ACCESS LYNX Eligibility Process William E. “Bill” Hearndon Manager of Paratransit Operations

1. ACCESS LYNX Eligibility Process William E. “Bill” Hearndon Manager of Paratransit Operations Tuesday, August 8, 2011

2. Application Process • Application sent to applicant • Application completed and, when necessary, professional verification received • Application mailed or faxed to LYNX • Reviewed for completeness and entered into database

3. Application Process • TD is approved or denied based on flow chart • ADA & Medicaid are referred to Functional Assessment or Approved based on self certification • Applicant schedules Functional Assessment

4. Application Process • Applicant transported to Functional Assessment • Cognitive test performed • Physical test performed • Application transported from Functional Assessment • Functional Assessment emailed to LYNX

5. Application Process • Eligibility determination made by LYNX staff • Applicant notified of approval or denial • Denied applicants referred to Fixed Route Travel Training • Application and all correspondence, documentation, functional assessment, and Medicaid verification filed by date

6. Fixed Route Travel Training • Requesting bus information • Planning a trip • Learning to read bus schedules • Boarding and exiting the bus • Fare payment and pass usage • Pedestrian safety • Emergency procedures • Stranger awareness • Appropriate behavior • How to use the wheelchair lift/ramp

7. Questions? You can always ask later… Bill Hearndon BHearndon@GoLYNX.com 407-254-6092