Comprehensive Guide to CAS Information Technology Services for New Employees at UNT

1. Computers and Computing Tim Christian tim@unt.edu Assistant Dean for Information Technology Services

2. Some Dean Direct Reports: CAS New Employee Orientation

3. CAS Information Technology Services CAS Information Technology Services (ITS) deploys and maintains about 25% of all campus computers in 20 campus buildings for 41% of the University’s faculty. We process almost 20,000 employee helpdesk phone calls per year (40% more than the University’s main helpdesk). CAS New Employee Orientation

4. Student Computing Manager: James Strawn (jstrawn@unt.edu or x4308) • Helps design, acquire, and manage your university, college, departmental, and computer labs/classrooms and other IT systems. For example: • 200 Windows and Macintosh computers in 4 general access computer labs. • 600 Windows and Macintosh computers in 10 departmental specialized computer labs. • 70 Windows computers in 2 dedicated instructional computer labs. • Provides UNT community kiosks in 3 buildings CAS New Employee Orientation

5. Employee Computing Manager: Lorenzo Robles (robles@unt.edu or x4498) • Provides helpdesk(a.k.a., “x4498”) services to update and repair your computers. • Provides secure, highly available/reliable local and remote file access for ~3,000 Windows, MacOS, and Linux systems and you. • Manages computers in your area. • Licenses software (about 300 titles) for you. • Manages your CAS electronic mail accounts and resources. • Writes software for you. • Designs and hosts your web sites. • Works with you to provide and/or garner internal and/or external project quotes for instruction, research (e.g., grant proposals), public outreach, and business process improvement. CAS New Employee Orientation

6. Computing Prerequisites • Order computers via ready-to-use quotes:www.cas.unt.edu/it/helpdesk/hardware • EUID to access EIS, Email, and Wireless:ams.unt.edu • Do NOT share passwords with anybody. CAS New Employee Orientation

7. Your New Computer Before your computer arrives: • Maintain back-upsof locally-installed, original data. When your computer arrives: • Properly-ordered Windows computers network upon arrival (final configuration takes ~30 minutes). Call x4498 to install and/or transfer data from old to new computer. • MacOS and GNU/Linux computers require Helpdesk staff to pick-up the computer for installation and data transfer. • Call x4498 to schedule “Administrator Privilege” training to use your notebook computer with off-campus devices (such as printers, cameras, storage):www.cas.unt.edu/it/helpdesk/solution-center/casits-notebook-administrator-privilege-training CAS New Employee Orientation

8. Your New Computer Installing software: • On Windows systems, check “Run Advertised Programs” to install most commonly-used software. • You may install additional programs yourself. • Call x4498 to install software requiring “Administrator” privileges. CAS New Employee Orientation

9. Getting Help • Contact your tech: www.cas.unt.edu/it/helpdesk • Telephone x4498 (940-565-4498): • Weekdays: 8 A.M. - 7 P.M. • Saturday: 10 A.M. - 2 P.M. • Email address: casits@unt.edu • Expect Remedy job ticket email, usually with subjects like: Incident INC000000012345… CAS New Employee Orientation

10. Email • Manage unsolicited email at least every 14 days: www.cas.unt.edu/it/helpdesk/solution-center/blocking-spam-spamuntedu • Habitually and confidently delete transitory email. After you max your quota, you still receive email but cannot send new email. • You can access your email from on-campus (Outlook/Exchange) and off-campus (e.g. PC, web, smart phone, tablet). CAS New Employee Orientation

11. Email, On-Campus • Start your mail client: • Login with: UNT\yourEUID CAS New Employee Orientation

12. Email, Off-Campus • Web: webmail.unt.edu • Smart phones: • IOS (iPhone):emds.unt.edu/node/353 • Android:emds.unt.edu/android2.2email • Other mail clients (Thunderbird):emds.unt.edu/tbirdimap CAS New Employee Orientation

13. File Access, On-campus After logging into the network, store your data on our highly- and remotely-available, backed-up, and secured network drive. CAS New Employee Orientation

14. File Access, Off-campus Remotely access your files using a number of methods: CAS New Employee Orientation

15. Networks, Wired • High risk and high probability of compromise for improperly managed devices: • Production network • Minimal firewall rules • Fat Internet pipes • UNT holds ITS accountable first for service issues and compromises. • Impacts your colleagues’ work. • Only ITS may approve devices for wired network use. • You are NOT authorized to extend the network. CAS New Employee Orientation

16. Networks, Wireless • Lower probability and lower risk of compromise: • Convenience network • Tougher firewall rules than wired network • Shared and slower bandwidth • UNT holds you accountable first for issues. • You may attach and authenticate any device to the wireless network. • Wireless-N (very fast wireless) in limited testing now. CAS New Employee Orientation

17. Questions for Tim as time permits? • Your tech: www.cas.unt.edu/it/helpdesk Phone: x4498 (940-565-4498): • Weekdays: 8 A.M. - 7 P.M. • Saturdays: 10 A.M. - 2 P.M. • Email: casits@unt.edu CAS New Employee Orientation