Criticize delivery or physical appearance

8. Why is listening difficult? 5.PROBLEM - Jump to conclusions 6. PROBLEM - Overreact to emotional words 7. PROBLEM - Interrupt - quit listening when we speak

9. Filters to Listening • These will distort listening Experience Biases Emotions Family PhysicalCondition Age Morals Religion Attitude

10. Listening in Speeches • xplore–think ahead • nalyze message • eview–think about what has been said • earch–look for hidden messages E A R S

11. Listening in Conversations • Show you are listening • Eloquent Grunts • Door Openers - "Go on", "Really?", "Oh?"

12. Listening in the Workplace

13. Being Introduced and Introducing Others • How to remember names: • Repeat the name 2 or 3 times in your first conversation. • Relate the person's name to something familiar. • Develop a determination to remember.

14. Professional Procedure • Seniority counts younger older Introduce older to younger Then Turn the Tables

15. Introduction Steps • Make eye contact • Extend your hand • Make a brief comment that includes the name • "A pleasure to meet you, Mr. Smith"

16. Accepting Criticism • Don't tune out criticism • Be coachable • Overcome obstacles to criticism • Put yourself in their shoes. • Know that employers, teachers, coaches want to correct, not criticize.

17. Ask for Explanations • Get additional information • Would you say that again?", • "Excuse me, could you be more specific?” • Paraphrase for understanding • Be sure you are actively participating Communication is a two-way street

18. Put it Down on Paper • Memory alone can't guarantee understanding key points • How to take notes • Be prepared • Get it down • Don't write everything

19. Recalling the Facts • How does listening differ from hearing? • What is the cost to America of poor listening? • What happens because we speak at a different rate than we listen? • How do we combat this? • What are the four types of listening? • What are the 7 deadly habits of poor listening? • What in a speech can help listening? • What can listeners do to help the speaker? • What can you do to aid memory? Looking Back on Page 108

20. passive listening active listening appreciative listening discriminative listening empathetic listening critical listening filter testimonial false comparison jump on the bandwagon stack the deck name calling door opener paraphrase summarize Vocabulary Speech terms on Page 85