Speed to Knowledge

1. Speed to Knowledge Roger K. Mizumori

2. Agenda • Business Background • Realities of Knowledge Management • Enabling Changes • Summary

3. Business Background • Business cycles are shorter and opportunities surface quicker. • To survive, businesses must be quick to respond to these opportunities and challenges. • To be competitive, these responses must be focused on the customer needs and leverage all of the knowledge assets of the business.

4. Every business has different sources of Competitive Advantage R Design & Development Reducing time to market, learning from the past, meeting customer needs Business Planning Customer Management Reacting quickly to new competitors, new products, & new ways of doing business Gathering & acting on the high volume of information collected from customers Employee Development Tracking skills within an organization, skills inventory

5. Knowledge Management • Information in information stores (Explicit Knowledge). • Information in people’s heads (Tacit Knowledge) • Application to context (Creating/Sharing Knowledge)

6. Reality #1 “The rate of information growth is so rapid, it is impossible for any single person to know everything about anything.” ___ Craig Dupler (1994) Conclusion: It is impossible to organize all Explicit Knowledge unless it is categorized upon creation.

7. Reality #2 • The pace of innovation is so rapid that much of the knowledge that is in people’s heads does not directly apply to the opportunity /challenge before us. • Conclusion #2: Tacit knowledge does not always apply even when it is accessible.

8. The REAL value of Knowledge • Explicit Knowledge only solves the same problem should it recur • Tacit Knowledge provides limited subject matter expertise to the extent humanly possible • Is to provide references for CREATING solutions quickly to the problem(s) at hand. • Explicit Knowledge provides validating references for new applications of old solutions • Tacit Knowledge enables recognition of similar problems

9. The REAL Business Value • Is an environment that fosters creation of knowledge which is applicable. • Knowledge assets are readily available • A climate of diversity where everyone is a contributor • No fear of failure • Everyone understands the opportunity/problem

10. KM Stages of Business Evolution • Wandering in the woods • Getting arms around Information Assets • Making smarter decisions • Finding innovative opportunities • Long Term Survival

11. How to Speed Application of Knowledge • Buy time up front • Predict the problem/opportunity • Recognize arrival of the opportunity immediately • Monitor the market & your processes • Apply your assets immediately • SWAT teams at the ready

12. Major Cultural Changes Required • Information & Knowledge Sharing • Personal Networking • Anytime, Anywhere

13. Information & Knowledge Sharing • Holding Knowledge is no longer power • Knowledge conduits are the modern gurus • Knowledge recipients determine value

14. Personal Networking • “None of us is as smart as all of us.” • Ideas can come from anywhere • 6 degrees of separation • Connectors • Mavens • Networking for new perspectives • Find innovative partners, board members • Recruit a diverse workforce • Encourage a wide range of personal interests

15. Anytime, Anywhere • In order to leverage knowledge assets to competitive advantage for a business, they must be available whenever an opportunity or challenge presents itself, wherever those assets may be. • Access to mobile people • Access to information while mobile

16. Businesses Need Solutions optimized by KM strategies • They need to integrate the systems they have • They need active inclusion of all their people • They need creative solutions to business problems • Global, Information-based economy • Dynamic, flexible, and adaptive enterprise processes and resources

17. Knowledge Management Strategies for Enterprises • Maximizing value of IT investments • Network everything • Link all captured knowledge • Involve all employees • All employees are Knowledge Assets & KM Users • Good ideas must come from everywhere • Expand to Extended Enterprise • Partners have vested interests in your success • Greater awareness of the outside world

18. Support Systems Issues • Collaborative Systems • Systems must collaborate • Systems must support human collaboration • Common Directory • Too many directories, not enough masters • Mobile Communications • Pervasive coverage is not a reasonable expectation in the near term. • Usage will often consist of traversing from network hot spot to network hot spot (regardless of underlying technology).

19. Emerging Trends – Mobile Communications • Technology • Wi-Fi (aka IEEE 802.11b) • Wireless LANs adopted by leading edge companies • Hotspots are proliferating • GSM / Wi-Fi dual band kits emerging • Business • Many companies have failed • New companies emerging

20. Mobility Technical Issues • Transport security • Session Management while roaming • Authentication/Authorization • Robust Integration of MobileIP or Handoff Technology for Mobile Networks • Many proprietary solutions emerging which do not interoperate • Directory Enabled Network integration (authentication, authorization, encryption, location, privacy, certificates, etc) • Bridging directories and PKIs • Different schema taxonomies • Multiple User Profiles • Redundant Profiles • Insufficient Profiles

21. Mobility Business Issues • How to make money? • Content • Must have value • Value derived from Timing and Quality

22. In Summary • Knowledge Management needs mobile access • Mobile applications need Knowledge Management

23. Thank You! • Roger Mizumori • (425) 641-0868 • rogermiz@earthlink.net